Lookback vs UserTesting – Find the Best Fit for You

Trying to decide between Lookback and UserTesting? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Lookback and UserTesting

Product
Review & Ratings

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Description

Lookback is a powerful UX software designed to enhance user research and product testing by enabling teams to conduct live interviews and usability tests with real users. This platform streamlines the process of gathering feedback, allowing designers and product managers to observe user interactions in realtime. With Lookback, teams can record sessions, capturing audio, video, and screen activity,... Read more about Lookback

UserTesting is a leading user experience research platform that allows organizations to gather valuable feedback on their products and services. This software enables businesses to conduct usability testing and engage with real users to understand their experiences and challenges. UserTesting provides tools for designing custom tests and surveys, facilitating the collection of qualitative and quan... Read more about UserTesting

Free Trial

Available

Available

Starting Price

$17 Per Month

$250 Per User

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Web-Based,
Pricing Model Flat Rate Per User
Support Email, Phone, Knowledge Base, FAQs/Forum Email, Phone, Chat, Knowledge Base, FAQs/Forum
Target Company Size
Self-Employed, Small-Business, Midsize-Business,
Self-Employed, Small-Business, Midsize-Business,

FAQs About Lookback vs UserTesting

In comparing Lookback and UserTesting, both platforms offer valuable user research tools, but they cater to slightly different needs. Lookback excels in providing a collaborative environment for real-time user feedback and team involvement, making it ideal for iterative design processes. UserTesting, on the other hand, offers a broader panel of participants and robust analytics, which is beneficial for comprehensive market insights. Ultimately, the choice between the two depends on whether your focus is on collaborative design refinement or extensive user experience analysis.