TI360 is a versatile Ticketing Software designed to enhance customer support and service management for businesses. It offers a comprehensive platform for handling customer inquiries, issues, and service requests efficiently. TI360 features multi-channel ticket creation from email, web forms, chat, and social media, consolidating all interactions into a unified inbox. The software includes workflow automation, SLA management, and knowledge base integration to expedite resolution times. Additionally, TI360 provides analytics and reporting tools to monitor support team performance, customer satisfaction, and ticket trends. With customizable dashboards and collaboration features, TI360 helps organizations improve their support processes, foster teamwork, and deliver exceptional customer service effectively.
Creativio
Slovenia
Proprietary
Customer Data Management