HelpDesk Overview

HelpDesk is a user-friendly help desk software designed to streamline customer support and enhance service efficiency. This platform offers features such as ticketing, customer communication tracking, and reporting, enabling support teams to manage inquiries effectively. With HelpDesk, users can easily prioritize tickets, monitor response times, and analyze support metrics to improve service quality. The software’s intuitive interface allows for quick access to critical information, enhancing overall operational efficiency. Ideal for businesses seeking to elevate their customer service experience, HelpDesk empowers organizations to resolve issues promptly and build strong customer relationships.

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Contact Details

  • Vendor Name Artisan Global Media
  • Founded 1988
  • Location Sweden

Support

  • Email Email
  • Phone Phone
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Telecommunications

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HelpDesk Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control

HelpDesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • SEK (kr) SEK (kr)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$89 Per User

HelpDesk FAQs

HelpDesk is a user-friendly help desk software designed to streamline customer support and enhance service efficiency. This platform offers features such as ticketing, customer communication tracking, and reporting, enabling support teams to manage inquiries effectively. With HelpDesk, users can easily prioritize tickets, monitor response times, and analyze support metrics to improve service quality. The software’s intuitive interface allows for quick access to critical information, enhancing overall operational efficiency. Ideal for businesses seeking to elevate their customer service experience, HelpDesk empowers organizations to resolve issues promptly and build strong customer relationships.

  • No, HelpDesk does not offer a free version.

  • Yes, HelpDesk offers a free trial.

  • No, Credit Card details are not required for the HelpDesk trial.

  • HelpDesk offers the following pricing plans & packages:

    Basic

    $89 Per User

  • HelpDesk supports the following payment frequencies:

    • Monthly Subscription

  • No, HelpDesk does not offer an API.

  • HelpDesk offers support with the following options:
    • Email , Phone , FAQs/Forum

  • HelpDesk offers training with the following options:
    • In-person , Live Online , Documentation , Videos

  • HelpDesk supports the following languages:
    • English

  • Following are the typical users of the HelpDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • HelpDesk supports the following deployment:
    • Cloud Hosted , On-Premise

  • HelpDesk supports the following devices and operating systems:
    • Web-Based , Windows