Trying to decide between Freshdesk and JivoChat? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
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Review & Ratings |
No reviews available |
No reviews available |
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Description |
Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk |
JivoChat is a versatile live chat software that excels in providing a unified platform for customer communication across various channels like chat, email, social media, and phone calls. It's particularly noted for its ability to consolidate all these communications into a single, user-friendly interface, making it extremely convenient for businesses to manage customer interactions. JivoChat's pro... Read more about JivoChat |
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Free Trial |
14 Days
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14 Days
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Starting Price |
$999 Per Month |
$19 Per Month |
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Category Features | |||
Other Information | |||
Deployment | Cloud Hosted | Cloud Hosted | |
Devices Supported | Web-Based, iPhone, Android, | Web-Based, iPhone, Android, | |
Pricing Model | Per Feature | Per User | |
Support | 24x7 Support, Email, Phone, Chat, Knowledge Base | 24x7 Support, Email, Phone, Chat, Knowledge Base | |
Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
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Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
|