| Product | |||
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| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
net2phone's uContact is a cloud-based contact center solution designed to streamline customer communication. It offers a multi-channel platform, allowing interactions through voice, chat, email, and social media from one interface. The software features an automatic call distributor (ACD) for efficient call routing, ensuring customers connect with the right agent. Its Interactive Voice Response (I... Read more about uContact |
Unified Communications as a Service (UCaaS) is a comprehensive telephony software designed to enhance communication and collaboration within organizations. With its cloudbased platform, UCaaS enables users to access various communication tools, including voice calling, video conferencing, messaging, and file sharing, from a single interface. The software supports integration with existing business... Read more about Unified Communications as a Service (UCaaS) |
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| Free Trial |
NA |
NA |
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| Starting Price |
$17.99 Per Month |
$7.48 Per User |
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| Category Features | |||
| Call Center Software | |||
| Call Recording | |||
| Computer Telephony Integration | |||
| Call Routing | |||
| Call Monitoring | |||
| Call Logging | |||
| Call Center Management | |||
| Activity Dashboard | |||
| Call Tracking | |||
| Callback Scheduling | |||
| Progressive Dialer | |||
| Manual Dialer | |||
| Call Transfer | |||
| Voice Mail | |||
| Contact Management | |||
| Inbound Call Center | |||
| Chat/Messaging | |||
| Outbound Call Center | |||
| Alerts/Escalation | |||
| CRM | |||
| Multi-Channel Communication | |||
| IVR/Voice Recognition | |||
| Call Scripting | |||
| Caller ID | |||
| Automatic Call Distribution | |||
| Queue Management | |||
| Call Reporting | |||
| Auto-Dialer | |||
| Blended Call Center | |||
| Predictive Dialer | |||
| Interaction Tracking | |||
| Artificial Intelligence | |||
| Live Chat Software | |||
| Transfers/Routing | |||
| Document Storage | |||
| Mobile Access | |||
| Search/Filter | |||
| Single Sign On | |||
| Support Ticket Management | |||
| Screen Sharing | |||
| Reporting/Analytics | |||
| Proactive Chat | |||
| Auto-Responders | |||
| Multi-Channel Communication | |||
| Real Time Notifications | |||
| Offline Form | |||
| Collaboration Tools | |||
| CRM | |||
| Interaction Tracking | |||
| Transcripts/Chat History | |||
| Contact Management | |||
| Geotargeting | |||
| Chat/Messaging | |||
| File Sharing | |||
| Canned Responses | |||
| Email Management | |||
| Surveys & Feedback | |||
| Artificial Intelligence | |||
| Auto Dialer Software | |||
| Progressive Dialer | |||
| Power Dialer | |||
| Computer Telephony Integration | |||
| Preview Dialer | |||
| IVR/Voice Recognition | |||
| Automatic Call Distribution | |||
| Campaign Management | |||
| Call Scripting | |||
| Call Routing | |||
| Voice Mail | |||
| Call Recording | |||
| Call Transfer | |||
| Caller ID | |||
| Predictive Dialer | |||
| Call Center Management | |||
| Reporting/Analytics | |||
| Call Monitoring | |||
| Artificial Intelligence | |||
| Call Recording Software | |||
| Interaction Tracking | |||
| Call Tagging | |||
| Computer Telephony Integration | |||
| Call Monitoring | |||
| Automatic Call Distribution | |||
| File Transfer | |||
| IVR/Voice Recognition | |||
| Performance Metrics | |||
| Recording | |||
| Event Triggered Actions | |||
| Activity Dashboard | |||
| Contact Management | |||
| Scheduled Recording | |||
| Voice Mail | |||
| Call Transcription | |||
| Reporting & Statistics | |||
| Call Center Management | |||
| Auto-Dialer | |||
| Artificial Intelligence | |||
| Cloud Communication Platform Software | |||
| File Sharing | |||
| Fax Management | |||
| Chat/Messaging | |||
| IVR/Voice Recognition | |||
| Call Recording | |||
| Audio/Video Conferencing | |||
| Call Routing | |||
| Artificial Intelligence | |||
| Contact Center Software | |||
| Automated Routing | |||
| Quality Management | |||
| Queue Management | |||
| IVR/Voice Recognition | |||
| Computer Telephony Integration | |||
| Collaboration Tools | |||
| Agent Interface | |||
| Chatbot | |||
| Auto-Dialer | |||
| Reporting/Analytics | |||
| Workforce Management | |||
