1. Zendesk Support - Cloud-based Help Desk & Customer Support Platform
About Zendesk Support : Zendesk is one help desk software which has been adopted by diverse industries across Retail, Education, E-commerce, IT Companies as well as Enterprises. The secure usage mechanism for both agents & end customers makes it most adaptable. The ability to convert complex tasks into easy automation enhances productivity, and it's one view option across all channels of interaction makes it stand out. The software has over 500 existing Apps and integrations available for companies to choose from.
Zendesk Support Help Desk Features : Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management
“Zendesk is an easy-to-use platform for our team to use in supporting our customers. The screens and workflow are simple, easy-to-navigate and reduce the friction in the tools interaction, thereby allowing our team to focus on delivering a great support experience to customers.” - Greg B.
Zendesk
United States
1001 - 5000
2007
Not provided by vendor
Yes
4.4 
2300+ Reviews
4.2 
1800+ Reviews
2. Salesforce Service Cloud - Customer service & support software
About Salesforce Service Cloud : Salesforce Service Cloud is a highly advanced technology help desk software which can automate everything for business efficiency. Features like ready-to-use templates and Macros enhance agent productivity, whereas auto-routing based on skill competency mapping can enable faster & accurate resolutions to customers. With AI integrated insights & presumptions, work towards smarter business goals and collaborate with the best CTI systems to adapt world-class telephony within your organization.
Salesforce Service Cloud Help Desk Features : Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management
“SalesForce is a great tool that will help small to big companies in driving revenue, and helping each company drive results and performance to each client in their business development, recruiting and lead generation efforts in just a short span of time.” - Romy A.
Salesforce
United States
10,001+
1999
$25.00/month/user
Yes
4.4
450+ Reviews
4.1
1400+ Reviews
3. Freshdesk - Online Customer Support Software & Helpdesk Solution
About Freshdesk : Freshdesk is one software that can be genuinely used to delight customers as well as make life easy for the end-users. Its capability of providing Omnichannel support through a single tool enhances employee productivity. Its Robotic Process Automation feature can convert mundane tasks into system driven tasks, thus lessening human intervention. In contrast, the Self-Service options build empowerment in customers by the usage of support bots. Overall Freshdesk is an accurate Gen-next software and hence has been rated the best by the Industry Experts.
Freshdesk Help Desk Features : Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management
“Freshdesk is one of the greatest ticket management software. It has a marketplace with add-ins that can expand its features and possibilities and is easy to use. We deployed Freshdesk looking to upgrade how we managed our customers. They are now improving with AI features.” - Juan Pablo
Freshworks
United States
1001 - 5000
2010
$19.00/month/user
Yes
4.5
2100+ Reviews
4.4
2200+ Reviews
4. Zoho Desk - Industry’s first context-aware Helpdesk Software
About Zoho Desk : Zoho Desk brings together the magic of Artificial Intelligence within a marketplace of customer experience solutions enabling high-end Process Management tools. This tool brings something for all users, be it your customers, agents or the business managers. Agents can organize, contextualize, collaborate and respond more efficiently. Managers can monitor, analyze, Automate and use native integrations to extend excellent customer experience. And for your customers, they have built-in easy to use Self-Service options as well as faster connectivity via all mediums of communication.
Zoho Desk Help Desk Features : Alerts / Escalation, Customizable Branding, Email Integration, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management
“We manage thousands of customer conversations on a daily day basis, across channels. With Zoho Desk, we can do this from a single place. Using self-service, our customers can look up FAQs and find answers instantly. This ensures that my team is more productive, and that we are able to go to the next level and achieve satisfaction and customer delight.” - Shoaib Qureshi
Zoho Corporation
India
5001 - 10000
1996
$12.00/month/user
Yes
4.5
1600+ Reviews
4.3
2000+ Reviews
5. ServiceDesk Plus - IT help desk software
About ServiceDesk Plus : The ManageEngine ServiceDesk Plus is a revolutionary Help Desk Software that has received accolades from the world's top brands. It ensures all your IT related problems are taken care of with utmost ease and that too with zero downtime. The software can easily integrate with any of your existing IT Apps or software; it has efficiencies of running Smart Automations. It can be deployed in any Cloud format as well. Hence there is no need to purchase a new server to implement it.
ServiceDesk Plus Help Desk Features : Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management
“We never knew the importance of IT help desk ticketing software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us.” - Serkan S.
ManageEngine
India
1001 - 5000
1996
$120.00/year/user
Yes
4.3
130+ Reviews
4.2
150+ Reviews
6. HubSpot Service Hub - Help Desk & Ticketing Software
About HubSpot Service Hub : HubSpot Service Hub is a software that enables you to track, log, prioritize, organize all your customers' queries and bucketize them, enabling faster resolutions. Their service delivery motto is to turn customers into promoters. The feature of converting frequently asked customer questions into a robust Knowledge Base is a pioneer by itself which no other software offers. HubSpot's Conversational Chat Bots feature and advanced Reporting mechanism also get it through the cutting edge.
