| Product | |||
|---|---|---|---|
| Review & Ratings |
No reviews available |
No reviews available |
|
| Description |
ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus |
HelpSpace is a user-friendly help desk software designed to streamline customer support and improve response times. The platform offers a robust ticketing system that allows support teams to manage, prioritize, and resolve customer inquiries seamlessly. HelpSpace’s intuitive interface enables agents to categorize and assign tickets, track progress, and provide timely updates to customers. The so... Read more about HelpSpace |
|
| Free Trial |
Available |
Available |
|
| Starting Price |
NA |
$25 Per Month |
|
| Category Features | |||
| Knowledge Management Software | |||
| Cataloging/Categorization | |||
| Knowledge Base Management | |||
| Single Sign On | |||
| Communication Management | |||
| SSL Security | |||
| Text Editing | |||
| Activity Tracking | |||
| Social Media Integration | |||
| Access Controls/Permissions | |||
| Decision Support | |||
| Document Management | |||
| Collaboration Tools | |||
| Drag & Drop | |||
| Live Chat | |||
| Surveys & Feedback | |||
| Self Service Portal | |||
| Alerts/Notifications | |||
| Full Text Search | |||
| Commenting/Notes | |||
| Discussions/Forums | |||
| Tagging | |||
| Widgets | |||
| Content Management | |||
| Content Library | |||
| Multi-Language | |||
| Calendar Management | |||
| Artificial Intelligence | |||
| Project Management Software | |||
| Milestone Tracking | |||
| Testing/QA Management | |||
| Time & Expense Tracking | |||
| Projections | |||
| Alerts/Notifications | |||
| Calendar Management | |||
| Project Planning | |||
| Project Scheduling | |||
| Issue Management | |||
| Billing & Invoicing | |||
| Gantt/Timeline View | |||
| Client Portal | |||
| Kanban Board | |||
| Collaboration Tools | |||
| File Sharing | |||
| Prioritization | |||
| Risk Management | |||
| Traditional Methodologies | |||
| Task Management | |||
| Status Tracking | |||
| Resource Management | |||
| Budget Management | |||
| Task Progress Tracking | |||
| Commenting/Notes | |||
| Document Management | |||
| Portfolio Management | |||
| Agile Methodologies | |||
| Activity Dashboard | |||
| Idea Management | |||
| Project Tracking | |||
| Multiple Projects | |||
| Real Time Updates | |||
| Artificial Intelligence | |||
| Customer Service Software | |||
| Performance Metrics | |||
| Appointment Management | |||
| Real Time Notifications | |||
| Customer Segmentation | |||
| Employee Management | |||
| Queue Management | |||
| Virtual Assistant | |||
| Customer History | |||
| Call Routing | |||
| SMS Messaging | |||
| Email Management | |||
| Voice Mail | |||
| Call Center Management | |||
| Knowledge Base Management | |||
| Multi-Channel Communication | |||
| Live Chat | |||
| Activity Tracking | |||
| Self Service Portal | |||
| Alerts/Escalation | |||
| Auto-Responders | |||
| Support Ticket Management | |||
| Engagement Tracking | |||
| Surveys & Feedback | |||
| Social Media Integration | |||
| Contact Management | |||
| Artificial Intelligence | |||
| Help Desk Software | |||
| Automated Routing | |||
| Call Center Management | |||
| Real-Time Chat | |||
| Performance Metrics | |||
| Customer Database | |||
| Self Service Portal | |||
| SLA Management | |||
| CRM | |||
| Real Time Notifications | |||
| Multi-Channel Communication | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Document Storage | |||
| Social Media Integration | |||
| Alerts/Escalation | |||
| Prioritization | |||
| Workflow Configuration | |||
| Ticket Management | |||
| Reporting/Analytics | |||
| Access Controls/Permissions | |||
| IT Asset Management | |||
| Email Management | |||
| Customer History | |||
| Interaction Tracking | |||
| Knowledge Base Management | |||
| Remote Access/Control | |||
| Artificial Intelligence | |||
| ITSM Software | |||
| Service Catalog | |||
| Alerts/Escalation | |||
| Multi-Channel Communication | |||
| Configuration Management | |||
| Inventory Management | |||
| Approval Process Control | |||
| Contract/License Management | |||
| Asset Tracking | |||
| Prioritization | |||
| Activity Tracking | |||
| Change Management | |||
| Knowledge Base Management | |||
| Self Service Portal | |||
