| Product | |||
|---|---|---|---|
| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
DataEQ is a powerful customer service software designed to enhance support operations and improve customer satisfaction for businesses of all sizes. It offers a comprehensive platform for managing customer inquiries, tracking support tickets, and resolving issues efficiently, ensuring a seamless and positive customer experience. DataEQ's intuitive interface allows support teams to easily create, a... Read more about DataEQ |
Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with cu... Read more about Birdeye |
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| Free Trial |
NA |
Available |
|
| Starting Price |
$1000 Per User |
NA |
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| Category Features | |||
| Reputation Management Software | |||
| Sentiment Analysis | |||
| Campaign Management | |||
| Visual Analytics | |||
| Review Generation | |||
| Keyword Tracking | |||
| Widgets | |||
| Real Time Notifications | |||
| Engagement Tracking | |||
| Review Monitoring | |||
| SEO Management | |||
| Response Management | |||
| Social Media Integration | |||
| Content Management | |||
| SMS Messaging | |||
| Brand Tracking | |||
| Surveys & Feedback | |||
| Campaign Analytics | |||
| Multi-Location | |||
| Review Request | |||
| Review Notification | |||
| Customer Experience Management | |||
| Review Display | |||
| Review Sharing | |||
| Hashtag Tracking | |||
| Post Scheduling | |||
| Complaint Management | |||
| Social Media Monitoring | |||
| Artificial Intelligence | |||
| Customer Service Software | |||
| Performance Metrics | |||
| Appointment Management | |||
| Real Time Notifications | |||
| Customer Segmentation | |||
| Employee Management | |||
| Queue Management | |||
| Virtual Assistant | |||
| Customer History | |||
| Call Routing | |||
| SMS Messaging | |||
| Email Management | |||
| Voice Mail | |||
| Call Center Management | |||
| Knowledge Base Management | |||
| Multi-Channel Communication | |||
| Live Chat | |||
| Activity Tracking | |||
| Self Service Portal | |||
| Alerts/Escalation | |||
| Auto-Responders | |||
| Support Ticket Management | |||
| Engagement Tracking | |||
| Surveys & Feedback | |||
| Social Media Integration | |||
| Contact Management | |||
| Artificial Intelligence | |||
| Social Media Marketing Software | |||
| Automated Publishing | |||
| Campaign Analytics | |||
| Commenting/Notes | |||
| Tagging | |||
| Contact Management | |||
| Social Media Monitoring | |||
| Performance Metrics | |||
| Campaign Planning | |||
| Multi-Campaign | |||
| Content Management | |||
| Social Promotion | |||
| Multi-Channel Marketing | |||
| Image Library | |||
| Post Scheduling | |||
| Email Marketing | |||
| Conversion Tracking | |||
| Campaign Management | |||
| Drag & Drop | |||
| Reporting/Analytics | |||
| Engagement Tracking | |||
| Multi-Channel Management | |||
| Content Library | |||
| AB Testing | |||
| Multi-Account Management | |||
| Social Media Integration | |||
| Calendar Management | |||
| Trend Analysis | |||
| Customer Segmentation | |||
| Keyword Filtering | |||
| Automated Scheduling | |||
| Click Tracking | |||
| Artificial Intelligence | |||
| Live Chat Software | |||
| Transfers/Routing | |||
| Document Storage | |||
| Mobile Access | |||
| Search/Filter | |||
| Single Sign On | |||
| Support Ticket Management | |||
| Screen Sharing | |||
| Reporting/Analytics | |||
| Proactive Chat | |||
| Auto-Responders | |||
| Multi-Channel Communication | |||
| Real Time Notifications | |||
| Offline Form | |||
| Collaboration Tools | |||
| CRM | |||
| Interaction Tracking | |||
| Transcripts/Chat History | |||
| Contact Management | |||
| Geotargeting | |||
| Chat/Messaging | |||
| File Sharing | |||
| Canned Responses | |||
| Email Management | |||
| Surveys & Feedback | |||
| Artificial Intelligence | |||
| Customer Engagement Software | |||
| Churn Management | |||
| Engagement Tracking | |||
| Email Management | |||
| Social Media Integration | |||
| CRM | |||
| Multi-Language | |||
| Real Time Analytics | |||
| Campaign Management | |||
| Content Management | |||
| Event Triggered Actions | |||
| Feedback Management | |||
| Multi-Channel Communication | |||
| Customer Database | |||
| Surveys & Feedback | |||
| Customer Experience Management | |||
| Communication Management | |||
| Live Chat | |||
| Customer Segmentation | |||
| Visual Analytics | |||
| Customer History | |||
| Customer Portal | |||
| Sentiment Analysis | |||
| Artificial Intelligence | |||
