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Powerful helpdesk, project management, & PSA software in a single app.

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OneDesk Overview

OneDesk is a versatile and comprehensive software that combines project management and helpdesk support into one unified platform. This integration is its key feature, allowing businesses to seamlessly manage customer support tickets and track project progress simultaneously. OneDesk's multifaceted approach ensures that customer feedback directly informs product development. It offers robust ticketing and task management systems equipped with automation features to streamline workflows and enhance efficiency. The software also includes a customer-facing portal where clients can submit tickets and track their status, fostering transparency and engagement. Additionally, OneDesk's analytics and reporting tools provide valuable insights into team performance and customer satisfaction. User-friendly and adaptable, OneDesk is ideal for businesses seeking to synchronize their project management and customer support efforts efficiently.

OneDesk screenshot & Video

Contact Details

  • OneDesk
  • 2009
  • Canada
  • 11-50

Support

  • Email
  • Chat
  • Knowledge Base

Training

  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Mac

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Chinese, Danish, Dutch, English, French, Greek, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish

Industries

Hospital & Health Care, Marketing & Advertising, Non-profit Organization Management

OneDesk Features

  • Milestone Tracking
  • Testing/QA Management
  • Time & Expense Tracking
  • Projections
  • Alerts/Notifications
  • Calendar Management
  • Project Planning
  • Project Scheduling
  • Issue Management
  • Billing & Invoicing
  • Gantt/Timeline View
  • Client Portal
  • Kanban Board
  • Collaboration Tools
  • File Sharing
  • Prioritization
  • Risk Management
  • Traditional Methodologies
  • Task Management
  • Status Tracking
  • Resource Management
  • Budget Management
  • Task Progress Tracking
  • Commenting/Notes
  • Document Management
  • Portfolio Management
  • Agile Methodologies
  • Activity Dashboard
  • Idea Management
  • Project Tracking
  • Multiple Projects
  • Real Time Updates
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

OneDesk Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment
Pricing Page  

Plans & Packages

Standard

$11.99 Per Month

OneDesk FAQ's

  • No, OneDesk does not offer a free version.

  • Yes, OneDesk offers a free trial.

  • No, Credit Card details are not required for the OneDesk trial.

  • OneDesk offers the following pricing plans & packages:

    Starting Plan:

    $11.99 Per Month

  • OneDesk supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, OneDesk offers an API.

  • OneDesk offers support with the following options:
    • Email , Chat , Knowledge Base

  • OneDesk offers training with the following options:
    • Webinar , Documentation

  • OneDesk supports the following languages:
    • Chinese (Simplified) , Danish , Dutch , English , French , Greek , Italian , Norwegian (Bokmal) , Portuguese , Portuguese , Portuguese , Russian , Spanish , Swedish

  • Following are the typical users of the OneDesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • OneDesk supports the following deployment:
    • Cloud Hosted

  • OneDesk supports the following devices and operating systems:
    • Web-Based , iPhone , Android