Delighted vs Experience.com – Find the Best Fit for You

Trying to decide between Delighted and Experience.com? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Delighted and Experience.com

Product
Review & Ratings

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Description

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allo... Read more about Delighted

Experience.com, formerly SocialSurvey, is a cutting-edge customer experience management software developed to empower businesses in understanding and enhancing their customer interactions. Central to its functionality is the collection and analysis of customer feedback, enabling companies to gain real-time insights into client satisfaction. The software excels in automating feedback requests post-... Read more about Experience.com

Free Trial

14 Days

Available

Starting Price

$17 Per Month

NA

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Mac, Web-Based,
Pricing Model Usage Based Contact Vendor
Support Email, Phone, Chat, Knowledge Base Chat
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About Delighted vs Experience.com

In comparing Delighted and Experience.com, both platforms offer valuable tools for gathering customer feedback and enhancing user experience. Delighted excels with its simplicity and ease of use, making it ideal for businesses seeking quick insights through NPS surveys. Experience.com, on the other hand, provides a more comprehensive suite of features, including detailed analytics and integration capabilities, catering to businesses that require in-depth customer experience management. Ultimately, the choice depends on a company's specific needs and desired level of engagement.