Table of Contents
Table of contents
» What is an online appointment scheduling system? Is it for me? » What does an appointment booking software do? » What are the types of appointment booking systems? » What are the key benefits of using an appointment booking system for you or your business? » What should you consider when buying an appointment booking system? » What are the common myths surrounding the appointment booking systems?
In today’s hyperconnected world, convenience is the ultimate ingredient in generating customer delight. Our lives are becoming increasingly hectic and in this busy life, it’s becoming more and more difficult to keep all the information at our fingertips. Global consumers actively seek ways to stay up-to-date with their accelerated lifestyle and move towards an effortless yet efficient lifestyle. Adopting an online appointment booking system for yourself and for your business is just a small step towards increasing your day-to-day work efficiency. While the tool is still in the adoption stage of technology, it’s catching up fast to break into the esteemed inner circle of software that most businesses require like CRM, invoicing and point-of-sale systems.
Have you started using online appointment scheduling for your business yet? If not, there’s a good chance you might be considering it or have already researched about it. As more and more businesses become comfortable and you start researching the plethora of appointment scheduling options available it’s important to equip yourself with helpful information about online appointment scheduling system. In this blog post, we explore what exactly is online appointment scheduling and break the 10 common myths about these systems to help you make an informed decision.
What is an online appointment scheduling system? Is it for me?
An online appointment scheduling system is a tool which allows you to better manage your individual schedule or business appointments. The system can be used to book meetings, schedule service appointments like with a salon, book a yoga class online or simply reserve a boat from the boat rental business. You may find the concept a little strange if you haven’t previously booked an appointment online. However, allow us to explain the concept a little further. The Online scheduling system is all about the convenience of booking. For example, if you’re an account manager who meets multiple clients daily, here’s how your scheduling will look like: » Traditional Scheduling: In the traditional method, you call your customers or send them an email to find out the time when they’re available. When they suggest some dates, you realize that you’re already booked on those dates. To solve the problem, you send them alternate dates which may or may not work for them until you find a common date and time to set up the meeting. This is inconvenient and time-consuming for both you and your clients. Needless to say, it becomes frustrating to find a common time slot. » Automated Scheduling: If you automate the task of scheduling, then your customers simply visit your online booking schedule at any time when it’s convenient. They can view your availability and empty time slots and book the one that’s convenient for them. In addition to that, they also receive an automated text/email reminder before the meeting to ensure they don’t forget about the meeting. It’s convenient and easy to use. No more phone calls, no more back-and-forth emails, simply a convenient system taking care of your bookings on your behalf. Thanks to the online appointment booking revolution, individuals and businesses across the world have reduced their stress by adopting a booking system for their business. You can adopt an appointment scheduling system to manage your day-to-day meetings, manage your time better, create a schedule for yourself, manage your business appointments, manage your resource bookings better (like meeting room booking) or offer appointments for any service you offer. We recommend trying out a free system to get a feel of the concept and experimenting with it to see how it can improve your day-to-day life or your business efficiency.What does an appointment booking software do?
Depending on your requirements, you may require your appointment booking system to perform certain functions. However, on a general not most of the top appointment booking software will allow you to use the following functions: » Set up your availability: You can add your availability and special off-days into the system so the system can accept bookings only during the available hours. » Accept online payments: You can connect your appointment booking systems with the services that enable you to accept money directly in your account in multiple currencies. For example, accepting payments through major payment providers via PayPal, Mollie, Stripe, ePay or PayU and accepting payments in your currency.You May Also Like
Top 10+ Appointment Scheduling Software
There are various software models can make you perplexed. To choose the best appointment scheduling software, we have brought below a list of top 10 among them.
» Send customized automated text or email reminders: One of the biggest conveniences of having an online appointment booking system is the ability to send automated reminders, notifications, and follow-up messages. A smart system would allow you to customize these messages and personalize them with customer details like name, booking details, etc.
» Integrate the schedule in your website or use it as a standalone system: You can easily integrate the appointment booking system on your website or simply redirect users to your schedule from your website to create a booking.
» Sync multiple calendars: An appointment booking system allows you to sync multiple calendars with each other so you’re not frustrated by managing your appointments on multiple different platforms.
» Create your own promotions and sales offers: You can create your own promotional offers or sell product packages. For example, if you manage a salon business you can allow customers to buy a package to book more than one service at a time or even encourage them to book more with offers like “50% off on the first booking”, “Use MYNEWBOOKING code to avail 20% discount on your bookings”, “Buy 3 get 5” and so on.
» Speaks your language: A popular appointment booking system will allow you to use the system in your language. For example, the SuperSaaS appointment booking system is available in 35+ languages and offers support in 11 languages.
» Support: If you’re a small business or an individual, it’s probable that you don’t want to spend hefty sums to the support team to help you set up the system. Adopt a system which offers great tutorials and self-help material which you can use to set up the system. In addition, a support team which is quick to respond to your queries anytime you’re stuck (without any additional charge) is an important feature you should seek in your appointment booking system.
» Connect your favorite software with the system: In your day-to-day life, you work with multiple software. A smart booking system will allow you to integrate many software together and allow them to speak to each other to make your job easier. For example, every time a new appointment is added to your schedule it is also added automatically to your CRM system.
» Staff Scheduling: You can give access to your staff members for some specific schedules. In this way, you always stay in control but also achieve efficiency.
» Customer Access Control: Your schedule is available online but you don’t want to allow anyone and everyone to view your schedule and create false bookings. You can limit the access to certain users and allow only the eligible users to create a booking on your schedule. In addition, a smart system will also allow you to approve bookings on your schedule.
» Create your own pricing rules: You can create your own pricing rules for the services you offer on your appointment booking schedule. For example, when you want to encourage users to book during the weekdays, you can offer them 20% less prices on weekday bookings.