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ITIL compliant IT Service Management Software

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BMC FootPrints Overview

BMC FootPrints is a versatile IT service management (ITSM) software developed to cater to the unique needs of mid-sized businesses. Its key strength lies in its configurability, allowing organizations to tailor the software to their specific processes without extensive coding. The platform excels in automating service desk operations, streamlining ticket management, and enhancing the efficiency of IT support teams. BMC FootPrints offers powerful asset management capabilities, ensuring comprehensive tracking and management of IT resources. Its user-friendly interface facilitates easy navigation and improves user engagement. The software also features robust change and incident management tools, aiding in effectively handling IT changes and issues. Additionally, BMC FootPrints supports seamless integration with other business applications, fostering better collaboration across departments. With detailed reporting and analytics, it provides valuable insights for continual service improvement. This makes BMC FootPrints an ideal solution for organizations seeking a customizable and efficient ITSM tool.

BMC FootPrints screenshot & Video

Contact Details

  • Vendor Name BMC Software
  • Founded 1980
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

BMC FootPrints Features

  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

BMC FootPrints Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 7 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

BMC FootPrints FAQ's

  • No, BMC FootPrints does not offer a free version.

  • Yes, BMC FootPrints offers a free trial.

  • No, Credit Card details are not required for the BMC FootPrints trial.

  • Yes, BMC FootPrints offers an API.

  • BMC FootPrints offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • BMC FootPrints offers training with the following options:
    • In-person , Webinar , Documentation

  • BMC FootPrints supports the following languages:
    • English

  • BMC FootPrints supports the following deployment:
    • Cloud Hosted , Deployment Type

  • BMC FootPrints supports the following devices and operating systems:
    • Web-Based , Windows , Linux