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| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
RenewityRMA is a specialized Customer Service Software designed to help businesses manage return merchandise authorizations (RMAs) and repair processes efficiently. The platform offers tools for tracking product returns, managing repairs, and handling customer service requests. RenewityRMA features an intuitive dashboard that allows users to automate RMA workflows, track the status of returns, and... Read more about RenewityRMA |
With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. |
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| Free Trial |
NA |
NA |
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| Starting Price |
$69 Per User |
NA |
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| Category Features | |||
| Customer Service Software | |||
| Performance Metrics | |||
| Appointment Management | |||
| Real Time Notifications | |||
| Customer Segmentation | |||
| Employee Management | |||
| Queue Management | |||
| Virtual Assistant | |||
| Customer History | |||
| Call Routing | |||
| SMS Messaging | |||
| Email Management | |||
| Voice Mail | |||
| Call Center Management | |||
| Knowledge Base Management | |||
| Multi-Channel Communication | |||
| Live Chat | |||
| Activity Tracking | |||
| Self Service Portal | |||
| Alerts/Escalation | |||
| Auto-Responders | |||
| Support Ticket Management | |||
| Engagement Tracking | |||
| Surveys & Feedback | |||
| Social Media Integration | |||
| Contact Management | |||
| Artificial Intelligence | |||
| Help Desk Software | |||
| Automated Routing | |||
| Call Center Management | |||
| Real-Time Chat | |||
| Performance Metrics | |||
| Customer Database | |||
| Self Service Portal | |||
| SLA Management | |||
| CRM | |||
| Real Time Notifications | |||
| Multi-Channel Communication | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Document Storage | |||
| Social Media Integration | |||
| Alerts/Escalation | |||
| Prioritization | |||
| Workflow Configuration | |||
| Ticket Management | |||
| Reporting/Analytics | |||
| Access Controls/Permissions | |||
| IT Asset Management | |||
| Email Management | |||
| Customer History | |||
| Interaction Tracking | |||
| Knowledge Base Management | |||
| Remote Access/Control | |||
| Artificial Intelligence | |||
| Claims Processing Software | |||
| Compliance Management | |||
| Billing & Invoicing | |||
| Reporting & Statistics | |||
| Payor Management | |||
| Workflow Management | |||
| Alerts/Notifications | |||
| Third-Party Integrations | |||
| Case Management | |||
| Claims Tracking | |||
| Customer Management | |||
| Claims Adjuster Management | |||
| Electronic Claims | |||
| HIPAA Compliant | |||
| Reminders | |||
| Paper-Based Claims | |||
| Self Service Portal | |||
| Client Portal | |||
| Risk Assessment | |||
| Payment Processing | |||
| For Insurance Industry | |||
| Artificial Intelligence | |||
| IT Service Software | |||
| Release Management | |||
| Contract/License Management | |||
| Knowledge Management | |||
| Activity Dashboard | |||
| Self Service Portal | |||
| Workflow Management | |||
| Service Catalog | |||
| Third-Party Integrations | |||
| Configuration Management | |||
| Alerts/Notifications | |||
| Inventory Management | |||
| Change Management | |||
| Problem Management | |||
| Compliance Management | |||
| Task Management | |||
| Support Ticket Management | |||
| Real-Time Monitoring | |||
| Resource Allocation & Planning | |||
| Service Request Management | |||
| Artificial Intelligence | |||
| Quality Management Software | |||
| Compliance Management | |||
| CAPA | |||
| Document Management | |||
| Training Management | |||
| Maintenance Management | |||
| Quality Control | |||
| ISO Standards Management | |||
| Document Coding & Control | |||
| Access Controls/Permissions | |||
| Equipment Management | |||
| Defect Tracking | |||
| Version Control | |||
| Alerts/Notifications | |||
| Change Management | |||
| Audit Management | |||
| Risk Management | |||
| Workflow Management | |||
| Task Management | |||
| Complaint Management | |||
| Supplier Quality Control | |||
| Artificial Intelligence | |||
| Returns Management (RMS) Software | |||
| Order Tracking | |||
| Shipping Management | |||
| Refund Management | |||
| Barcoding/RFID | |||
| Warehouse Management | |||
| Asset Tracking | |||
| Exchange Management | |||
| Label Printing | |||
| Alerts/Notifications | |||
| Customer Portal | |||
| Accounting Integration | |||
| Self Service Portal | |||
| Artificial Intelligence | |||
| Service Desk Software | |||
| Change Management | |||
| Incident Management | |||
| Service Level Agreement (SLA) Management | |||
| Reporting & Statistics | |||
| IT Asset Management | |||
| Remote Access/Control | |||
| Procurement Management | |||
| Self Service Portal | |||
| Prioritization | |||
| Real-Time Notifications | |||
| Mobile Access | |||
| Support Ticket Management | |||
| CMDB | |||
| Alerts/Notifications | |||
| Knowledge Base Management | |||
| Problem Management | |||
| Customer Support | |||
| Analytics | |||
| Artificial Intelligence | |||
| Warranty Management Software | |||
| For Field Service | |||
| Workflow Management | |||
| Warranty Claims Management | |||
| For General Contractors | |||
| Inventory Tracking | |||
| Repair Management | |||
| Reporting/Analytics | |||
| Policy Management | |||
| Returns Management | |||
| Quotes/Estimates | |||
| Product Registration | |||
| For Manufacturers | |||
| Eligibility Verification | |||
| Warranty Tracking | |||
| Customizable Reports | |||
| Contract/License Management | |||
| Parts Management | |||
| Activity Dashboard | |||
| Service Management | |||
| Artificial Intelligence | |||
| Customer Support Software | |||
| Queue Management | |||
| Email Management | |||
| Service Level Agreement (SLA) Management | |||
| CRM | |||
| Live Chat | |||
| Knowledge Base Management | |||
| Customer Database | |||
| Reporting/Analytics | |||
| Multi-Channel Communication | |||
| Inventory Management | |||
| Chatbot | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted , On-Premise | |
| Devices Supported | Web-Based, | Web-Based, iPhone, Android, Windows, Mac, Linux | |
| Pricing Model | Per User | Contact Vendor | |
| Support | Email, Phone, Chat, FAQs/Forum | 24x7 Support, Email, Phone, Chat | |
| Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
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Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
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