| Incident Management | |||
| Alerts/Notifications | |||
| Chat/Messaging | |||
| Project Management | |||
| SLA Management | |||
| Access Controls/Permissions | |||
| Problem Management | |||
| Availability Management | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Help Desk Management | |||
| Capacity Management | |||
| Release Management | |||
| Asset Lifecycle Management | |||
| Task Management | |||
| Audit Trail | |||
| Remote Access & Monitoring | |||
| Artificial Intelligence | |||
| Content Management Software (CMS) | |||
| Image Editing | |||
| Search/Filter | |||
| Calendar Management | |||
| Content Publishing Options | |||
| Customizable Templates | |||
| Drag & Drop | |||
| Website Management | |||
| Activity Dashboard | |||
| Audio File Management | |||
| Electronic Forms | |||
| Reporting & Statistics | |||
| Metadata Management | |||
| Version Control | |||
| Document Management | |||
| Customizable Branding | |||
| WYSIWYG Editor | |||
| Text Editing | |||
| Content Library | |||
| SEO Management | |||
| Video Support | |||
| Multi-Language | |||
| Engagement Tracking | |||
| Collaboration Tools | |||
| Artificial Intelligence | |||
| Task Management Software | |||
| Task Scheduling | |||
| Task Editing/Updating | |||
| Task Progress Tracking | |||
| Commenting/Notes | |||
| Calendar Management | |||
| Real Time Notifications | |||
| Gantt/Timeline View | |||
| Create Subtasks | |||
| Gamification | |||
| Activity Tracking | |||
| Prioritization | |||
| Collaboration Tools | |||
| To-Do List | |||
| Project Planning | |||
| Reporting/Analytics | |||
| Document Management | |||
| Task Board View | |||
| Alerts/Notifications | |||
| Assignment Management | |||
| Status Tracking | |||
| Email Management | |||
| Recurring Tasks | |||
| Project Tracking | |||
| Time Tracking | |||
| Task Tagging | |||
| Deadline Management | |||
| File Management | |||
| Spreadsheet View | |||
| Parent Task | |||
| Search/Filter | |||
| Artificial Intelligence | |||
| IT Project Management Software | |||
| Requirements Management | |||
| Commenting/Notes | |||
| Access Controls/Permissions | |||
| Milestone Tracking | |||
| Issue Management | |||
| Project Planning | |||
| Calendar Management | |||
| Status Tracking | |||
| Scrum Project Management | |||
| Drag & Drop | |||
| Document Management | |||
| Portfolio Management | |||
| Collaboration Tools | |||
| Real Time Reporting | |||
| Product Roadmapping | |||
| Time & Expense Tracking | |||
| Real Time Notifications | |||
| Prioritization | |||
| Gantt/Timeline View | |||
| Search/Filter | |||
| Testing/QA Management | |||
| Resource Management | |||
| Task Management | |||
| Project Tracking | |||
| Agile Methodologies | |||
| Budget Management | |||
| Kanban Board | |||
| Change Management | |||
| Release Management | |||
| Artificial Intelligence | |||
| Issue Tracking Software | |||
| Issue Scheduling | |||
| Customizable Reports | |||
| Real Time Notifications | |||
| Chat/Messaging | |||
| Help Desk Management | |||
| Assignment Management | |||
| Task Management | |||
| Collaboration Tools | |||
| Role-Based Permissions | |||
| Commenting/Notes | |||
| Ticket Management | |||
| Alerts/Notifications | |||
| Projections | |||
| Multi-Channel Communication | |||
| Recurring Issues | |||
| Issue Tracking | |||
| Knowledge Base Management | |||
| Email Management | |||
| Support Ticket Tracking | |||
| Monitoring | |||
| Project Management | |||
| Issue Auditing | |||
| Prioritization | |||
| Task Progress Tracking | |||
| Self Service Portal | |||
| Surveys & Feedback | |||
| SLA Management | |||
| Artificial Intelligence | |||
| Productivity Software | |||
| Collaboration Tools | |||
| Task Scheduling | |||
| Notes Management | |||
| Alerts/Notifications | |||
| Email Management | |||
| File Sharing | |||
| Calendar Management | |||
| Chat/Messaging | |||
| Assignment Management | |||
| Activity Dashboard | |||
| Prioritization | |||
| Presentation Tools | |||
| Task Management | |||
| Single Sign On | |||
| Progress Tracking | |||
| Secure Data Storage | |||
| Project Management | |||
| Document Management | |||
| Office Suite | |||
| To-Do List | |||
| Tagging | |||
| Business Process Automation | |||
| Productivity Tools | |||
| Team Collaboration | |||
