| Product | |||
|---|---|---|---|
| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
Surfly is a cutting-edge remote support software designed to facilitate real-time collaboration between support agents and customers. This innovative platform allows agents to see what users are experiencing on their screens, enabling them to provide instant assistance and guidance. With its user-friendly interface, Surfly integrates seamlessly with existing customer service tools, making it easy ... Read more about Surfly |
Webex App, developed by Cisco, is a versatile communication tool designed to enhance team collaboration and productivity in the modern workplace. It integrates video conferencing, messaging, file sharing, and whiteboarding in one platform. The app allows users to host or join high-quality video meetings, with features like screen sharing and virtual backgrounds, making it ideal for remote teams. I... Read more about Webex |
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| Free Trial |
Available |
NA |
|
| Starting Price |
$31 Per User |
$14.50 Per Month |
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| Category Features | |||
| Meeting Software | |||
| Meeting Preparation Tools | |||
| Meeting Management | |||
| Activity Dashboard | |||
| Presentation Streaming | |||
| Surveys & Feedback | |||
| Live Chat | |||
| Attendee Management | |||
| Agenda Management | |||
| Calendar Sync | |||
| Document Management | |||
| Scheduling | |||
| Video Conferencing | |||
| Access Controls/Permissions | |||
| Action Item Tracking | |||
| User Management | |||
| Reminders | |||
| Collaboration Tools | |||
| Screen Sharing | |||
| Recording | |||
| Private Chat | |||
| HD Audio/Video | |||
| File Sharing | |||
| Virtual Backgrounds | |||
| Host Controls | |||
| Lock Meetings | |||
| Meeting Notes | |||
| Reporting/Analytics | |||
| Task Management | |||
| Minutes Management | |||
| Communication Management | |||
| Polls/Voting | |||
| Notes Management | |||
| Artificial Intelligence | |||
| Customer Service Software | |||
| Performance Metrics | |||
| Appointment Management | |||
| Real Time Notifications | |||
| Customer Segmentation | |||
| Employee Management | |||
| Queue Management | |||
| Virtual Assistant | |||
| Customer History | |||
| Call Routing | |||
| SMS Messaging | |||
| Email Management | |||
| Voice Mail | |||
| Call Center Management | |||
| Knowledge Base Management | |||
| Multi-Channel Communication | |||
| Live Chat | |||
| Activity Tracking | |||
| Self Service Portal | |||
| Alerts/Escalation | |||
| Auto-Responders | |||
| Support Ticket Management | |||
| Engagement Tracking | |||
| Surveys & Feedback | |||
| Social Media Integration | |||
| Contact Management | |||
| Artificial Intelligence | |||
| Collaboration Software | |||
| Project Management | |||
| Screen Sharing | |||
| Drag & Drop | |||
| @mentions | |||
| Communication Management | |||
| Discussions/Forums | |||
| Commenting/Notes | |||
| File Sharing | |||
| Real Time Notifications | |||
| Calendar Management | |||
| Video Conferencing | |||
| Chat/Messaging | |||
| Version Control | |||
| Task Management | |||
| Contact Management | |||
| Document Management | |||
| Task Progress Tracking | |||
| Content Management | |||
| Collaboration Tools | |||
| Alerts/Notifications | |||
| Task Scheduling | |||
| To-Do List | |||
| Prioritization | |||
| Tagging | |||
| Assignment Management | |||
| Artificial Intelligence | |||
| Customer Engagement Software | |||
| Churn Management | |||
| Engagement Tracking | |||
| Email Management | |||
| Social Media Integration | |||
| CRM | |||
| Multi-Language | |||
| Real Time Analytics | |||
| Campaign Management | |||
| Content Management | |||
| Event Triggered Actions | |||
| Feedback Management | |||
| Multi-Channel Communication | |||
| Customer Database | |||
| Surveys & Feedback | |||