| Customer Satisfaction Software | |||
| Trend Analysis | |||
| Survey/Poll Management | |||
| Data Visualization | |||
| Reporting/Analytics | |||
| Chat/Messaging | |||
| CRM | |||
| Feedback Management | |||
| Customer Segmentation | |||
| Customer Database | |||
| SMS Messaging | |||
| Visual Analytics | |||
| Email Management | |||
| Engagement Tracking | |||
| Multi-Channel Communication | |||
| Complaint Monitoring | |||
| Customer Experience Management | |||
| Sentiment Analysis | |||
| Performance Metrics | |||
| Social Media Integration | |||
| Customer Journey Mapping | |||
| NPS Survey | |||
| CES Survey | |||
| CSAT Survey | |||
| Artificial Intelligence | |||
| SMS Marketing Software | |||
| Contact Management | |||
| Interaction Tracking | |||
| Text-to-Win | |||
| Mobile Keywords | |||
| SMS Messaging | |||
| Message Personalization | |||
| Campaign Management | |||
| Customer Segmentation | |||
| Multi-Campaign | |||
| Automated Responses | |||
| Reporting/Analytics | |||
| Communication Management | |||
| Scheduled Messaging | |||
| Polls/Voting | |||
| Mass Texting | |||
| MMS | |||
| Contact Database | |||
| Chat/Messaging | |||
| Campaign Planning | |||
| 2-Way Messaging | |||
| Live Chat | |||
| Engagement Tracking | |||
| Mobile Coupons | |||
| SMS Marketing | |||
| Alerts/Notifications | |||
| Compliance Management | |||
| Reputation Management | |||
| Multi-Language | |||
| QR Codes | |||
| Reminders | |||
| Open Rate Tracking | |||
| Artificial Intelligence | |||
| Brand Management Software | |||
| Change Management | |||
| Fulfillment Distribution | |||
| Collaboration Tools | |||
| Visual Analytics | |||
| Commenting/Notes | |||
| Image Editing | |||
| Campaign Management | |||
| Metadata Management | |||
| Digital Asset Management | |||
| Customizable Branding | |||
| Version Control | |||
| Search/Filter | |||
| Approval Process Control | |||
| Template Management | |||
| Artwork Management | |||
| Content Library | |||
| Document Storage | |||
| Content Management | |||
| Social Media Integration | |||
| Brand Guidelines | |||
| Image Library | |||
| File Management | |||
| Artificial Intelligence | |||
| Survey Software | |||
| URL Customization | |||
| Offline Response Collection | |||
| Feedback Management | |||
| Template Management | |||
| Email Marketing | |||
| Reporting/Analytics | |||
| Multi-Language | |||
| Data Import/Export | |||
| Real Time Data | |||
| Engagement Tracking | |||
| Question Piping | |||
| Data Analysis Tools | |||
| Activity Dashboard | |||
| Customer Segmentation | |||
| Question Library | |||
| Survey Builder | |||
| Customizable Questions | |||
| Randomization | |||
| Support Audio/Images/Video | |||
| Site Intercept Survey | |||
| Question Branching | |||
| Multi-Channel Distribution | |||
| Drag & Drop | |||
| Social Media Integration | |||
| Skip Logic | |||
| Response Validation | |||
| Pulse Surveys | |||
| Access Controls/Permissions | |||
| Visual Analytics | |||
| Alerts/Notifications | |||
| Artificial Intelligence | |||
| AI Marketing Tools Software | |||
| AI/Machine Learning | |||
| Marketing Management | |||
| AI Content Creation | |||
| AI Writing Assistant | |||
| Personalization | |||
| SEO Management | |||
| Behavior Analytics | |||
| Campaign Analytics | |||
| Campaign Management | |||
| Marketing Automation | |||
| Artificial Intelligence | |||
| Chatbot Software | |||
| Natural Language Processing | |||
| Automated Responses | |||
| Virtual Assistant | |||
| Chatbot | |||
| AI/Machine Learning | |||
| Query Suggestions | |||
| Customer Support | |||
| Language Detection | |||
| Pre-Configured Bot | |||
| Code-free Development | |||
| Automated Routing | |||
| Augmented Analytics | |||
| Transfers/Routing | |||
| Lead Qualification | |||
| Customizable Branding | |||
| Lead Capture | |||
| For Sales/Marketing | |||
| Artificial Intelligence | |||
| Competitive Intelligence Software | |||
| Social Media Monitoring | |||
| Activity Dashboard | |||
| Benchmarking | |||
| Search/Filter | |||
| Alerts/Notifications | |||
| Data Visualization | |||
| Customer Profiles | |||
| Forecasting | |||
| Trend Analysis | |||
| Sentiment Analysis | |||
| SEO Management | |||
| Monitoring | |||
| Engagement Tracking | |||
| Customer Segmentation | |||
| Keyword Tracking | |||
| Real-Time Analytics | |||
| Competitive Analysis | |||
| Third-Party Integrations | |||
| Real Time Comparisons | |||
| Website Monitoring | |||
| API | |||
| Reporting/Analytics | |||
| Performance Metrics | |||
| Data Import/Export | |||
| Artificial Intelligence | |||
