Hotjar vs Lookback – Find the Best Fit for You

Trying to decide between Hotjar and Lookback? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Hotjar and Lookback

Product
Review & Ratings

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Description

Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, showing real user journeys and experiences. This helps identify usability issues and areas for improvement. Surveys and fee... Read more about Hotjar

Lookback is a powerful UX software designed to enhance user research and product testing by enabling teams to conduct live interviews and usability tests with real users. This platform streamlines the process of gathering feedback, allowing designers and product managers to observe user interactions in realtime. With Lookback, teams can record sessions, capturing audio, video, and screen activity,... Read more about Lookback

Free Trial

15 Days

Available

Starting Price

$32 Per Month

$17 Per Month

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, Mac, Web-Based, iPhone, Android,
Pricing Model Usage Based Flat Rate
Support Email, Chat, Knowledge Base Email, Phone, Knowledge Base, FAQs/Forum
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business,

FAQs About Hotjar vs Lookback

In comparing Hotjar and Lookback, both tools offer valuable insights for user experience research but cater to different needs. Hotjar excels in providing heatmaps, session recordings, and surveys, making it ideal for understanding user behavior on a broader scale. Lookback, on the other hand, focuses on live user interviews and usability testing, offering in-depth qualitative insights. Ultimately, the choice between the two depends on whether you prioritize comprehensive behavioral analytics or detailed user feedback through direct interaction.