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Citadel Team Overview

Citadel Team is an AI-powered chatbot platform designed to automate customer interactions and enhance user engagement. It offers businesses the ability to deploy customizable chatbots across various communication channels, including websites, mobile apps, and social media. Citadel Team’s advanced natural language processing (NLP) capabilities allow the bot to understand and respond to customer queries in a conversational and human-like manner. The platform provides tools for creating workflows, setting up automated responses, and integrating with third-party applications like CRM and marketing platforms. Citadel Team helps businesses reduce customer service workload, improve response times, and increase customer satisfaction, all while ensuring that bots handle repetitive tasks effectively.

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Citadel Team Screenshot & Video

Contact Details

  • Vendor Name Thales Group
  • Founded 1983
  • Location France

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Food & Beverages

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Citadel Team Features

  • Arrow Icon Surveys & Feedback
  • Arrow Icon Chat/Messaging
  • Arrow Icon Content Management
  • Arrow Icon Mobile Access
  • Arrow Icon Employee Onboarding
  • Arrow Icon Event Calendar
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity/News Feed
  • Arrow Icon Knowledge Management
  • Arrow Icon Communication Management
  • Arrow Icon Email Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Employee Directory
  • Arrow Icon Document Management
  • Arrow Icon Employee Communities
  • Arrow Icon Collaboration Tools
  • Arrow Icon Task Management
  • Arrow Icon File Sharing
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Multi-Language
  • Arrow Icon Compliance Tracking
  • Arrow Icon Employee Engagement
  • Arrow Icon Live Streaming
  • Arrow Icon Mass Notifications
  • Arrow Icon Quizzes
  • Arrow Icon Audio/Video Messaging
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Employee Database
  • Arrow Icon Activity/News Feed
  • Arrow Icon Employee Photos
  • Arrow Icon Newsletter Management
  • Arrow Icon Blogs
  • Arrow Icon Screen Sharing
  • Arrow Icon Video Conferencing
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Meeting Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Presentation Streaming
  • Arrow Icon Auto Framing
  • Arrow Icon Private Chat
  • Arrow Icon Two Way Audio & Video
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Real-Time Chat
  • Arrow Icon Recording
  • Arrow Icon Polls/Voting
  • Arrow Icon Mobile Access
  • Arrow Icon User Profiles
  • Arrow Icon Automatic Transcription
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Screening
  • Arrow Icon Caller ID
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon SIP Trunking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Mobile Access
  • Arrow Icon Voice Mail
  • Arrow Icon Call Tracking

Citadel Team Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Citadel Team FAQs

Citadel Team is an AI-powered chatbot platform designed to automate customer interactions and enhance user engagement. It offers businesses the ability to deploy customizable chatbots across various communication channels, including websites, mobile apps, and social media. Citadel Team’s advanced natural language processing (NLP) capabilities allow the bot to understand and respond to customer queries in a conversational and human-like manner. The platform provides tools for creating workflows, setting up automated responses, and integrating with third-party applications like CRM and marketing platforms. Citadel Team helps businesses reduce customer service workload, improve response times, and increase customer satisfaction, all while ensuring that bots handle repetitive tasks effectively.

  • Yes, Citadel Team offers a free version.

  • Yes, Citadel Team offers a free trial.

  • No, Credit Card details are not required for the Citadel Team trial.

  • Citadel Team supports the following payment frequencies:

    • Monthly Subscription

  • No, Citadel Team does not offer an API.

  • Citadel Team offers support with the following options:
    • 24x7 Support , Email , Phone

  • Citadel Team offers training with the following options:
    • In-person , Webinar , Documentation

  • Citadel Team supports the following languages:
    • English

  • Following are the typical users of the Citadel Team:
    • Self-Employed , Small-Business , Midsize-Business

  • Citadel Team supports the following deployment:
    • Cloud Hosted

  • Citadel Team supports the following devices and operating systems:
    • Web-Based , iPhone , Android