Trying to decide between Deskpro and eDesk? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
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Review & Ratings |
No reviews available |
No reviews available |
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Description |
Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media into a single interface. This centralization ensures efficient handling of customer inquiries. Deskpro's powerful ticketin... Read more about Deskpro |
eDesk is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides robust tools for managing customer inquiries, tracking support tickets, and optimizing communication. With its user-friendly interface, customer service teams can easily access customer data, manage support requests, and respond to in... Read more about eDesk |
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Free Trial |
Available |
Available |
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Starting Price |
$29 Per Month |
$0 Per Month |
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Category Features | |||
Other Information | |||
Deployment | Cloud Hosted , On-Premise | Cloud Hosted | |
Devices Supported | Web-Based, iPhone, Android, Windows, Mac, Linux | Web-Based, | |
Pricing Model | Per User | Usage Based | |
Support | 24x7 Support, Email, Phone, Chat, Knowledge Base | 24x7 Support, Email, Phone, Chat, Knowledge Base, FAQs/Forum | |
Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
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Self-Employed,
Small-Business,
Midsize-Business,
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