| Customer Experience Management | |||
| Communication Management | |||
| Live Chat | |||
| Customer Segmentation | |||
| Visual Analytics | |||
| Customer History | |||
| Customer Portal | |||
| Sentiment Analysis | |||
| Artificial Intelligence | |||
| Cloud Communication Platform Software | |||
| File Sharing | |||
| Fax Management | |||
| Chat/Messaging | |||
| IVR/Voice Recognition | |||
| Call Recording | |||
| Audio/Video Conferencing | |||
| Call Routing | |||
| Artificial Intelligence | |||
| Customer Experience Software | |||
| Surveys & Feedback | |||
| Dashboard | |||
| Data Visualization | |||
| Text Analysis | |||
| Reporting/Analytics | |||
| Customer Segmentation | |||
| Negative Feedback Management | |||
| Engagement Tracking | |||
| Real-Time Notifications | |||
| Knowledge Management | |||
| Customizable Templates | |||
| Customizable Fields | |||
| Survey/Poll Management | |||
| Feedback Management | |||
| Customizable Forms | |||
| Multi-Channel Data Collection | |||
| NPS Survey Structure | |||
| Artificial Intelligence | |||
| Digital Signature Software | |||
| File Sharing | |||
| Access Controls/Permissions | |||
| Reminders | |||
| Document Management | |||
| Document Storage | |||
| Multi-Party Signing | |||
| Mobile Signature Capture | |||
| Customizable Branding | |||
| Electronic Signature | |||
| Authentication | |||
| Document Analytics | |||
| Customizable Templates | |||
| Workflow Management | |||
| Data Security | |||
| Audit Trail | |||
| Task Progress Tracking | |||
| Artificial Intelligence | |||
| Digital Workplace Software | |||
| Employee Directory | |||
| Communication Management | |||
| Calendar Management | |||
| Real-Time Notifications | |||
| Content Management | |||
| File Sharing | |||
| Document Storage | |||
| Knowledge Management | |||
| Access Controls/Permissions | |||
| Activity/News Feed | |||
| Task Management | |||
| Surveys & Feedback | |||
| Document Management | |||
| Artificial Intelligence | |||
| Financial Services Software | |||
| Risk Management | |||
| Compliance Management | |||
| Financial Analysis | |||
| Billing & Invoicing | |||
| Customer Engagement | |||
| Electronic Payments | |||
| CRM | |||
| Forecasting | |||
| Transaction Monitoring | |||
| Financial Management | |||
| Performance Management | |||
| Reporting/Analytics | |||
| For Financial Institutions | |||
| Asset Lifecycle Management | |||
| Artificial Intelligence | |||
| Insurance Software | |||
| Insurance Rating | |||
| Contact Management | |||
| Insurance Policy Management | |||
| Document Management | |||
| Claims Management | |||
| Self Service Portal | |||
| Property & Casualty | |||
| Commission Management | |||
| Policy Management | |||
| Life & Health | |||
| Workflow Management | |||
| Audit Trail | |||
| Quotes/Estimates | |||
| Activity Tracking | |||
| Artificial Intelligence | |||
| Insurance Policy Software | |||
| Rating Engine | |||
| Billing & Invoicing | |||
| Forms Management | |||
| Renewal Management | |||
| Cancellation Tracking | |||
| Commission Management | |||
| Claims Tracking | |||
| Policy Issuance | |||
| Reinstatement Tracking | |||
| Underwriting Management | |||
| Quotes/Estimates | |||
| Artificial Intelligence | |||
| Integration Software | |||
| Multiple Data Sources | |||
| Database Support | |||
| Dashboard | |||
| Workflow Management | |||
| Data Connectors | |||
| Reporting/Analytics | |||
| Data Synchronization | |||
| Data Import/Export | |||
| Web Services | |||
| Real-Time Data | |||
| Data Management | |||
| Data Warehouse | |||
| API | |||
| Data Extraction | |||
| Data Aggregation and Publishing | |||
| Configurable Workflow | |||
| Third-Party Integrations | |||
| Access Controls/Permissions | |||
| Artificial Intelligence | |||
| Remote Support Software | |||
| Session Recording | |||
| Remote Access/Control | |||
| Remote Monitoring & Management | |||
| Unattended Access | |||
| Access Controls/Permissions | |||
| Collaboration Tools | |||
| Surveys & Feedback | |||
| Reporting/Analytics | |||
| Real-Time Notifications | |||
| File Sharing | |||
| Screen Sharing | |||
| Session Transfer | |||
| Diagnostic Tools | |||
| Chat/Messaging | |||
| Real-Time Chat | |||
| Real-Time Monitoring | |||
| Troubleshooting | |||
| Artificial Intelligence | |||
| Remote Work Software | |||
| Softphone | |||
| Video Conferencing | |||
| Meeting Management | |||
| Remote Support | |||
| Communication Management | |||
| Time Zone Tracking | |||
| Third-Party Integrations | |||
| Electronic Signature | |||
| Live Chat | |||
| Video Chat | |||
| Task Management | |||
| Workflow Management | |||
| Collaboration Tools | |||
| Access Controls/Permissions | |||
| Progress Tracking | |||
| Employee Activity Monitoring | |||
| Reporting & Statistics | |||
| Document Management | |||
| Artificial Intelligence | |||
| Sales Enablement Software | |||
| Goal Management | |||
| Contact Management | |||
| Workflow Management | |||
| Lead Qualification | |||
| Lead Management | |||
| Engagement Tracking | |||
| Alerts/Notifications | |||
| Meeting Management | |||
| Collaboration Tools | |||
| Sales Onboarding & Training | |||
| Activity Tracking | |||
| Performance Management | |||
| Reporting & Statistics | |||
| Customizable Branding | |||
| Campaign Management | |||
| Document Management | |||
| Artificial Intelligence | |||
| Screen Sharing Software | |||
| Annotations | |||
| Desktop/Browser Sharing | |||
| Mobile Screen Sharing | |||
| Real Time Screen Sharing | |||
| Presenter Control Management | |||
| Screen Capture | |||
| Multi-Participant Screen Sharing | |||
| Targeted/Locked Screen Sharing | |||
| Screen Mirroring | |||
| Screen Recording | |||
| Artificial Intelligence | |||
| Video Conferencing Software | |||
| Presentation Streaming | |||
| Auto Framing | |||
| Private Chat | |||
| Two Way Audio & Video | |||
| File Sharing | |||
| Screen Sharing | |||
| Real-Time Chat | |||
| Recording | |||
| Polls/Voting | |||
| Mobile Access | |||
| User Profiles | |||
| Automatic Transcription | |||
| Artificial Intelligence | |||
| Web Conferencing Software | |||
| Two Way Audio & Video | |||
| HD Audio/Video | |||
| Mobile Access | |||
| Electronic Hand Raising | |||
| Meeting Management | |||
| Automatic Transcription | |||
| Collaboration Tools | |||
| Presentation Tools | |||
| Screen Sharing | |||
| Recording | |||
| Real-Time Chat | |||
| Private Chat | |||
| File Sharing | |||
| Presentation Streaming | |||
| Host Controls | |||
| Video Conferencing | |||
| Artificial Intelligence | |||
| Website Monitoring Software | |||
| Real-Time Monitoring | |||
| Transaction Monitoring | |||
| Event Logs | |||
| Visitor Tracking | |||
| Uptime Reporting | |||
| Availability Testing | |||
| Real-Time Notifications | |||
| Performance Metrics | |||
| Activity Dashboard | |||
| Alerts/Notifications | |||
| Data Visualization | |||
| FTP Monitoring | |||
| Server Monitoring | |||
| Artificial Intelligence | |||
| Customer Support Software | |||
| Queue Management | |||
| Email Management | |||
| Service Level Agreement (SLA) Management | |||
| CRM | |||
| Live Chat | |||
| Knowledge Base Management | |||
| Customer Database | |||
| Reporting/Analytics | |||
| Multi-Channel Communication | |||
| Inventory Management | |||
| Chatbot | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted , On-Premise | Cloud Hosted | |
| Devices Supported | Web-Based, Windows, Linux | Web-Based, iPhone, Android, | |
| Pricing Model | Per User | Per User | |
| Support | 24x7 Support, Email, Chat, Knowledge Base, FAQs/Forum | 24x7 Support, Email, Phone, Chat, Knowledge Base | |
| Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
|
Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
|
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