Sharpen vs RingCentral Contact Center – Find the Best Fit for You

Trying to decide between Sharpen and RingCentral Contact Center? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Sharpen and RingCentral Contact Center

Product
Review & Ratings

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Description

Sharpen is a versatile IVR (Interactive Voice Response) software designed to enhance customer service by automating call routing and interactions. The platform provides tools for creating customized call flows, allowing businesses to route calls to the appropriate departments or agents based on customer inputs. Sharpen's IVR system integrates with CRM platforms, enabling businesses to access calle... Read more about Sharpen

RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center

Free Trial

NA

14 Days

Starting Price

$139 Per Feature

$9.99 Per Month

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, Web-Based, iPhone, Android, Windows, Mac, Linux
Pricing Model Per Feature Per User
Support 24x7 Support, Email, Phone, Knowledge Base, FAQs/Forum 24x7 Support, Email, Phone, Chat, Knowledge Base
Target Company Size
Self-Employed, Small-Business, Midsize-Business,
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About Sharpen vs RingCentral Contact Center

In comparing Sharpen and RingCentral Contact Center, both platforms offer robust solutions for enhancing customer service operations. Sharpen stands out with its user-friendly interface and focus on agent empowerment, providing tools that enhance productivity and engagement. RingCentral, on the other hand, excels with its comprehensive integration capabilities and scalability, making it ideal for larger enterprises. Ultimately, the choice between the two depends on specific business needs, such as the desired level of customization, scalability, and integration requirements.