Incident Manager Overview

Incident Manager is an incident management software designed to help organizations respond to and resolve IT incidents quickly and efficiently. The platform allows businesses to track, document, and resolve incidents in real time, ensuring minimal disruption to operations. Incident Manager offers features for categorizing and prioritizing incidents, assigning tasks to team members, and communicating updates to stakeholders. The software integrates with other IT management tools, providing a seamless workflow for incident resolution. With built-in analytics, Incident Manager helps businesses identify recurring issues and optimize their incident response strategies. Ideal for IT departments and service providers, the software enhances incident management and reduces downtime.

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Contact Details

  • Vendor Name Diligent
  • Founded 1998
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Events Services, Public Safety

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Incident Manager Features

  • Arrow Icon Safety Incident Management
  • Arrow Icon Investigation Management
  • Arrow Icon On Call Scheduling
  • Arrow Icon Corrective and Preventive Actions (CAPA)
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Disaster Recovery
  • Arrow Icon Task Management
  • Arrow Icon Workflow Management
  • Arrow Icon Incident Reporting
  • Arrow Icon Audit Trail
  • Arrow Icon OSHA Compliance
  • Arrow Icon Status Tracking
  • Arrow Icon Communications Management
  • Arrow Icon IT Incident Management
  • Arrow Icon Ticket Management

Incident Manager Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Incident Manager FAQs

Incident Manager is an incident management software designed to help organizations respond to and resolve IT incidents quickly and efficiently. The platform allows businesses to track, document, and resolve incidents in real time, ensuring minimal disruption to operations. Incident Manager offers features for categorizing and prioritizing incidents, assigning tasks to team members, and communicating updates to stakeholders. The software integrates with other IT management tools, providing a seamless workflow for incident resolution. With built-in analytics, Incident Manager helps businesses identify recurring issues and optimize their incident response strategies. Ideal for IT departments and service providers, the software enhances incident management and reduces downtime.

  • No, Incident Manager does not offer a free version.

  • Yes, Incident Manager offers a free trial.

  • No, Credit Card details are not required for the Incident Manager trial.

  • No, Incident Manager does not offer an API.

  • Incident Manager offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • Incident Manager offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Incident Manager supports the following languages:
    • English

  • Following are the typical users of the Incident Manager:
    • Self-Employed , Small-Business , Midsize-Business

  • Incident Manager supports the following deployment:
    • Cloud Hosted

  • Incident Manager supports the following devices and operating systems:
    • Web-Based