LiveAgent vs Sideline – Find the Best Fit for You

Trying to decide between LiveAgent and Sideline? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of LiveAgent and Sideline

Product
Review & Ratings

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Description

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Sideline is a powerful business phone systems software designed to provide businesses with a second phone number for work, allowing them to separate personal and professional calls. The platform offers a wide range of features, including call forwarding, voicemail, text messaging, and team calling, ensuring that businesses can manage customer communication more effectively. Sideline’s mobile app... Read more about Sideline

Free Trial

30 Days

Available

Starting Price

$9 Per Month

$9.99 Per Month

Category Features
Other Information
Deployment Cloud Hosted , On-Premise Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Windows, Linux Web-Based, iPhone, Android,
Pricing Model Per User Flat Rate
Support 24x7 Support, Email, Phone, Chat, Knowledge Base 24x7 Support, Email, Chat, Knowledge Base, FAQs/Forum
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business,

FAQs About LiveAgent vs Sideline

In conclusion, both LiveAgent and Sideline offer unique advantages tailored to different business needs. LiveAgent excels in providing a comprehensive customer support platform with robust features like multi-channel communication and advanced ticketing systems, making it ideal for larger teams. On the other hand, Sideline focuses on enhancing business communication through a dedicated second phone number, perfect for small businesses and freelancers. Ultimately, the choice between the two depends on the specific requirements and scale of your operations.