Call Criteria provides a comprehensive call tracking solution that enables businesses to monitor, analyze, and optimize customer interactions over the phone. Designed with powerful analytics and call recording features, Call Criteria helps companies understand customer sentiment, evaluate agent performance, and identify trends in call volume and customer queries. With its quality assurance features, Call Criteria allows supervisors to evaluate call recordings, review agent scores, and provide targeted feedback to improve service quality. Customizable reporting tools offer insights into call duration, customer satisfaction, and call outcomes, allowing businesses to make informed improvements. Call Criteria is particularly beneficial for call centers, customer service teams, and sales departments seeking to enhance their engagement strategies, boost agent performance, and ultimately improve the overall customer experience through effective call tracking and analysis.
Call Criteria
United States
Proprietary
Call Recording
