| Product | |||
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| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with cu... Read more about Birdeye |
Alana is an innovative conversational AI platform designed to enhance customer interactions through intelligent chatbots and virtual assistants. This software allows organizations to automate customer support and engagement processes, providing instant responses to inquiries and assistance with various tasks. With Alana, businesses can create customized conversational experiences that resonate wit... Read more about Alana |
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| Free Trial |
Available |
Available |
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| Starting Price |
NA |
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| Category Features | |||
| Reputation Management Software | |||
| Sentiment Analysis | |||
| Campaign Management | |||
| Visual Analytics | |||
| Review Generation | |||
| Keyword Tracking | |||
| Widgets | |||
| Real Time Notifications | |||
| Engagement Tracking | |||
| Review Monitoring | |||
| SEO Management | |||
| Response Management | |||
| Social Media Integration | |||
| Content Management | |||
| SMS Messaging | |||
| Brand Tracking | |||
| Surveys & Feedback | |||
| Campaign Analytics | |||
| Multi-Location | |||
| Review Request | |||
| Review Notification | |||
| Customer Experience Management | |||
| Review Display | |||
| Review Sharing | |||
| Hashtag Tracking | |||
| Post Scheduling | |||
| Complaint Management | |||
| Social Media Monitoring | |||
| Artificial Intelligence | |||
| Social Media Marketing Software | |||
| Automated Publishing | |||
| Campaign Analytics | |||
| Commenting/Notes | |||
| Tagging | |||
| Contact Management | |||
| Social Media Monitoring | |||
| Performance Metrics | |||
| Campaign Planning | |||
| Multi-Campaign | |||
| Content Management | |||
| Social Promotion | |||
| Multi-Channel Marketing | |||
| Image Library | |||
| Post Scheduling | |||
| Email Marketing | |||
| Conversion Tracking | |||
| Campaign Management | |||
| Drag & Drop | |||
| Reporting/Analytics | |||
| Engagement Tracking | |||
| Multi-Channel Management | |||
| Content Library | |||
| AB Testing | |||
| Multi-Account Management | |||
| Social Media Integration | |||
| Calendar Management | |||
| Trend Analysis | |||
| Customer Segmentation | |||
| Keyword Filtering | |||
| Automated Scheduling | |||
| Click Tracking | |||
| Artificial Intelligence | |||
| Live Chat Software | |||
| Transfers/Routing | |||
| Document Storage | |||
| Mobile Access | |||
| Search/Filter | |||
| Single Sign On | |||
| Support Ticket Management | |||
| Screen Sharing | |||
| Reporting/Analytics | |||
| Proactive Chat | |||
| Auto-Responders | |||
| Multi-Channel Communication | |||
| Real Time Notifications | |||
| Offline Form | |||
| Collaboration Tools | |||
| CRM | |||
| Interaction Tracking | |||
| Transcripts/Chat History | |||
| Contact Management | |||
| Geotargeting | |||
| Chat/Messaging | |||
| File Sharing | |||
| Canned Responses | |||
| Email Management | |||
| Surveys & Feedback | |||
| Artificial Intelligence | |||
| Customer Engagement Software | |||
| Churn Management | |||
| Engagement Tracking | |||
| Email Management | |||
| Social Media Integration | |||
| CRM | |||
| Multi-Language | |||
| Real Time Analytics | |||
| Campaign Management | |||
| Content Management | |||
| Event Triggered Actions | |||
| Feedback Management | |||
| Multi-Channel Communication | |||
| Customer Database | |||
| Surveys & Feedback | |||
| Customer Experience Management | |||
| Communication Management | |||
| Live Chat | |||
| Customer Segmentation | |||
| Visual Analytics | |||
| Customer History | |||
| Customer Portal | |||
| Sentiment Analysis | |||
| Artificial Intelligence | |||
| Customer Satisfaction Software | |||
| Trend Analysis | |||
| Survey/Poll Management | |||
| Data Visualization | |||
| Reporting/Analytics | |||
| Chat/Messaging | |||
| CRM | |||
| Feedback Management | |||
| Customer Segmentation | |||
| Customer Database | |||
| SMS Messaging | |||
| Visual Analytics | |||
| Email Management | |||
| Engagement Tracking | |||
| Multi-Channel Communication | |||
| Complaint Monitoring | |||
| Customer Experience Management | |||
| Sentiment Analysis | |||
