| Product | |||
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| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice |
HelpSite is a knowledge management software that helps businesses create and manage online knowledge bases to support customer service and internal teams. It allows users to build organized and searchable help centers where customers can find answers to their questions without needing to contact support directly. HelpSite features a user-friendly interface for creating articles, FAQs, and troubles... Read more about HelpSite |
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| Free Trial |
NA |
Available |
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| Starting Price |
NA |
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| Category Features | |||
| Inventory Management Software | |||
| Reorder Management | |||
| Vendor Managed Inventory | |||
| Barcode/Ticket Scanning | |||
| Returns Management | |||
| Multi-Currency | |||
| Sales Reports | |||
| Purchase Order Management | |||
| Inventory Optimization | |||
| Inventory Management | |||
| Real Time Data | |||
| Multi-Channel Management | |||
| Cost Tracking | |||
| Invoice Management | |||
| Retail Inventory Management | |||
| Kitting | |||
| eCommerce Management | |||
| Customer Database | |||
| Product Identification | |||
| Shipping Management | |||
| Reporting/Analytics | |||
| Multi-Location | |||
| Inventory Control | |||
| Forecasting | |||
| Warehouse Management | |||
| Supplier Management | |||
| Point of Sale (POS) | |||
| Alerts/Notifications | |||
| Accounting Integration | |||
| Status Tracking | |||
| Order Management | |||
| Inventory Auditing | |||
| Inventory Replenishment | |||
| Artificial Intelligence | |||
| Knowledge Management Software | |||
| Cataloging/Categorization | |||
| Knowledge Base Management | |||
| Single Sign On | |||
| Communication Management | |||
| SSL Security | |||
| Text Editing | |||
| Activity Tracking | |||
| Social Media Integration | |||
| Access Controls/Permissions | |||
| Decision Support | |||
| Document Management | |||
| Collaboration Tools | |||
| Drag & Drop | |||
| Live Chat | |||
| Surveys & Feedback | |||
| Self Service Portal | |||
| Alerts/Notifications | |||
| Full Text Search | |||
| Commenting/Notes | |||
| Discussions/Forums | |||
| Tagging | |||
| Widgets | |||
| Content Management | |||
| Content Library | |||
| Multi-Language | |||
| Calendar Management | |||
| Artificial Intelligence | |||
| MSP Software | |||
| Help Desk Management | |||
| Event Logs | |||
| CRM | |||
| Activity Tracking | |||
| Server Monitoring | |||
| Issue Management | |||
| Self Service Portal | |||
| Billing & Invoicing | |||
| Configuration Management | |||
| Dashboard | |||
| Compliance Management | |||
| Real Time Updates | |||
| Project Management | |||
| Patch Management | |||
| SLA Management | |||
| Remote Monitoring & Management | |||
| Backup and Recovery | |||
| Inventory Management | |||
| Support Ticket Management | |||
| Incident Management | |||
| Maintenance Scheduling | |||
| Policy Management | |||
| Anti Virus | |||
| IT Asset Tracking | |||
| Task Management | |||
| Real Time Analytics | |||
| Performance Metrics | |||
| Active Directory Integration | |||
| Contract/License Management | |||
| Artificial Intelligence | |||
| Business Continuity Software | |||
| Monitoring | |||
| Alerts/Notifications | |||
| Disaster Recovery | |||
| Backup and Recovery | |||
| Risk Assessment | |||
| Activity Dashboard | |||
| Incident Management | |||
| Policy Management | |||
| Secure Data Storage | |||
| Action Management | |||
| Vulnerability Management | |||
| Document Management | |||
| Multi-Channel Communication | |||
| Risk Management | |||
| Emergency Notification | |||
| Crisis Management | |||
| Business Impact Analysis | |||
| Compliance Management | |||
| Artificial Intelligence | |||
| Complaint Management Software | |||
| Routing | |||
| Multi-Channel Communication | |||
| Case Management | |||
| Issue Tracking | |||
| Activity Dashboard | |||
| Email Templates | |||
| Prioritization | |||
| Customer Service Analytics | |||
| Forms Management | |||
| Knowledge Base Management | |||
| Access Controls/Permissions | |||
| Feedback Management | |||
| Chat/Messaging | |||
| Real Time Notifications | |||
| Customer Complaint Tracking | |||