| Content Creation | |||
| Productivity Analysis | |||
| Video Content | |||
| Audio Recording | |||
| Artificial Intelligence | |||
| Bug Tracking Software | |||
| Issue Tracking | |||
| Assignment Management | |||
| Bug/Issue Capture | |||
| Bug Tracking | |||
| Project Management | |||
| Feedback Management | |||
| Real Time Updates | |||
| Activity Tracking | |||
| Issue Management | |||
| Access Controls/Permissions | |||
| Task Scheduling | |||
| Ticket Management | |||
| Progress Tracking | |||
| Project Planning | |||
| Backlog Management | |||
| Status Tracking | |||
| Audit Trail | |||
| Collaboration Tools | |||
| Commenting/Notes | |||
| Multiple Projects | |||
| Artificial Intelligence | |||
| Asset Tracking Software | |||
| Activity Tracking | |||
| Location Tracking | |||
| Work Order Management | |||
| Audit Management | |||
| Contract/License Management | |||
| Inventory Management | |||
| Equipment Tracking | |||
| Reservations Management | |||
| Cost Tracking | |||
| Maintenance Management | |||
| Inventory Tracking | |||
| Barcoding/RFID | |||
| Disposal Management | |||
| Check-in/Check-out | |||
| Asset Lifecycle Management | |||
| Compliance Management | |||
| Maintenance Scheduling | |||
| IT Asset Tracking | |||
| Multi-Location | |||
| Depreciation Management | |||
| Fixed Asset Management | |||
| Purchase Order Management | |||
| GPS | |||
| Artificial Intelligence | |||
| Blog Software | |||
| SEO Management | |||
| Search/Filter | |||
| Template Management | |||
| Post Management | |||
| Content Management | |||
| Landing Pages/Web Forms | |||
| Calendar Management | |||
| Collaboration Tools | |||
| Social Media Integration | |||
| Drag & Drop | |||
| Content Library | |||
| Customizable Templates | |||
| Website Management | |||
| Activity Dashboard | |||
| Image Library | |||
| WYSIWYG Editor | |||
| Video Management | |||
| Customizable Branding | |||
| Website Analytics | |||
| Post Scheduling | |||
| Content Publishing Options | |||
| Website Hosting | |||
| Artificial Intelligence | |||
| Agile Project Management Software | |||
| Resource Management | |||
| Backlog Management | |||
| Team Management | |||
| Retrospectives Management | |||
| Prioritization | |||
| Negative Feedback Management | |||
| Supports Scrum | |||
| Gantt/Timeline View | |||
| Request Management | |||
| Template Management | |||
| Kanban Board | |||
| Status Tracking | |||
| Workflow Management | |||
| Artificial Intelligence | |||
| Incident Management Software | |||
| Safety Incident Management | |||
| Investigation Management | |||
| On Call Scheduling | |||
| Corrective and Preventive Actions (CAPA) | |||
| Alerts/Notifications | |||
| Disaster Recovery | |||
| Task Management | |||
| Workflow Management | |||
| Incident Reporting | |||
| Audit Trail | |||
| OSHA Compliance | |||
| Status Tracking | |||
| Communications Management | |||
| IT Incident Management | |||
| Ticket Management | |||
| Artificial Intelligence | |||
| IT Asset Management Software | |||
| Contract/License Management | |||
| Compliance Tracking | |||
| Cost Tracking | |||
| Procurement Management | |||
| Supplier Management | |||
| Configuration Management | |||
| Asset Tracking | |||
| Maintenance Management | |||
| Reporting/Analytics | |||
| Audit Management | |||
| Inventory Management | |||
| Change Management | |||
| Requisition Management | |||
| Support Ticket Management | |||
| Barcode/Ticket Scanning | |||
| Alerts/Notifications | |||
| Artificial Intelligence | |||
| IT Documentation Software | |||
| Process/Workflow Automation | |||
| Documentation Management | |||
| Search/Filter | |||
| Knowledge Base Management | |||
| Templates | |||
| Credential Management | |||
| IT Asset Tracking | |||
| IT Asset Management | |||
| Access Controls/Permissions | |||
| Drag & Drop | |||
| Change Tracking | |||
| Relationship Mapping | |||
| Checklists | |||
| Artificial Intelligence | |||
| IT Service Software | |||
| Release Management | |||
| Contract/License Management | |||
| Knowledge Management | |||
| Activity Dashboard | |||
| Self Service Portal | |||
| Workflow Management | |||
| Service Catalog | |||
| Third-Party Integrations | |||
| Configuration Management | |||
| Alerts/Notifications | |||
| Inventory Management | |||
