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CX Knowledge Management Software

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livepro Knowledge Management Overview

livepro Knowledge Management is a specialized platform developed to enhance customer support and internal knowledge sharing. Its standout feature is the focus on delivering accurate and easy-to-understand information quickly, making it a favorite among customer service teams. The tool excels in simplifying complex information to ensure that both agents and customers find what they need without hassle. livepro offers a unique feature of decision trees, which guide users through step-by-step processes, improving problem-solving efficiency. It integrates seamlessly with various customer relationship management (CRM) systems, enriching customer interactions. The platform's analytics provide valuable insights into content performance to drive continuous improvement. Ideal for businesses aiming to boost their customer service quality and operational efficiency, livepro Knowledge Management is a user-friendly, effective knowledge management solution.

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livepro Knowledge Management Screenshot & Video

Contact Details

  • Vendor Name livepro Knowledge Management
  • Founded 2001
  • Location Australia
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Arabic, Chinese, Dutch, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish

Industries

Non-profit Organization Management, Startups

livepro Knowledge Management Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management

livepro Knowledge Management Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
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livepro Knowledge Management FAQs

livepro Knowledge Management is a specialized platform developed to enhance customer support and internal knowledge sharing. Its standout feature is the focus on delivering accurate and easy-to-understand information quickly, making it a favorite among customer service teams. The tool excels in simplifying complex information to ensure that both agents and customers find what they need without hassle. livepro offers a unique feature of decision trees, which guide users through step-by-step processes, improving problem-solving efficiency. It integrates seamlessly with various customer relationship management (CRM) systems, enriching customer interactions. The platform's analytics provide valuable insights into content performance to drive continuous improvement. Ideal for businesses aiming to boost their customer service quality and operational efficiency, livepro Knowledge Management is a user-friendly, effective knowledge management solution.

  • No, livepro Knowledge Management does not offer a free version.

  • No, livepro Knowledge Management does not offer any free trial.

  • No, Credit Card details are not required for the livepro Knowledge Management trial.

  • Yes, livepro Knowledge Management offers an API.

  • livepro Knowledge Management offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • livepro Knowledge Management offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • livepro Knowledge Management supports the following languages:
    • Arabic , Chinese , Dutch , English , French , German , Indonesian , Italian , Japanese , Portuguese , Russian , Spanish

  • Following are the typical users of the livepro Knowledge Management:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • livepro Knowledge Management supports the following deployment:
    • Cloud Hosted

  • livepro Knowledge Management supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux