| Product | |||
|---|---|---|---|
| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
EvaluAgent is a comprehensive quality management software designed to help contact centers monitor, evaluate, and improve agent performance. The platform provides tools for quality assurance (QA) assessments, feedback, and coaching, ensuring that agents meet the company’s performance standards. EvaluAgent allows managers to create customizable scorecards, conduct performance reviews, and track k... Read more about EvaluAgent |
Medallia Agent Connect is a sophisticated customer satisfaction software designed to enhance the quality of customer interactions and improve overall service delivery. It offers a suite of tools for capturing customer feedback in real-time, analyzing sentiment, and identifying areas for improvement. Medallia Agent Connect integrates seamlessly with contact center platforms, enabling agents to acce... Read more about Medallia Agent Connect |
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| Free Trial |
Available |
NA |
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| Starting Price |
$15 Per User |
$39 Per Month |
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| Category Features | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted | |
| Devices Supported | Web-Based, | Web-Based, | |
| Pricing Model | Per User | Flat Rate | |
| Support | Email, Phone, Chat, Knowledge Base | Email, Phone, Chat, FAQs/Forum | |
| Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
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Self-Employed,
Small-Business,
Midsize-Business,
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