| Self Service Portal | |||
| Social Media Integration | |||
| Support Ticket Management | |||
| Interaction Tracking | |||
| Survey/Poll Management | |||
| Email Management | |||
| Alerts/Escalation | |||
| Live Chat | |||
| Collaboration Tools | |||
| Canned Responses | |||
| SLA Management | |||
| Artificial Intelligence | |||
| Help Desk Software | |||
| Automated Routing | |||
| Call Center Management | |||
| Real-Time Chat | |||
| Performance Metrics | |||
| Customer Database | |||
| Self Service Portal | |||
| SLA Management | |||
| CRM | |||
| Real Time Notifications | |||
| Multi-Channel Communication | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Document Storage | |||
| Social Media Integration | |||
| Alerts/Escalation | |||
| Prioritization | |||
| Workflow Configuration | |||
| Ticket Management | |||
| Reporting/Analytics | |||
| Access Controls/Permissions | |||
| IT Asset Management | |||
| Email Management | |||
| Customer History | |||
| Interaction Tracking | |||
| Knowledge Base Management | |||
| Remote Access/Control | |||
| Artificial Intelligence | |||
| ITSM Software | |||
| Service Catalog | |||
| Alerts/Escalation | |||
| Multi-Channel Communication | |||
| Configuration Management | |||
| Inventory Management | |||
| Approval Process Control | |||
| Contract/License Management | |||
| Asset Tracking | |||
| Prioritization | |||
| Activity Tracking | |||
| Change Management | |||
| Knowledge Base Management | |||
| Self Service Portal | |||
| Incident Management | |||
| Alerts/Notifications | |||
| Chat/Messaging | |||
| Project Management | |||
| SLA Management | |||
| Access Controls/Permissions | |||
| Problem Management | |||
| Availability Management | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Help Desk Management | |||
| Capacity Management | |||
| Release Management | |||
| Asset Lifecycle Management | |||
| Task Management | |||
| Audit Trail | |||
| Remote Access & Monitoring | |||
| Artificial Intelligence | |||
| IT Management Software | |||
| Change Management | |||
| SLA Management | |||
| Activity Tracking | |||
| Knowledge Management | |||
| Dashboard | |||
| Audit Management | |||
| Self Service Portal | |||
| Patch Management | |||
| Capacity Management | |||
| Configuration Management | |||
| License Management | |||
| Alerts/Notifications | |||
| Inventory Management | |||
| Compliance Management | |||
| Remote Access/Control | |||
| Server Monitoring | |||
| Event Logs | |||
| Task Management | |||
| Incident Management | |||
| SSL Security | |||
| Audit Trail | |||
| Access Controls/Permissions | |||
| Ticket Management | |||
| Maintenance Scheduling | |||
| Chat/Messaging | |||
| Issue Auditing | |||
| IT Asset Tracking | |||
| IT Risk Management | |||
| Network Security | |||
| Artificial Intelligence | |||
| Customer Satisfaction Software | |||
| Trend Analysis | |||
| Survey/Poll Management | |||
| Data Visualization | |||
| Reporting/Analytics | |||
| Chat/Messaging | |||
| CRM | |||
| Feedback Management | |||
| Customer Segmentation | |||
| Customer Database | |||
| SMS Messaging | |||
| Visual Analytics | |||
| Email Management | |||
| Engagement Tracking | |||
| Multi-Channel Communication | |||
| Complaint Monitoring | |||
| Customer Experience Management | |||
| Sentiment Analysis | |||
| Performance Metrics | |||
| Social Media Integration | |||
| Customer Journey Mapping | |||
| NPS Survey | |||
| CES Survey | |||
| CSAT Survey | |||
| Artificial Intelligence | |||
| IT Project Management Software | |||
| Requirements Management | |||
| Commenting/Notes | |||
| Access Controls/Permissions | |||
| Milestone Tracking | |||
| Issue Management | |||
| Project Planning | |||
| Calendar Management | |||
| Status Tracking | |||
| Scrum Project Management | |||
| Drag & Drop | |||
| Document Management | |||
| Portfolio Management | |||
| Collaboration Tools | |||
| Real Time Reporting | |||
| Product Roadmapping | |||
| Time & Expense Tracking | |||
| Real Time Notifications | |||
| Prioritization | |||
| Gantt/Timeline View | |||
| Search/Filter | |||
| Testing/QA Management | |||
| Resource Management | |||
| Task Management | |||
| Project Tracking | |||
| Agile Methodologies | |||
| Budget Management | |||
| Kanban Board | |||
| Change Management | |||
| Release Management | |||
