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Guest Service Overview

Guest Service is a customer experience software designed to help businesses enhance their customer service operations by providing real-time insights into customer satisfaction. It offers tools for collecting feedback, tracking service quality, and managing customer interactions. Guest Service allows users to monitor key performance indicators (KPIs) like response time, resolution rates, and customer satisfaction scores. The platform’s reporting and analytics features help businesses identify areas for improvement and ensure that customers receive top-tier service. It is especially useful for businesses in hospitality, retail, and service industries, where personalized attention and positive customer experiences are critical to success.

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Guest Service Screenshot & Video

Contact Details

  • Vendor Name Guest Service
  • Founded
  • Location United Kingdom

Support

  • Email Email
  • Phone Phone
  • FAQs/Forum FAQs/Forum

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Consumer Services

Guest Service Features

  • Arrow Icon Template Management
  • Arrow Icon Workflow Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Content Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon On-Demand Communications
  • Arrow Icon Personalization
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Interactive Content
  • Arrow Icon Video Support
  • Arrow Icon Customer Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Batch Communications
  • Arrow Icon Customer History
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Feedback Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Rate Management
  • Arrow Icon GDS/OTA Integration
  • Arrow Icon Maintenance Management
  • Arrow Icon Built-in Accounting
  • Arrow Icon Marketing Automation
  • Arrow Icon Point of Sale (POS)
  • Arrow Icon Multi-Property
  • Arrow Icon Guest Experience Management
  • Arrow Icon Online Booking
  • Arrow Icon Inventory Management
  • Arrow Icon Employee Management
  • Arrow Icon CRM
  • Arrow Icon Reporting/Analytics

Guest Service Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA

Guest Service FAQs

Guest Service is a customer experience software designed to help businesses enhance their customer service operations by providing real-time insights into customer satisfaction. It offers tools for collecting feedback, tracking service quality, and managing customer interactions. Guest Service allows users to monitor key performance indicators (KPIs) like response time, resolution rates, and customer satisfaction scores. The platform’s reporting and analytics features help businesses identify areas for improvement and ensure that customers receive top-tier service. It is especially useful for businesses in hospitality, retail, and service industries, where personalized attention and positive customer experiences are critical to success.

  • Yes, Guest Service offers a free version.

  • Yes, Guest Service offers a free trial.

  • No, Credit Card details are not required for the Guest Service trial.

  • No, Guest Service does not offer an API.

  • Guest Service offers support with the following options:
    • Email , Phone , FAQs/Forum

  • Guest Service offers training with the following options:
    • Documentation

  • Guest Service supports the following languages:
    • English

  • Following are the typical users of the Guest Service:
    • Self-Employed , Small-Business , Midsize-Business

  • Guest Service supports the following deployment:
    • Cloud Hosted

  • Guest Service supports the following devices and operating systems:
    • Web-Based