| Performance Metrics | |||
| Social Media Integration | |||
| Customer Journey Mapping | |||
| NPS Survey | |||
| CES Survey | |||
| CSAT Survey | |||
| Artificial Intelligence | |||
| SMS Marketing Software | |||
| Contact Management | |||
| Interaction Tracking | |||
| Text-to-Win | |||
| Mobile Keywords | |||
| SMS Messaging | |||
| Message Personalization | |||
| Campaign Management | |||
| Customer Segmentation | |||
| Multi-Campaign | |||
| Automated Responses | |||
| Reporting/Analytics | |||
| Communication Management | |||
| Scheduled Messaging | |||
| Polls/Voting | |||
| Mass Texting | |||
| MMS | |||
| Contact Database | |||
| Chat/Messaging | |||
| Campaign Planning | |||
| 2-Way Messaging | |||
| Live Chat | |||
| Engagement Tracking | |||
| Mobile Coupons | |||
| SMS Marketing | |||
| Alerts/Notifications | |||
| Compliance Management | |||
| Reputation Management | |||
| Multi-Language | |||
| QR Codes | |||
| Reminders | |||
| Open Rate Tracking | |||
| Artificial Intelligence | |||
| Brand Management Software | |||
| Change Management | |||
| Fulfillment Distribution | |||
| Collaboration Tools | |||
| Visual Analytics | |||
| Commenting/Notes | |||
| Image Editing | |||
| Campaign Management | |||
| Metadata Management | |||
| Digital Asset Management | |||
| Customizable Branding | |||
| Version Control | |||
| Search/Filter | |||
| Approval Process Control | |||
| Template Management | |||
| Artwork Management | |||
| Content Library | |||
| Document Storage | |||
| Content Management | |||
| Social Media Integration | |||
| Brand Guidelines | |||
| Image Library | |||
| File Management | |||
| Artificial Intelligence | |||
| Survey Software | |||
| URL Customization | |||
| Offline Response Collection | |||
| Feedback Management | |||
| Template Management | |||
| Email Marketing | |||
| Reporting/Analytics | |||
| Multi-Language | |||
| Data Import/Export | |||
| Real Time Data | |||
| Engagement Tracking | |||
| Question Piping | |||
| Data Analysis Tools | |||
| Activity Dashboard | |||
| Customer Segmentation | |||
| Question Library | |||
| Survey Builder | |||
| Customizable Questions | |||
| Randomization | |||
| Support Audio/Images/Video | |||
| Site Intercept Survey | |||
| Question Branching | |||
| Multi-Channel Distribution | |||
| Drag & Drop | |||
| Social Media Integration | |||
| Skip Logic | |||
| Response Validation | |||
| Pulse Surveys | |||
| Access Controls/Permissions | |||
| Visual Analytics | |||
| Alerts/Notifications | |||
| Artificial Intelligence | |||
| AI Marketing Tools Software | |||
| AI/Machine Learning | |||
| Marketing Management | |||
| AI Content Creation | |||
| AI Writing Assistant | |||
| Personalization | |||
| SEO Management | |||
| Behavior Analytics | |||
| Campaign Analytics | |||
| Campaign Management | |||
| Marketing Automation | |||
| Artificial Intelligence | |||
| Chatbot Software | |||
| Natural Language Processing | |||
| Automated Responses | |||
| Virtual Assistant | |||
| Chatbot | |||
| AI/Machine Learning | |||
| Query Suggestions | |||
| Customer Support | |||
| Language Detection | |||
| Pre-Configured Bot | |||
| Code-free Development | |||
| Automated Routing | |||
| Augmented Analytics | |||
| Transfers/Routing | |||
| Lead Qualification | |||
| Customizable Branding | |||
| Lead Capture | |||
| For Sales/Marketing | |||
| Artificial Intelligence | |||
| Competitive Intelligence Software | |||
| Social Media Monitoring | |||
| Activity Dashboard | |||
| Benchmarking | |||
| Search/Filter | |||
| Alerts/Notifications | |||
| Data Visualization | |||
| Customer Profiles | |||
| Forecasting | |||
| Trend Analysis | |||
| Sentiment Analysis | |||
| SEO Management | |||
| Monitoring | |||
| Engagement Tracking | |||
| Customer Segmentation | |||
| Keyword Tracking | |||
| Real-Time Analytics | |||
| Competitive Analysis | |||
| Third-Party Integrations | |||
| Real Time Comparisons | |||
| Website Monitoring | |||
| API | |||
| Reporting/Analytics | |||
| Performance Metrics | |||
| Data Import/Export | |||
| Artificial Intelligence | |||
| Conversational AI Platform Software | |||
| Contextual Guidance | |||
| Live Chat | |||
| Multi-Channel Communication | |||
| Pre-Configured Bot | |||
| For Developers | |||
| Multi-Language | |||
| Code-free Development | |||
| Speech Synthesis | |||
