Jira Service Management vs ServiceNow – Find the Best Fit for You

Trying to decide between Jira Service Management and ServiceNow? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Jira Service Management and ServiceNow

Product
Review & Ratings

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Description

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

ServiceNow is a versatile software platform used by organizations to streamline and automate various business processes. It's renowned for its IT Service Management (ITSM) capabilities, helping businesses manage their IT services efficiently. ServiceNow extends beyond IT and can be employed in HR, customer service, and other departments. The platform offers modules for incident management, asset t... Read more about ServiceNow

Free Trial

30 Days

NA

Starting Price

$19.04 Per Month

NA

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Windows, Linux Web-Based, iPhone, Android, Windows, Mac,
Pricing Model Per Feature Contact Vendor
Support 24x7 Support, Email, Phone, Chat, Knowledge Base 24x7 Support, Email, Phone, Chat, Knowledge Base
Target Company Size
Small-Business, Midsize-Business, Large-Enterprise-Business
Midsize-Business, Large-Enterprise-Business

FAQs About Jira Service Management vs ServiceNow

In conclusion, both Jira Service Management and ServiceNow offer robust solutions for IT service management, each catering to different organizational needs. Jira Service Management excels in flexibility and integration with agile workflows, making it ideal for teams already using Atlassian products. Conversely, ServiceNow provides a comprehensive, enterprise-level platform with extensive features for larger organizations requiring advanced ITSM capabilities. Ultimately, the choice between the two depends on specific business requirements, budget, and existing infrastructure.