| Product | |||
|---|---|---|---|
| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
Five9 is a cloud-based contact center solution tailored for businesses seeking efficient customer service management. It offers features like automatic call distribution, which helps in routing calls to the right agent. The software includes an interactive voice response system, facilitating automated responses and call routing. Five9 also provides omnichannel support, enabling interactions throug... Read more about Five9 |
Scorebuddy is a quality management software designed to help organizations improve customer service and operational performance by monitoring and analyzing call center interactions. The platform offers customizable scorecards, which allow businesses to evaluate agent performance based on key quality metrics. Scorebuddy also provides detailed reporting and analytics to help managers identify trends... Read more about Scorebuddy |
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| Free Trial |
NA |
Available |
|
| Starting Price |
$119 Per Month |
$12 Per Feature |
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| Category Features | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted | |
| Devices Supported | Web-Based, iPhone, Windows, Linux | Web-Based, | |
| Pricing Model | Flat Rate | Per Feature | |
| Support | 24x7 Support, Email, Phone, Chat, Knowledge Base | Email, Phone, Chat, FAQs/Forum | |
| Target Company Size |
Small-Business,
Midsize-Business,
Large-Enterprise-Business
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Self-Employed,
Small-Business,
Midsize-Business,
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