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SmartAction Overview

SmartAction is an advanced artificial intelligence software that redefines customer service automation. Designed to handle complex interactions across voice, chat, text, and messaging channels, it enables businesses to provide a seamless customer experience by automating common support requests with an AI-powered virtual assistant. SmartAction employs natural language processing to understand customer queries accurately, allowing it to handle a wide range of tasks such as FAQs, billing inquiries, appointment scheduling, and more. This solution is especially advantageous for businesses looking to reduce operational costs and increase efficiency, as it helps manage high volumes of customer interactions without compromising on quality. With customizable workflows, SmartAction can be tailored to fit specific industry requirements, serving sectors like healthcare, retail, and finance effectively. Detailed analytics and real-time monitoring further empower businesses to track performance, measure customer satisfaction, and continually optimize service processes, ensuring exceptional, cost-effective support.

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Contact Details

  • Vendor Name SmartAction
  • Founded 2002
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Afrikaans, Albanian, Amharic, Armenian, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Finnish, French, Galician, Georgian, German, Greek, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Korean, Latin, Latvian, Lithuanian, Macedonian, Malagasy, Malay, Malayalam, Mongolian, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Yiddish, Assamese, Scottish Gaelic, Gujarati, Kurdish, Marathi, Burmese, Sanskrit, Sindhi, Uighur, Chinese (Simplified), Chinese (Traditional)

Industries

Information Technology & Services

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SmartAction Features

  • Arrow Icon Virtual Personal Assistant (VPA)
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon API
  • Arrow Icon Data Import/Export
  • Arrow Icon Predictive Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Language
  • Arrow Icon For Sales Teams/Organizations
  • Arrow Icon Collaboration Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Chatbot
  • Arrow Icon For eCommerce
  • Arrow Icon Speech Recognition
  • Arrow Icon Performance Metrics

SmartAction Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

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SmartAction FAQs

SmartAction is an advanced artificial intelligence software that redefines customer service automation. Designed to handle complex interactions across voice, chat, text, and messaging channels, it enables businesses to provide a seamless customer experience by automating common support requests with an AI-powered virtual assistant. SmartAction employs natural language processing to understand customer queries accurately, allowing it to handle a wide range of tasks such as FAQs, billing inquiries, appointment scheduling, and more. This solution is especially advantageous for businesses looking to reduce operational costs and increase efficiency, as it helps manage high volumes of customer interactions without compromising on quality. With customizable workflows, SmartAction can be tailored to fit specific industry requirements, serving sectors like healthcare, retail, and finance effectively. Detailed analytics and real-time monitoring further empower businesses to track performance, measure customer satisfaction, and continually optimize service processes, ensuring exceptional, cost-effective support.

  • No, SmartAction does not offer a free version.

  • Yes, SmartAction offers a free trial.

  • No, Credit Card details are not required for the SmartAction trial.

  • No, SmartAction does not offer an API.

  • SmartAction offers support with the following options:
    • Email , Phone , Chat

  • SmartAction offers training with the following options:
    • Documentation

  • SmartAction supports the following languages:
    • Afrikaans , Amharic , Assamese , Azerbaijani , Belarusian , Bengali , Bosnian , Bulgarian , Catalan , Czech , Welsh , Danish , German , Greek , English , Esperanto , Estonian , Basque , Persian , Finnish , French , Scottish Gaelic , Irish , Galician , Gujarati , Hindi , Croatian , Hungarian , Armenian , Indonesian , Italian , Javanese , Japanese , Kannada , Georgian , Kazakh , Korean , Kurdish , Latin , Latvian , Lithuanian , Malayalam , Marathi , Macedonian , Malagasy , Mongolian , Malay , Burmese , Nepali , Dutch , Norwegian , Polish , Portuguese , Romanian , Russian , Sanskrit , Sinhala , Slovak , Slovenian , Sindhi , Somali , Spanish , Albanian , Serbian , Sundanese , Swahili , Swedish , Tamil , Telugu , Thai , Turkish , Uighur , Ukrainian , Urdu , Uzbek , Vietnamese , Yiddish , Chinese (Simplified) , Chinese (Traditional)

  • Following are the typical users of the SmartAction:
    • Self-Employed , Small-Business , Midsize-Business

  • SmartAction supports the following deployment:
    • Cloud Hosted

  • SmartAction supports the following devices and operating systems:
    • Web-Based