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Hammer Cloud Platform Verified Profile

Self-service, SaaS-based test automation platform

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Hammer Cloud Platform Overview

Hammer Cloud Platform is a comprehensive contact center quality assurance (QA) software that helps businesses optimize customer service operations by monitoring, evaluating, and improving agent performance. The platform provides real-time monitoring of customer interactions across multiple channels, including phone, chat, email, and social media. Hammer Cloud uses AI-powered speech and text analytics to assess conversations, automatically flagging issues such as compliance violations, poor service, or missed opportunities. This allows contact center managers to identify problem areas and take corrective action swiftly. The software also supports custom scoring criteria, enabling businesses to tailor evaluations to meet specific quality standards. Additionally, Hammer Cloud Platform offers detailed reporting and insights into agent performance, customer sentiment, and call trends, helping businesses make data-driven decisions to enhance service quality. With its seamless integration into existing CRM and contact center systems, Hammer Cloud ensures that quality assurance efforts are aligned with customer satisfaction goals, ultimately improving operational efficiency and customer experience.

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Contact Details

  • Vendor Name InfoVista
  • Founded 1996
  • Location France
  • Employees 501-1000

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Automotive, Computer Software, Food & Beverages, Food Production, Real Estate

Hammer Cloud Platform Features

  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Tagging
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon File Transfer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Recording
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Scheduled Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Transcription
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Center Management
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Quality Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Activity Dashboard
  • Arrow Icon KPI Monitoring
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Customer Surveys
  • Arrow Icon Feedback Management
  • Arrow Icon Agent Interface
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon UI Testing
  • Arrow Icon Testing Management
  • Arrow Icon Mobile Testing
  • Arrow Icon Load Testing
  • Arrow Icon Web Testing
  • Arrow Icon Performance Management
  • Arrow Icon Data Visualization
  • Arrow Icon API
  • Arrow Icon Software Testing Management
  • Arrow Icon Continuous Integration
  • Arrow Icon Load Scenarios
  • Arrow Icon Testing Scripts

Hammer Cloud Platform Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Hammer Cloud Platform FAQs

Hammer Cloud Platform is a comprehensive contact center quality assurance (QA) software that helps businesses optimize customer service operations by monitoring, evaluating, and improving agent performance. The platform provides real-time monitoring of customer interactions across multiple channels, including phone, chat, email, and social media. Hammer Cloud uses AI-powered speech and text analytics to assess conversations, automatically flagging issues such as compliance violations, poor service, or missed opportunities. This allows contact center managers to identify problem areas and take corrective action swiftly. The software also supports custom scoring criteria, enabling businesses to tailor evaluations to meet specific quality standards. Additionally, Hammer Cloud Platform offers detailed reporting and insights into agent performance, customer sentiment, and call trends, helping businesses make data-driven decisions to enhance service quality. With its seamless integration into existing CRM and contact center systems, Hammer Cloud ensures that quality assurance efforts are aligned with customer satisfaction goals, ultimately improving operational efficiency and customer experience.

  • No, Hammer Cloud Platform does not offer a free version.

  • Yes, Hammer Cloud Platform offers a free trial.

  • No, Credit Card details are not required for the Hammer Cloud Platform trial.

  • No, Hammer Cloud Platform does not offer an API.

  • Hammer Cloud Platform offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • Hammer Cloud Platform offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Hammer Cloud Platform supports the following languages:
    • English

  • Following are the typical users of the Hammer Cloud Platform:
    • Self-Employed , Small-Business , Midsize-Business

  • Hammer Cloud Platform supports the following deployment:
    • Cloud Hosted , On-Premise

  • Hammer Cloud Platform supports the following devices and operating systems:
    • Web-Based , Windows , Linux