KB Support is a comprehensive ticketing software that helps businesses provide exceptional customer service and support by streamlining ticket management. This platform allows companies to track customer issues, assign tickets to the appropriate support agents, and monitor the progress of each case in real-time. KB Support offers a central repository for managing all customer interactions, ensuring that no ticket is overlooked and every customer receives timely assistance. The software includes features such as automated ticket routing, priority settings, and customizable workflows, which enable businesses to efficiently manage high volumes of support requests. KB Support also integrates with knowledge base systems, allowing customers to access self-service resources and resolve simple issues without submitting a ticket. For businesses, the platform provides reporting and analytics tools to monitor ticket resolution times, customer satisfaction, and agent performance, helping to identify areas for improvement and enhance the overall customer support experience.
KB Support
United States
Proprietary
Customer Data Management
