Telecommunications Service Management (TSM) is an artificial intelligence (AI) software designed to enhance the performance of telecom service providers by automating key processes and improving customer experiences. With the rapid expansion of telecommunication services, TSM leverages AI to streamline network operations, optimize service delivery, and minimize downtime. The software uses machine learning algorithms to detect and resolve network issues in real-time, ensuring that customers experience high-quality services. It also utilizes predictive analytics to forecast demand, identify potential bottlenecks, and enable proactive maintenance. By automating routine tasks such as ticket management, service provisioning, and customer support, TSM frees up valuable resources, enabling telecom providers to focus on growth and innovation. The platform’s AI-driven chatbots and virtual assistants further enhance customer support by providing instant, personalized responses to common queries. TSM’s comprehensive reporting and analytics dashboard gives telecom managers real-time insights into service performance, helping them make data-driven decisions to improve operational efficiency and customer satisfaction.
ServiceNow
2012
United States
Proprietary
Virtual Personal Assistant (VPA)