HubSpot Service Hub Help Desk Features : Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Automated Routing, Document Storage, Knowledge Base Management, Ticket Management
“It took us some time to get used to the new way of working but after that period, Service Hub has prove to be another Key Pilar of our daily operations. Together with the rest of HubSpot modules ( CRM, Marketing, Website...) is a great addition to a better way of working with our clients.” - Jon U.
Hubspot
United States
1001 - 5000
2006
$50.00/month/user
Yes
4.4
100+ Reviews
4.3
250+ Reviews
7. Wix Answers - The only unified customer support solution
About Wix Answers: Wix Answers is the only customer support software that offers a single solution for all communication channels and operational tools. Organizations can be truly efficient with a built-in knowledge management, real-time automation engine and a single tab for agents to help customers, on any channel. No special code-skill is needed or third party dependencies, so any size company can get up and running quickly and scale effortlessly.
Wix Answers Help Desk Features : Alerts / Escalation, Assignment Management, Automated Routing, Call Center Management, Canned Responses, Case Management, Cataloging/Categorization, Collaboration Tools, Complaint Management, Content Management, Customer Complaint Tracking, Customer Segmentation, Customer Service Analytics, Customer Support, Customizable Branding
“By switching to Answers, we've cut our response time to under 30 seconds by automating time-sensitive processes. We eliminated the need for multiple vendors—everything is now in one place and easy to use.” - Yakir Lasry
Wix
Israel
51 - 200
2018
$24.00/month/user
Yes
4.6
20+ Reviews
4.2
90+ Reviews
8. LiveAgent - Help Desk Software
About LiveAgent: Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 30k customers. LiveAgent is a fully-featured cloud live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal.
LiveAgent Help Desk Features : Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management
LiveAgent
Slovakia
11 - 50
2004
$15.00/month/user
Yes
4.7
800+ Reviews
4.5
1200+ Reviews
9. Track-It! - Help Desk and Endpoint Management made easy
About Track-It!: Simplify your help desk and endpoint management. Track-It! is the best IT help desk software and ticketing system for IT teams, delivering a powerful suite of integrated modules for IT help desk, IT asset management, knowledge management, change management, purchase management and endpoint management – all at an affordable price.
Track-It! Help Desk Features : Alerts / Escalation, Customizable Branding, Email Integration, Service Level Agreement (SLA) Management, Automated Routing, IT Asset Management, Knowledge Base Management, Self Service Portal, Ticket Management
BMC Software
United States
5001 - 10000
1998
$1295.00 one-time
Yes
4.1
70+ Reviews
3.6
80+ Reviews
10. ProProfs Help Desk- Cloud-Based Help Desk Ticketing System
About ProProfs Help Desk: The ProProfs help desk is a modern ticketing software that lets users merge all their customer-facing email accounts into a single unified platform. This robust tool empowers agents to assign, label, track, and resolve support queries and issues in real-time. Smart and in-depth reports improve decision making and allow managers to monitor individual as well as team performance. To enhance customer support operations, this tool comes with two great internal integrations- the Live Chat and Knowledge Base.
ProProfs Help Desk Customer Service Features: Alerts / Escalation, Automated Routing, Customizable Branding, Email Integration, Interaction Tracking, Knowledge Base Management, Multi-Channel Communication, Real-time Chat, Self Service Portal, Service Level Agreement (SLA) Management, Ticket Management
“Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.” - Carol Tiffany
ProProfs
United States
201 - 500
2010
$15.00/month/user
Yes, get a free trial
5.0
5 Reviews
4.7
10+ Reviews
11. Aisera - World’s first AI-Driven Service Desk
About Aisera: Aisera is the first of its kind to provide a proactive, personalized, and predictive AI Customer Service solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to users thereby improving CSAT and NPS.
Aisera Help Desk Features: Customizable Branding, Email Integration, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, Knowledge Base Management, Self Service Portal, Ticket Management
Aisera
United States
11 - 100
2017
Not provided by vendor
Yes
0
0 Reviews
0
0 Reviews
12. OneDesk - Help Desk and Project Management in One App
About OneDesk: OneDesk is a combination of HelpDesk and Project Management in one application. With OneDesk you can support your customers and manage projects without the need to purchase, learn, integrate and switch between multiple applications. OneDesk is also highly customizable, enabling users to configure their accounts to best serve their needs. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
OneDesk Help Desk Features: Alerts / Escalation, Automated Routing, Customizable Branding, Document Storage, Email Integration, Interaction Tracking, Knowledge Base Management, Multi-Channel Communication, Real-time Chat, Self Service Portal, Service Level Agreement (SLA) Management, Ticket Management
OneDesk Software Inc
Canada
11 - 20
2011
$30.00/month
Yes
4.0
02 Reviews
4.5
02 Reviews
13. Jira Service Desk - Simple service desk built on Jira
About Jira Service Desk : Jira Service Desk is an intelligently thought through IT helpdesk software which can help in all your IT related issues from expediting Service Requests to Incident tracking and from Change Management to Problem Management. The Integrated knowledge base also comes with an advance self-service feature which employees can leverage for faster searches. Bake in robust SLAs and track timelines efficiently. It also has a built-in feature for extracting CSat feedback from customers.