| Sentiment Analysis | |||
| Speech Recognition | |||
| Intent Recognition | |||
| Reporting/Analytics | |||
| Chatbot | |||
| Artificial Intelligence | |||
| Conversational Marketing Platform Software | |||
| Product Recommendations | |||
| Multi-Channel Communication | |||
| SMS Messaging | |||
| Group Messaging | |||
| Video Chat | |||
| Human Handover | |||
| Email Automation | |||
| Audience Targeting | |||
| Lead Distribution | |||
| Chatbot | |||
| Appointment Scheduling | |||
| Lead Qualification | |||
| Artificial Intelligence | |||
| Customer Experience Software | |||
| Surveys & Feedback | |||
| Dashboard | |||
| Data Visualization | |||
| Text Analysis | |||
| Reporting/Analytics | |||
| Customer Segmentation | |||
| Negative Feedback Management | |||
| Engagement Tracking | |||
| Real-Time Notifications | |||
| Knowledge Management | |||
| Customizable Templates | |||
| Customizable Fields | |||
| Survey/Poll Management | |||
| Feedback Management | |||
| Customizable Forms | |||
| Multi-Channel Data Collection | |||
| NPS Survey Structure | |||
| Artificial Intelligence | |||
| Local SEO Tools Software | |||
| Keyword Rank Tracking | |||
| Reporting/Analytics | |||
| SEO Audit | |||
| Competitive Analysis | |||
| Reputation Management | |||
| Geo Rankings | |||
| Keyword Research Tools | |||
| Content Management | |||
| Performance Metrics | |||
| Listing Management | |||
| Web Traffic Reporting | |||
| SEO Management | |||
| Reviews Management | |||
| Artificial Intelligence | |||
| Payment Processing Software | |||
| Electronic Signature | |||
| Billing & Invoicing | |||
| In-Person Payments | |||
| Recurring/Subscription Billing | |||
| Payment Fraud Prevention | |||
| Payment Processing | |||
| Data Security | |||
| Electronic Payments | |||
| Multiple Payment Options | |||
| Payment Processing Services Integration | |||
| Point of Sale (POS) | |||
| Online Payments | |||
| Reporting/Analytics | |||
| Debit/Credit Card Processing | |||
| ACH Payment Processing | |||
| Mobile Payments | |||
| PCI Compliance | |||
| Third-Party Integrations | |||
| Multi-Currency | |||
| Artificial Intelligence | |||
| Review Management Software | |||
| Social Sharing | |||
| Review Notification | |||
| Campaign Management | |||
| Review Monitoring | |||
| Sentiment Analysis | |||
| Negative Feedback Management | |||
| Dashboard | |||
| Review Request | |||
| Response Management | |||
| Artificial Intelligence | |||
| Social Media Management Software | |||
| Engagement Tracking | |||
| Tagging | |||
| Image Library | |||
| Customer Engagement | |||
| @mentions | |||
| Reporting/Analytics | |||
| Keyword Tracking | |||
| Brand Tracking | |||
| Post Scheduling | |||
| Alerts/Notifications | |||
| Automated Publishing | |||
| Multi-Account Management | |||
| Social Media Integration | |||
| Campaign Management | |||
| Multi-Campaign | |||
| Collaboration Tools | |||
| Calendar Management | |||
| Artificial Intelligence | |||
| Social Media Monitoring Software | |||
| Competitive Analysis | |||
| Trend Analysis | |||
| Customizable Reports | |||
| Audience Targeting | |||
| Social Media Integration | |||
| Performance Metrics | |||
| Impact Measurement | |||
| Visual Analytics | |||
| Reputation Management | |||
| Real-Time Notifications | |||
| Reporting & Statistics | |||
| Campaign Analytics | |||
| Sentiment Analysis | |||
| Customer Engagement | |||
| Engagement Tracking | |||
| Content Management | |||
| Influencer Tracking | |||
| Dashboard | |||
| Multi-Channel Data Collection | |||
| Artificial Intelligence | |||
| Customer Support Software | |||
| Queue Management | |||
| Email Management | |||
| Service Level Agreement (SLA) Management | |||
| CRM | |||
| Live Chat | |||
| Knowledge Base Management | |||
| Customer Database | |||
| Reporting/Analytics | |||
| Multi-Channel Communication | |||
| Inventory Management | |||
| Chatbot | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted | |
| Devices Supported | Web-Based, iPhone, Android, | Web-Based, | |
| Pricing Model | Contact Vendor | Per Feature | |
| Support | 24x7 Support, Email, Phone, Chat, Knowledge Base | 24x7 Support, Email, Phone, Chat, Knowledge Base | |
| Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
|
Self-Employed,
Small-Business,
Midsize-Business,
|
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