| Artificial Intelligence | |||
| Issue Tracking Software | |||
| Issue Scheduling | |||
| Customizable Reports | |||
| Real Time Notifications | |||
| Chat/Messaging | |||
| Help Desk Management | |||
| Assignment Management | |||
| Task Management | |||
| Collaboration Tools | |||
| Role-Based Permissions | |||
| Commenting/Notes | |||
| Ticket Management | |||
| Alerts/Notifications | |||
| Projections | |||
| Multi-Channel Communication | |||
| Recurring Issues | |||
| Issue Tracking | |||
| Knowledge Base Management | |||
| Email Management | |||
| Support Ticket Tracking | |||
| Monitoring | |||
| Project Management | |||
| Issue Auditing | |||
| Prioritization | |||
| Task Progress Tracking | |||
| Self Service Portal | |||
| Surveys & Feedback | |||
| SLA Management | |||
| Artificial Intelligence | |||
| Asset Tracking Software | |||
| Activity Tracking | |||
| Location Tracking | |||
| Work Order Management | |||
| Audit Management | |||
| Contract/License Management | |||
| Inventory Management | |||
| Equipment Tracking | |||
| Reservations Management | |||
| Cost Tracking | |||
| Maintenance Management | |||
| Inventory Tracking | |||
| Barcoding/RFID | |||
| Disposal Management | |||
| Check-in/Check-out | |||
| Asset Lifecycle Management | |||
| Compliance Management | |||
| Maintenance Scheduling | |||
| IT Asset Tracking | |||
| Multi-Location | |||
| Depreciation Management | |||
| Fixed Asset Management | |||
| Purchase Order Management | |||
| GPS | |||
| Artificial Intelligence | |||
| Change Management Software | |||
| Approval Workflow | |||
| Training Management | |||
| Task Management | |||
| Audit Trail | |||
| Change Planning | |||
| Release Management | |||
| Change Tracking | |||
| Compliance Management | |||
| Prioritization | |||
| Artificial Intelligence | |||
| CMDB Software | |||
| Change Management | |||
| Performance Monitoring | |||
| Contract/License Management | |||
| Device Auto Discovery | |||
| API | |||
| IT Asset Management | |||
| Data Visualization | |||
| Impact Management | |||
| Service Level Agreement (SLA) Management | |||
| License Management | |||
| Relationship Mapping | |||
| Inventory Management | |||
| Configuration Management | |||
| Compliance Management | |||
| Knowledge Base Management | |||
| Workflow Management | |||
| Asset Lifecycle Management | |||
| Prioritization | |||
| IT Asset Tracking | |||
| Artificial Intelligence | |||
| Contract Management Software | |||
| Version Control | |||
| Completion Tracking | |||
| Team Collaboration | |||
| Audit Trail | |||
| Contact Management | |||
| Compliance Tracking | |||
| Electronic Signature | |||
| Workflow Management | |||
| Digital Signature | |||
| Data Extraction | |||
| Customizable Branding | |||
| Pre-built Templates | |||
| Approval Process Control | |||
| Full Text Search | |||
| Document Storage | |||
| Reminders | |||
| CRM | |||
| Artificial Intelligence | |||
| Incident Management Software | |||
| Safety Incident Management | |||
| Investigation Management | |||
| On Call Scheduling | |||
| Corrective and Preventive Actions (CAPA) | |||
| Alerts/Notifications | |||
| Disaster Recovery | |||
| Task Management | |||
| Workflow Management | |||
| Incident Reporting | |||
| Audit Trail | |||
| OSHA Compliance | |||
| Status Tracking | |||
| Communications Management | |||
| IT Incident Management | |||
| Ticket Management | |||
| Artificial Intelligence | |||
| IT Asset Management Software | |||
| Contract/License Management | |||
| Compliance Tracking | |||
| Cost Tracking | |||
| Procurement Management | |||
| Supplier Management | |||
| Configuration Management | |||
| Asset Tracking | |||
| Maintenance Management | |||
| Reporting/Analytics | |||
| Audit Management | |||
| Inventory Management | |||
| Change Management | |||
| Requisition Management | |||
| Support Ticket Management | |||
| Barcode/Ticket Scanning | |||
| Alerts/Notifications | |||
| Artificial Intelligence | |||
| IT Documentation Software | |||
| Process/Workflow Automation | |||
| Documentation Management | |||
| Search/Filter | |||
| Knowledge Base Management | |||
| Templates | |||
| Credential Management | |||
| IT Asset Tracking | |||
| IT Asset Management | |||
| Access Controls/Permissions | |||
| Drag & Drop | |||
| Change Tracking | |||
| Relationship Mapping | |||
| Checklists | |||