| Artificial Intelligence | |||
| IVR Software | |||
| Call Center Management | |||
| Call Routing | |||
| Voice Mail | |||
| Text to Speech | |||
| Call Recording | |||
| Call Logging | |||
| Survey/Poll Management | |||
| Callback Scheduling | |||
| Phone Key Input | |||
| Reporting & Statistics | |||
| IVR/Voice Recognition | |||
| Caller ID | |||
| Campaign Management | |||
| Call Disposition | |||
| Call Monitoring | |||
| Auto-Dialer | |||
| Multi-Channel Communication | |||
| Multiple Scripts | |||
| Automatic Call Distribution | |||
| Computer Telephony Integration | |||
| Voice Customization | |||
| Real-Time Monitoring | |||
| Pre-recorded Messages | |||
| Artificial Intelligence | |||
| Predictive Dialer Software | |||
| Lead Management | |||
| Call Monitoring | |||
| Contact Management | |||
| List Management | |||
| Campaign Management | |||
| Automatic Call Distribution | |||
| Call Scheduling | |||
| Call Routing | |||
| Predictive Dialer | |||
| Call Center Management | |||
| Real-Time Reporting | |||
| Call Transfer | |||
| Campaign Specific Caller ID | |||
| FCC Compliance | |||
| Call Reporting | |||
| Interaction Tracking | |||
| Computer Telephony Integration | |||
| Reporting/Analytics | |||
| Call Recording | |||
| FTC Compliance | |||
| Artificial Intelligence | |||
| Sales Force Automation Software | |||
| Email Marketing | |||
| Campaign Management | |||
| Pipeline Management | |||
| Lead Management | |||
| Lead Capture | |||
| Referral Tracking | |||
| Sales Activity Management | |||
| Performance Metrics | |||
| Third-Party Integrations | |||
| Customer Database | |||
| Territory Management | |||
| Activity Dashboard | |||
| Forecasting | |||
| Contact Management | |||
| Task Management | |||
| Opportunity Management | |||
| Customizable Fields | |||
| Artificial Intelligence | |||
| Softphone Software | |||
| Call Logging | |||
| Caller ID | |||
| Video Conferencing | |||
| Call Routing | |||
| Call Recording | |||
| Caller Profiles | |||
| Live Chat | |||
| Artificial Intelligence | |||
| Telemarketing Software | |||
| Call Monitoring | |||
| Multi-Channel Communication | |||
| Call Logging | |||
| Campaign Management | |||
| Caller ID | |||
| CRM | |||
| Callback Scheduling | |||
| Outbound Call Center | |||
| Predictive Dialer | |||
| IVR/Voice Recognition | |||
| Inbound Call Center | |||
| Computer Telephony Integration | |||
| Call Scripting | |||
| Call Recording | |||
| Call Center Management | |||
| Lead Distribution | |||
| Automatic Call Distribution | |||
| Artificial Intelligence | |||
| Telephony Software | |||
| Call Center Management | |||
| Call Transfer | |||
| Computer Telephony Integration | |||
| VoIP | |||
| Voice Mail | |||
| Reporting/Analytics | |||
| Caller ID | |||
| Call Monitoring | |||
| Call Recording | |||
| Multi-Channel Communication | |||
| Auto-Dialer | |||
| IVR/Voice Recognition | |||
| Call Routing | |||
| Automatic Call Distribution | |||
| Artificial Intelligence | |||
| Unified Communications Software | |||
| Reporting & Statistics | |||
| Call Routing | |||
| Mobile Access | |||
| Contact Management | |||
| SMS Messaging | |||
| Voice Mail | |||
| Multi-User Collaboration | |||
| Two-Way Audio & Video | |||
| File Sharing | |||
| Multi-Channel Communication | |||
| Call Recording | |||
| Screen Sharing | |||
| Task Management | |||
| Artificial Intelligence | |||
| VoIP Software | |||
| IVR/Voice Recognition | |||
| Call Screening | |||
| Caller ID | |||
| Call Routing | |||
| Call Monitoring | |||
| Contact Management | |||
| SIP Trunking | |||
| Computer Telephony Integration | |||
| Call Recording | |||
| Call Center Management | |||
| Call Transfer | |||
| Reporting & Statistics | |||
| Auto-Dialer | |||
| Automatic Call Distribution | |||
| Mobile Access | |||
| Voice Mail | |||
| Call Tracking | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted | |
| Devices Supported | Web-Based, iPhone, Android, Windows, Mac, Linux | Web-Based, iPhone, Android, | |
| Pricing Model | Per User | Per User | |
| Support | 24x7 Support, Email, Phone, Chat | 24x7 Support, Email, Phone, Knowledge Base, FAQs/Forum | |
| Target Company Size |
Small-Business,
Midsize-Business,
Large-Enterprise-Business
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Self-Employed,
Small-Business,
Midsize-Business,
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