FCS Voice Overview

FCS Voice is a cutting-edge call recording software designed to enhance communication quality and accountability within organizations. This robust platform enables businesses to record, store, and analyze calls effortlessly, providing valuable insights for training and quality assurance purposes. FCS Voice offers features such as real-time monitoring, playback, and detailed reporting, allowing managers to assess performance and identify areas for improvement. The software ensures compliance with legal requirements by providing secure storage options and access controls. With an intuitive user interface, FCS Voice simplifies the process of retrieving and reviewing calls, making it easy for teams to enhance their customer service strategies. By utilizing FCS Voice, organizations can boost operational efficiency, improve customer interactions, and drive overall business success through better communication practices.

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Contact Details

  • Vendor Name FCS Computer Systems
  • Founded 1982
  • Location Singapore

Support

  • 24x7 Support 24x7 Support
  • Phone Phone

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Information Services, Information Technology & Services, Outsourcing/Offshoring, Retail, Telecommunications

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FCS Voice Features

  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Tagging
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon File Transfer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Recording
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Scheduled Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Transcription
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Center Management
  • Arrow Icon Auto-Dialer

FCS Voice Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

FCS Voice FAQs

FCS Voice is a cutting-edge call recording software designed to enhance communication quality and accountability within organizations. This robust platform enables businesses to record, store, and analyze calls effortlessly, providing valuable insights for training and quality assurance purposes. FCS Voice offers features such as real-time monitoring, playback, and detailed reporting, allowing managers to assess performance and identify areas for improvement. The software ensures compliance with legal requirements by providing secure storage options and access controls. With an intuitive user interface, FCS Voice simplifies the process of retrieving and reviewing calls, making it easy for teams to enhance their customer service strategies. By utilizing FCS Voice, organizations can boost operational efficiency, improve customer interactions, and drive overall business success through better communication practices.

  • No, FCS Voice does not offer a free version.

  • Yes, FCS Voice offers a free trial.

  • No, Credit Card details are not required for the FCS Voice trial.

  • No, FCS Voice does not offer an API.

  • FCS Voice offers support with the following options:
    • 24x7 Support , Phone

  • FCS Voice offers training with the following options:
    • In-person , Webinar , Documentation

  • FCS Voice supports the following languages:
    • English

  • Following are the typical users of the FCS Voice:
    • Self-Employed , Small-Business , Midsize-Business

  • FCS Voice supports the following deployment:
    • Cloud Hosted

  • FCS Voice supports the following devices and operating systems:
    • Web-Based