Five9 vs ZIWO – Find the Best Fit for You

Trying to decide between Five9 and ZIWO? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Five9 and ZIWO

Product
Review & Ratings

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Description

Five9 is a cloud-based contact center solution tailored for businesses seeking efficient customer service management. It offers features like automatic call distribution, which helps in routing calls to the right agent. The software includes an interactive voice response system, facilitating automated responses and call routing. Five9 also provides omnichannel support, enabling interactions throug... Read more about Five9

ZIWO is a comprehensive call center software offering businesses a cloudbased solution to manage and enhance customer interactions. Known for its simplicity and ease of use, ZIWO supports inbound and outbound calling, realtime monitoring, and detailed analytics to boost productivity and improve customer service quality. The platform integrates with various CRMs, enabling agents to access customer ... Read more about ZIWO

Free Trial

NA

Available

Starting Price

$119 Per Month

$40 Per Month

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Windows, Linux Web-Based, iPhone, Android,
Pricing Model Flat Rate Flat Rate
Support 24x7 Support, Email, Phone, Chat, Knowledge Base 24x7 Support, Email, Phone, Chat, Knowledge Base, FAQs/Forum
Target Company Size
Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business,

FAQs About Five9 vs ZIWO

In conclusion, both Five9 and ZIWO offer robust cloud-based contact center solutions tailored to different business needs. Five9 excels with its extensive features, scalability, and strong integrations, making it ideal for larger enterprises seeking comprehensive customer engagement tools. Conversely, ZIWO stands out for its user-friendly interface and cost-effectiveness, appealing to small to medium-sized businesses. Ultimately, the choice between the two depends on specific organizational requirements, budget constraints, and desired functionalities, ensuring that businesses can enhance their customer service effectively.