| Artificial Intelligence | |||
| IT Service Software | |||
| Release Management | |||
| Contract/License Management | |||
| Knowledge Management | |||
| Activity Dashboard | |||
| Self Service Portal | |||
| Workflow Management | |||
| Service Catalog | |||
| Third-Party Integrations | |||
| Configuration Management | |||
| Alerts/Notifications | |||
| Inventory Management | |||
| Change Management | |||
| Problem Management | |||
| Compliance Management | |||
| Task Management | |||
| Support Ticket Management | |||
| Real-Time Monitoring | |||
| Resource Allocation & Planning | |||
| Service Request Management | |||
| Artificial Intelligence | |||
| Knowledge Base Software | |||
| Full Text Search | |||
| Self Service Portal | |||
| SEO Management | |||
| Customizable Branding | |||
| Feedback Management | |||
| Reporting/Analytics | |||
| Rich Text Editor | |||
| Cataloging/Categorization | |||
| Multi-Language | |||
| Customizable Templates | |||
| Collaboration Tools | |||
| User Management | |||
| Drag & Drop Editor | |||
| Mobile Interface | |||
| WYSIWYG Editor | |||
| Knowledge Management | |||
| Artificial Intelligence | |||
| License Management Software | |||
| Node Management | |||
| License Tracking | |||
| License Inventory | |||
| Configuration Management | |||
| Product Activation | |||
| Portable License | |||
| Trial License | |||
| Access Controls/Permissions | |||
| Copy Protection | |||
| Reporting/Analytics | |||
| Artificial Intelligence | |||
| Remote Support Software | |||
| Session Recording | |||
| Remote Access/Control | |||
| Remote Monitoring & Management | |||
| Unattended Access | |||
| Access Controls/Permissions | |||
| Collaboration Tools | |||
| Surveys & Feedback | |||
| Reporting/Analytics | |||
| Real-Time Notifications | |||
| File Sharing | |||
| Screen Sharing | |||
| Session Transfer | |||
| Diagnostic Tools | |||
| Chat/Messaging | |||
| Real-Time Chat | |||
| Real-Time Monitoring | |||
| Troubleshooting | |||
| Artificial Intelligence | |||
| SaaS Management Software | |||
| SaaS Operations Management | |||
| Vendor Management | |||
| Spend Management | |||
| Shadow IT Detection | |||
| Usage Tracking/Analytics | |||
| License Management | |||
| Renewal Management | |||
| Subscription Management | |||
| Onboarding | |||
| Artificial Intelligence | |||
| Service Desk Software | |||
| Change Management | |||
| Incident Management | |||
| Service Level Agreement (SLA) Management | |||
| Reporting & Statistics | |||
| IT Asset Management | |||
| Remote Access/Control | |||
| Procurement Management | |||
| Self Service Portal | |||
| Prioritization | |||
| Real-Time Notifications | |||
| Mobile Access | |||
| Support Ticket Management | |||
| CMDB | |||
| Alerts/Notifications | |||
| Knowledge Base Management | |||
| Problem Management | |||
| Customer Support | |||
| Analytics | |||
| Artificial Intelligence | |||
| IT Ticketing Systems Software | |||
| Access Controls/Permissions | |||
| Activity Dashboard | |||
| Alerts/Escalation | |||
| Asset Lifecycle Management | |||
| Automated Responses | |||
| Automated Routing | |||
| Change Management | |||
| Collaboration Tools | |||
| Configurable Workflow | |||
| Customizable Branding | |||
| Customizable Fields | |||
| Customizable Forms | |||
| Customizable Reports | |||
| Customizable Templates | |||
| Help Desk Management | |||
| Incident Management | |||
| IT Asset Management | |||
| Knowledge Base Management | |||
| Macros/Templated Responses | |||
| Multi-Channel Communication | |||
| Multi-Language | |||
| Prioritization | |||
| Problem Management | |||
| Release Management | |||
| Reporting/Analytics | |||
| Self Service Portal | |||
| Service Catalog | |||
| Service Reporting | |||
| Support Ticket Management | |||
| Support Ticket Tracking | |||
| Task Management | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted | |
| Devices Supported | Web-Based, iPhone, Android, | Web-Based, | |
| Pricing Model | NA | Contact Vendor | |
| Support | 24x7 Support, Email, Phone, Chat, Knowledge Base | Email, Knowledge Base, FAQs/Forum | |
| Target Company Size |
Small-Business,
Midsize-Business,
Large-Enterprise-Business
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Self-Employed,
Small-Business,
Midsize-Business,
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