Deflect.ai is an innovative interactive voice response (IVR) software solution powered by artificial intelligence to enhance customer experience and streamline communication in contact centers. Designed to intelligently interact with callers, Deflect.ai uses AI and machine learning to understand and respond to customer inquiries, providing fast, accurate, and context-aware responses. It offers businesses the flexibility to customize the voice interface, allowing for personalized greetings, dynamic call routing, and automated handling of common queries such as billing inquiries, technical support, and appointment scheduling. With natural language processing (NLP), Deflect.ai can understand complex customer requests and provide relevant information or connect them to the appropriate human agent when necessary. The software is designed to reduce wait times, improve call resolution rates, and increase overall customer satisfaction. Additionally, Deflect.ai integrates with CRM and other business systems to further enhance its capabilities. By automating routine tasks and optimizing call flows, Deflect.ai helps businesses save time and reduce operational costs.
Kore.ai
2013
United States
Proprietary
Call Center Management