Oracle Communication Cloud Service Overview

Oracle Communication Cloud Service is an advanced Customer Communications Management (CCM) platform that helps businesses automate, personalize, and manage customer interactions across various communication channels. This software allows organizations to deliver consistent and personalized messages to customers through email, SMS, print, and digital channels, enhancing customer engagement and satisfaction. With powerful data integration capabilities, Oracle’s platform enables businesses to utilize customer data to tailor communications, ensuring relevance and timeliness. The cloud-based nature of Oracle Communication Cloud Service means it can scale with your business and adapt to evolving customer communication needs. It also includes comprehensive analytics and reporting features that provide insights into communication effectiveness, allowing businesses to continually optimize their messaging strategies. Whether you're in banking, utilities, insurance, or retail, Oracle’s solution ensures that you can engage customers across multiple touchpoints with messages that are consistent, compliant, and aligned with your brand.

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Contact Details

  • Vendor Name Oracle
  • Founded 1977
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Advertising & Marketing, Financial Services, Information Technology & Services

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Oracle Communication Cloud Service Features

  • Arrow Icon Template Management
  • Arrow Icon Workflow Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Content Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon On-Demand Communications
  • Arrow Icon Personalization
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Interactive Content
  • Arrow Icon Video Support
  • Arrow Icon Customer Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Batch Communications
  • Arrow Icon Customer History
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Feedback Management

Oracle Communication Cloud Service Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

Oracle Communication Cloud Service FAQs

Oracle Communication Cloud Service is an advanced Customer Communications Management (CCM) platform that helps businesses automate, personalize, and manage customer interactions across various communication channels. This software allows organizations to deliver consistent and personalized messages to customers through email, SMS, print, and digital channels, enhancing customer engagement and satisfaction. With powerful data integration capabilities, Oracle’s platform enables businesses to utilize customer data to tailor communications, ensuring relevance and timeliness. The cloud-based nature of Oracle Communication Cloud Service means it can scale with your business and adapt to evolving customer communication needs. It also includes comprehensive analytics and reporting features that provide insights into communication effectiveness, allowing businesses to continually optimize their messaging strategies. Whether you're in banking, utilities, insurance, or retail, Oracle’s solution ensures that you can engage customers across multiple touchpoints with messages that are consistent, compliant, and aligned with your brand.

  • No, Oracle Communication Cloud Service does not offer a free version.

  • Yes, Oracle Communication Cloud Service offers a free trial.

  • No, Credit Card details are not required for the Oracle Communication Cloud Service trial.

  • No, Oracle Communication Cloud Service does not offer an API.

  • Oracle Communication Cloud Service offers support with the following options:
    • Email , Phone , Knowledge Base

  • Oracle Communication Cloud Service supports the following languages:
    • English

  • Following are the typical users of the Oracle Communication Cloud Service:
    • Self-Employed , Small-Business , Midsize-Business

  • Oracle Communication Cloud Service supports the following deployment:
    • Cloud Hosted

  • Oracle Communication Cloud Service supports the following devices and operating systems:
    • Web-Based