Jira Service Desk Help Desk Features : Customizable Branding, Email Integration, Interaction Tracking, Real-time Chat, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management
“In a crowded space for helpdesk apps, Jira Service Desk stood out because of the company that backs it up, its family of related apps and, the current integrations with existing third-party apps out there. Jira SD is well worth trying out.” - Josemaria G.
Atlassian
United States
1001 - 5000
2002
$10.00/month
Yes
4.3
130+ Reviews
4.2
150+ Reviews
14. UseResponse - All-in-one Customer Support Suite
About UseResponse : UseResponse is customer support and service software that helps to organize efficient customer support and communications. It combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. This enables users to perform better, deliver fast and effective customer service, and increase customer satisfaction.
UseResponse Help Desk Features : Customizable Branding, Email Integration, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, Knowledge Base Management, Self Service Portal, Ticket Management
“We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks!” - Jens Havelberg
UseResponse Inc.
Belarus
11 - 50
2012
$49.00/month
Yes
4.7
25+ Reviews
4.7
15+ Reviews
15. Mojo Helpdesk - Centralize, assign, and track helpdesk requests with Mojo
About Mojo Helpdesk : Mojo Helpdesk brings to you a Digital Customer Service Platform, which is recognized by top brands, where the customer is attended, engaged and his queries are resolved all in one thread. Powerful automation enables In-App messaging experience for customers. Integrate their AI-powered Answer Bot to respond to your customers with lesser turnaround time and accurate resolutions. Create your Customized BOTs for enhancing the customer experience. Simplified Ticketing desk wherein threads of conversations get populated for better agent understanding and resolution.
Mojo Helpdesk Features : Alerts / Escalation, Customizable Branding, Email Integration, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management
“It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance. A stable and reliable helpdesk ticketing system.” - Jeremy P.
Metadot
United States
11 - 50
2006
$29.00/month/user
Yes
4.5
60+ Reviews
4.1
5 Reviews
16. Vision Helpdesk - Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
About Vision Helpdesk : Vision Helpdesk provides multi-faceted solutions for customer support – Helpdesk software for your employees, Service Desk capability for managing IT solutions and Satellite Help Desk to control other companies and portfolios under your umbrella. Channelize all your customer interactions from the Web portal, Email, Social media, Chat, etc. in one unified platform. Manage complex tasks like Asset Management, Incident records, Knowledge Management & Problem management, etc. with ease through their Service Desk capabilities.
Vision Helpdesk Features : Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management
“It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!!” - Albert L.
Vision Helpdesk
India
11 - 50
2007
$8.00/month/user
Yes
4.6
28 Reviews
4.7
50+ Reviews
17. HelpDesk - Ticketing software for effortless customer support
About HelpDesk : HelpDesk is a trusted service desk provider which ensures robust and cost-effective solutions are provided for optimizing business. From collaborating the email management tool to correcting routing of tickets and from accurately tracking your tickets to maximizing data security; Help Desk does it all. That too, with am the unmatchable price point. They also have a 14-day trial period wherein you can check their services before integrating. Known & trusted by the who's who of the industry.
HelpDesk Features : Alerts / Escalation, Customizable Branding, Email Integration, Multi-Channel Communication, Automated Routing, Ticket Management
HelpDesk
United States
11 - 50
1995
$4.00/month/user
Yes
4.5
6 Reviews
4.3
3 Reviews
| Help Desk Features | ServiceDesk Plus |
Freshdesk |
Zendesk Support |
HubSpot Service Hub |
Zoho Desk |
Jira Service Desk |
UseResponse |
Salesforce Service Cloud |
Mojo Helpdesk |
Vision Helpdesk |
|---|---|---|---|---|---|---|---|---|---|---|
| Price | $120.00/ year/user | $19.00/ month/user | Not provided by vendor | $50.00/ month/user | $12.00/ month/user | $10.00/ month | $49.00/ month | $25.00/ month/user | $29.00/ month/user | $8.00/ month/user |
| Alerts / Escalation | ||||||||||
| Customizable Branding | ||||||||||
| Email Integration | ||||||||||
| Interaction Tracking | ||||||||||
| Multi-Channel Communication | ||||||||||
| Real-time Chat | ||||||||||
| SLA Management | ||||||||||
| Automated Routing | ||||||||||
| Document Storage | ||||||||||
| IT Asset Management | ||||||||||
| Knowledge Base Management | ||||||||||
| Network Monitoring | ||||||||||
| Self Service Portal | ||||||||||
| Ticket Management |