| Change Management | |||
| Problem Management | |||
| Compliance Management | |||
| Task Management | |||
| Support Ticket Management | |||
| Real-Time Monitoring | |||
| Resource Allocation & Planning | |||
| Service Request Management | |||
| Artificial Intelligence | |||
| Kanban Tools Software | |||
| Multi-board | |||
| Prioritization | |||
| Project Planning | |||
| Time Tracking | |||
| Task Management | |||
| Dependency Tracking | |||
| Supports Scrum | |||
| Collaboration Tools | |||
| Milestone Tracking | |||
| KPI Monitoring | |||
| Roadmapping | |||
| Artificial Intelligence | |||
| Knowledge Base Software | |||
| Full Text Search | |||
| Self Service Portal | |||
| SEO Management | |||
| Customizable Branding | |||
| Feedback Management | |||
| Reporting/Analytics | |||
| Rich Text Editor | |||
| Cataloging/Categorization | |||
| Multi-Language | |||
| Customizable Templates | |||
| Collaboration Tools | |||
| User Management | |||
| Drag & Drop Editor | |||
| Mobile Interface | |||
| WYSIWYG Editor | |||
| Knowledge Management | |||
| Artificial Intelligence | |||
| Project Tracking Software | |||
| Milestone Tracking | |||
| Kanban Board | |||
| Status Tracking | |||
| Prioritization | |||
| Gantt/Timeline View | |||
| Percent-Complete Tracking | |||
| Task Management | |||
| Cost-to-Completion Tracking | |||
| Project Time Tracking | |||
| Alerts/Notifications | |||
| Multiple Projects | |||
| Task Scheduling | |||
| Progress Tracking | |||
| Activity Tracking | |||
| Project Planning | |||
| Workflow Management | |||
| Time & Expense Tracking | |||
| Artificial Intelligence | |||
| Service Desk Software | |||
| Change Management | |||
| Incident Management | |||
| Service Level Agreement (SLA) Management | |||
| Reporting & Statistics | |||
| IT Asset Management | |||
| Remote Access/Control | |||
| Procurement Management | |||
| Self Service Portal | |||
| Prioritization | |||
| Real-Time Notifications | |||
| Mobile Access | |||
| Support Ticket Management | |||
| CMDB | |||
| Alerts/Notifications | |||
| Knowledge Base Management | |||
| Problem Management | |||
| Customer Support | |||
| Analytics | |||
| Artificial Intelligence | |||
| Team Management Software | |||
| Assignment Management | |||
| Messaging | |||
| Productivity Analysis | |||
| Time Tracking | |||
| Commenting/Notes | |||
| Progress Tracking | |||
| Goal Setting/Tracking | |||
| Project Planning/Scheduling | |||
| Third-Party Integrations | |||
| Task Management | |||
| Resource Management | |||
| Artificial Intelligence | |||
| Customer Support Software | |||
| Queue Management | |||
| Email Management | |||
| Service Level Agreement (SLA) Management | |||
| CRM | |||
| Live Chat | |||
| Knowledge Base Management | |||
| Customer Database | |||
| Reporting/Analytics | |||
| Multi-Channel Communication | |||
| Inventory Management | |||
| Chatbot | |||
| Artificial Intelligence | |||
| IT Ticketing Systems Software | |||
| Access Controls/Permissions | |||
| Activity Dashboard | |||
| Alerts/Escalation | |||
| Asset Lifecycle Management | |||
| Automated Responses | |||
| Automated Routing | |||
| Change Management | |||
| Collaboration Tools | |||
| Configurable Workflow | |||
| Customizable Branding | |||
| Customizable Fields | |||
| Customizable Forms | |||
| Customizable Reports | |||
| Customizable Templates | |||
| Help Desk Management | |||
| Incident Management | |||
| IT Asset Management | |||
| Knowledge Base Management | |||
| Macros/Templated Responses | |||
| Multi-Channel Communication | |||
| Multi-Language | |||
| Prioritization | |||
| Problem Management | |||
| Release Management | |||
| Reporting/Analytics | |||
| Self Service Portal | |||
| Service Catalog | |||
| Service Reporting | |||
| Support Ticket Management | |||
| Support Ticket Tracking | |||
| Task Management | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted , On-Premise | Cloud Hosted | |
| Devices Supported | Web-Based, iPhone, Android, Windows, Linux | Web-Based, | |
| Pricing Model | Contact Vendor | Contact Vendor | |
| Support | 24x7 Support, Email, Phone, Chat | Email, Chat, Knowledge Base, FAQs/Forum | |
| Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
|
Self-Employed,
Small-Business,
Midsize-Business,
|
|
