Bugpilot is a remote support software designed to streamline customer support for tech products by enabling real-time assistance and troubleshooting. With Bugpilot, support teams can diagnose issues on users’ devices, provide live guidance, and remotely access user screens to fix problems directly. This software captures detailed bug reports with essential diagnostics, including system specs and error logs, helping support teams resolve issues faster. Bugpilot also integrates seamlessly with various customer support tools, such as ticketing systems and CRMs, allowing teams to manage support inquiries from a centralized platform. By providing screen-sharing capabilities, Bugpilot enhances communication, helping users understand solutions while saving time. Ideal for tech companies, SaaS providers, and IT departments, Bugpilot minimizes downtime, improves customer satisfaction, and ensures that support teams are well-equipped to handle complex technical issues remotely.
Bugpilot
Italy
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