| Conversational AI Platform Software | |||
| Contextual Guidance | |||
| Live Chat | |||
| Multi-Channel Communication | |||
| Pre-Configured Bot | |||
| For Developers | |||
| Multi-Language | |||
| Code-free Development | |||
| Speech Synthesis | |||
| Sentiment Analysis | |||
| Speech Recognition | |||
| Intent Recognition | |||
| Reporting/Analytics | |||
| Chatbot | |||
| Artificial Intelligence | |||
| Conversational Marketing Platform Software | |||
| Product Recommendations | |||
| Multi-Channel Communication | |||
| SMS Messaging | |||
| Group Messaging | |||
| Video Chat | |||
| Human Handover | |||
| Email Automation | |||
| Audience Targeting | |||
| Lead Distribution | |||
| Chatbot | |||
| Appointment Scheduling | |||
| Lead Qualification | |||
| Artificial Intelligence | |||
| Customer Experience Software | |||
| Surveys & Feedback | |||
| Dashboard | |||
| Data Visualization | |||
| Text Analysis | |||
| Reporting/Analytics | |||
| Customer Segmentation | |||
| Negative Feedback Management | |||
| Engagement Tracking | |||
| Real-Time Notifications | |||
| Knowledge Management | |||
| Customizable Templates | |||
| Customizable Fields | |||
| Survey/Poll Management | |||
| Feedback Management | |||
| Customizable Forms | |||
| Multi-Channel Data Collection | |||
| NPS Survey Structure | |||
| Artificial Intelligence | |||
| Local SEO Tools Software | |||
| Keyword Rank Tracking | |||
| Reporting/Analytics | |||
| SEO Audit | |||
| Competitive Analysis | |||
| Reputation Management | |||
| Geo Rankings | |||
| Keyword Research Tools | |||
| Content Management | |||
| Performance Metrics | |||
| Listing Management | |||
| Web Traffic Reporting | |||
| SEO Management | |||
| Reviews Management | |||
| Artificial Intelligence | |||
| Payment Processing Software | |||
| Electronic Signature | |||
| Billing & Invoicing | |||
| In-Person Payments | |||
| Recurring/Subscription Billing | |||
| Payment Fraud Prevention | |||
| Payment Processing | |||
| Data Security | |||
| Electronic Payments | |||
| Multiple Payment Options | |||
| Payment Processing Services Integration | |||
| Point of Sale (POS) | |||
| Online Payments | |||
| Reporting/Analytics | |||
| Debit/Credit Card Processing | |||
| ACH Payment Processing | |||
| Mobile Payments | |||
| PCI Compliance | |||
| Third-Party Integrations | |||
| Multi-Currency | |||
| Artificial Intelligence | |||
| Review Management Software | |||
| Social Sharing | |||
| Review Notification | |||
| Campaign Management | |||
| Review Monitoring | |||
| Sentiment Analysis | |||
| Negative Feedback Management | |||
| Dashboard | |||
| Review Request | |||
| Response Management | |||
| Artificial Intelligence | |||
| Social Media Management Software | |||
| Engagement Tracking | |||
| Tagging | |||
| Image Library | |||
| Customer Engagement | |||
| @mentions | |||
| Reporting/Analytics | |||
| Keyword Tracking | |||
| Brand Tracking | |||
| Post Scheduling | |||
| Alerts/Notifications | |||
| Automated Publishing | |||
| Multi-Account Management | |||
| Social Media Integration | |||
| Campaign Management | |||
| Multi-Campaign | |||
| Collaboration Tools | |||
| Calendar Management | |||
| Artificial Intelligence | |||
| Social Media Monitoring Software | |||
| Competitive Analysis | |||
| Trend Analysis | |||
| Customizable Reports | |||
| Audience Targeting | |||
| Social Media Integration | |||
| Performance Metrics | |||
| Impact Measurement | |||
| Visual Analytics | |||
| Reputation Management | |||
| Real-Time Notifications | |||
| Reporting & Statistics | |||
| Campaign Analytics | |||
| Sentiment Analysis | |||
| Customer Engagement | |||
| Engagement Tracking | |||
| Content Management | |||
| Influencer Tracking | |||
| Dashboard | |||
| Multi-Channel Data Collection | |||
| Artificial Intelligence | |||
| Customer Support Software | |||
| Queue Management | |||
| Email Management | |||
| Service Level Agreement (SLA) Management | |||
| CRM | |||
| Live Chat | |||
| Knowledge Base Management | |||
| Customer Database | |||
| Reporting/Analytics | |||
| Multi-Channel Communication | |||
| Inventory Management | |||
| Chatbot | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted | |
| Devices Supported | Web-Based, | Web-Based, iPhone, Android, | |
| Pricing Model | Per User | Contact Vendor | |
| Support | Email, Chat, FAQs/Forum | 24x7 Support, Email, Phone, Chat, Knowledge Base | |
| Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
|
Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
|
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