Best Customer Satisfaction Software

Customer satisfaction software are online solutions that help businesses to make healthy relationships with their customers. It also assists businesses in targeting audiences that will buy from them and continue to buy from them. For that to happen, it is necessary to initially satisfy customers' needs with the right product, ensuring their return for more. The tool allows employees to discuss new ideas collaboratively so that companies can provide customers with quality-based products. What's more, the solutions offer a robust survey tool to know customers' likes and dislikes. It enables companies to know customers' behavior and attitudes toward business products and services. The solutions can also pinpoint the types of customers businesses are targeting and the audience they require. Eventually, it becomes easier for them to know what they're doing wrong and what needs to be optimized. Our talented research team has analyzed the solutions based on various criteria and hand-picked the best customer satisfaction softwares. Let's have a look at the list.

458 Software

Top 10 Customer Satisfaction Software

Birdeye

Birdeye

Contact Vendor

Jotform

Jotform

$34 Per month

Nicereply

Nicereply

$59 Per month

SurveyMonkey

SurveyMonkey

$1550 Per month

SurveySparrow

SurveySparrow

Contact Vendor

Survicate

Survicate

$99 Per month

Typeform

Typeform

$25 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho Survey

Zoho Survey

$$25 Per month

List of Best Customer Satisfaction Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Trend Analysis

Survey/Poll Management

Data Visualization

Reporting/Analytics

Chat/Messaging

CRM

Feedback Management

Customer Segmentation

Customer Database

SMS Messaging

Visual Analytics

Email Management

Engagement Tracking

Multi-Channel Communication

Complaint Monitoring

Customer Experience Management

Sentiment Analysis

Performance Metrics

Social Media Integration

Customer Journey Mapping

NPS Survey

CES Survey

CSAT Survey

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

Haber Chat is a conversational marketing platform designed to help businesses engage customers in real-time via chatbots, live chat, and messaging apps. The software enables businesses to interact with potential customers as soon as they land on a website or app, providing instant responses to inquiries, offering personalized product recommendations, and nurturing leads through the sales funnel. H... Read more about Haber Chat

Free Trial

Available

Pricing Type

Contact Vendor

Location

Israel

PxidaCX is a cutting-edge customer experience software designed to help organizations enhance interactions with customers and improve overall satisfaction. The platform offers tools for gathering feedback, analyzing customer behavior, and managing relationships, enabling businesses to create tailored experiences that meet customer needs. PxidaCX provides features like survey creation, sentiment an... Read more about PxidaCX

Free Trial

Available

Pricing Type

$24 Per feautre

Location

United States

Insightify is a customer satisfaction software designed to help businesses collect and analyze feedback from customers. The platform allows businesses to create surveys, polls, and feedback forms to gauge customer sentiment and identify areas for improvement. Insightify offers tools for analyzing customer responses, tracking trends, and generating reports that provide actionable insights. The soft... Read more about Insightify

Free Trial

NA

Pricing Type

Contact Vendor

Location

Australia

SimpleFeedback is a user-friendly customer service software designed to help businesses collect and manage customer feedback efficiently. The platform allows companies to create customized surveys, feedback forms, and rating systems that can be distributed through various channels, including email, SMS, and websites. With SimpleFeedback, businesses can gather real-time insights into customer satis... Read more about SimpleFeedback

Free Trial

NA

Pricing Type

$9 Per feautre

Location

United States

Sharcx.suite is a Supply Chain Management Software designed to improve visibility and efficiency across the supply chain. The platform provides tools for order tracking, supplier management, and demand forecasting, ensuring smooth operations. Sharcx.suite’s analytics features offer insights into supply chain performance and inventory levels, helping businesses make data-driven decisions. Its int... Read more about Sharcx.suite

Free Trial

Available

Pricing Type

$950 Per month

Location

France

Nicigkeit is a customer satisfaction software solution designed to help businesses measure, track, and improve customer experience. The platform uses a variety of feedback collection tools, including surveys, polls, and ratings, to gather insights from customers on their interactions with a company’s products or services. Nicigkeit’s analytics engine processes this feedback to identify trends,... Read more about Nicigkeit

Free Trial

NA

Pricing Type

Contact Vendor

Location

Germany

StellarTech.ai is an advanced conversational AI platform designed to help businesses enhance customer interactions and automate communication processes through intelligent chatbots and virtual assistants. The platform leverages natural language processing (NLP) and machine learning to deliver personalized, human-like conversations across various communication channels, including websites, mobile a... Read more about StellarTech.ai

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

RetainSense is a customer satisfaction software platform designed to help businesses measure and improve customer experiences. By collecting and analyzing feedback across multiple channels, including surveys, social media, and direct customer interactions, RetainSense provides businesses with a comprehensive understanding of their customers' satisfaction levels. The software allows businesses to d... Read more about RetainSense

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

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Frequently Asked Questions

Customer Satisfaction Software helps businesses measure, analyze, and improve customer happiness levels through surveys, feedback tools, and data analytics.

It provides insights into customer needs, enhances service quality, reduces churn, and helps businesses build strong, lasting customer relationships.

Key features include customizable surveys, real-time feedback collection, analytics dashboards, sentiment analysis, and multi-channel survey distribution.

Look for user-friendly survey builders, powerful reporting, automation features, real-time alerts, and seamless integration with CRM and helpdesk tools.

It collects customer feedback, analyzes satisfaction trends, identifies problem areas, and helps businesses take action to improve customer experiences.

Choose a solution that fits your survey needs, offers multi-channel support, provides deep analytics, and integrates easily with your customer systems.

Deployment is critical—cloud-based versions offer better scalability and updates, while on-premise software gives greater control over sensitive data.

Check if the software supports increasing survey volumes, handles multiple user roles, offers advanced reporting, and integrates with growing tech stacks.

Compare survey customization options, automation capabilities, real-time reporting, analytics depth, multi-language support, and integration ease.

Yes, it supports feedback collection through email, SMS, websites, mobile apps, and social media to reach customers wherever they are.

Yes, Customer Satisfaction Software is available in both cloud-based and on-premise models, depending on flexibility, scalability, and security needs.

It integrates with CRM systems, helpdesk software, email marketing tools, analytics platforms, and customer engagement applications.

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