Best Customer Satisfaction Software

Customer satisfaction software are online solutions that help businesses to make healthy relationships with their customers. It also assists businesses in targeting audiences that will buy from them and continue to buy from them. For that to happen, it is necessary to initially satisfy customers' needs with the right product, ensuring their return for more. The tool allows employees to discuss new ideas collaboratively so that companies can provide customers with quality-based products. What's more, the solutions offer a robust survey tool to know customers' likes and dislikes. It enables companies to know customers' behavior and attitudes toward business products and services. The solutions can also pinpoint the types of customers businesses are targeting and the audience they require. Eventually, it becomes easier for them to know what they're doing wrong and what needs to be optimized. Our talented research team has analyzed the solutions based on various criteria and hand-picked the best customer satisfaction softwares. Let's have a look at the list.

Last Updated: July 10, 2025

458 Software

List of Best Customer Satisfaction Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Trend Analysis

Survey/Poll Management

Data Visualization

Reporting/Analytics

Chat/Messaging

CRM

Feedback Management

Customer Segmentation

Customer Database

SMS Messaging

Visual Analytics

Email Management

Engagement Tracking

Multi-Channel Communication

Complaint Monitoring

Customer Experience Management

Sentiment Analysis

Performance Metrics

Social Media Integration

Customer Journey Mapping

NPS Survey

CES Survey

CSAT Survey

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

Feedbackly

Reveal how customer emotions impact your business

Feedbackly is a versatile customer feedback tool designed to gather insights across multiple channels. It offers real-time analytics, enabling businesses to understand customer sentiments and trends effectively. Key features include customizable surveys, multi-channel feedback collection (like in-store, online, and via mobile), and an intuitive dashboard for data visualization. The tool also integ... Read more about Feedbackly

Free Trial

14 Days

Pricing Type

$249 Per month

Location

Finland

Charter Continuum is a cutting-edge customer satisfaction software solution designed to help organizations gauge and improve customer experiences. This platform enables businesses to collect, analyze, and act on customer feedback through various channels, including surveys, social media, and direct communication. With Charter Continuum, organizations can easily design and distribute surveys, allow... Read more about Charter Continuum

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

ReputationStacker is a versatile review management software that helps businesses gather, manage, and improve online reviews. With an automated feedback request system, ReputationStacker makes it easy to encourage satisfied customers to leave positive reviews while addressing any issues promptly. The software integrates with various review platforms, streamlining the process of building a strong o... Read more about ReputationStacker

Free Trial

Available

Pricing Type

$69 Per user

Location

United States

SightMill is an innovative survey software that enables organizations to gather valuable feedback from customers and employees. With its easy-to-use interface, users can create customized surveys quickly, choosing from various question types and design templates. SightMill supports multiple distribution channels, including email and social media, ensuring maximum reach and participation. The softw... Read more about SightMill

Free Trial

Available

Pricing Type

Contact Vendor

Location

United Kingdom

GetMoreReviews is an essential review management software designed to help businesses enhance their online reputation and boost customer engagement. With an easytouse platform, GetMoreReviews allows companies to collect, manage, and showcase customer feedback across various review sites. This powerful tool streamlines the process of soliciting reviews from satisfied customers, increasing the likel... Read more about GetMoreReviews

Free Trial

Available

Pricing Type

$99 Per month

Location

United States

Kiamo is a help desk software designed to streamline customer support processes and enhance service efficiency. With its user-friendly interface, Kiamo enables businesses to manage customer queries, track issues, and assign tasks to support agents seamlessly. The platform offers multi-channel support, including email, live chat, and phone, ensuring that customers can reach out in their preferred w... Read more about Kiamo

Free Trial

NA

Pricing Type

$39 Per one-time

Location

France

Noora is an innovative customer satisfaction software designed to help businesses gather valuable feedback and improve the overall customer experience. By enabling businesses to easily create and distribute surveys, Noora captures insights into customer satisfaction, preferences, and pain points. This data is then analyzed and presented in actionable reports, empowering businesses to make informed... Read more about Noora

Free Trial

Available

Pricing Type

$29.99 Per month

Location

Sweden

Sleekplan is a customer satisfaction software designed to help businesses collect, manage, and act on customer feedback to improve their products and services. The platform allows businesses to gather customer opinions through surveys, feedback forms, and Net Promoter Score (NPS) surveys, providing valuable insights into customer experiences and satisfaction levels. Sleekplan also includes feature... Read more about Sleekplan

Free Trial

Available

Pricing Type

$15 Per month

Location

NA

AMY AGENT is a sophisticated chatbot software designed to help organizations automate customer interactions and enhance service delivery through intelligent conversational agents. This platform provides tools for building, deploying, and managing chatbots across various channels, including websites, messaging apps, and social media. With features such as natural language processing, machine learni... Read more about AMY AGENT

Free Trial

NA

Pricing Type

Contact Vendor

Location

Japan

etrack1

etrack1 is your partner

etrack1 is an advanced customer service software designed to enhance the customer experience by providing efficient and responsive support across multiple channels. This platform allows businesses to manage customer inquiries, track service requests, and respond to complaints in a timely manner. With features like ticket management, automated workflows, and real-time chat support, etrack1 streamli... Read more about etrack1

Free Trial

NA

Pricing Type

$80 Per user

Location

Denmark

Wonderchat is an advanced chatbot software that helps businesses automate customer interactions, improve engagement, and provide 24/7 support. By leveraging artificial intelligence and natural language processing, Wonderchat enables businesses to deploy intelligent chatbots on websites, mobile apps, and social media platforms. The software allows businesses to design customized chatbots that can h... Read more about Wonderchat

Free Trial

NA

Pricing Type

Contact Vendor

Location

Singapore

eContact is a versatile survey software designed to help organizations gather feedback and insights from customers, employees, and stakeholders. With its user-friendly interface, eContact enables users to create customized surveys with various question types, including multiple-choice, rating scales, and open-ended questions. The platform provides powerful tools for distributing surveys through em... Read more about eContact

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

XEBO.ai is a customer satisfaction software designed to help businesses gather, analyze, and act on customer feedback effectively. Using AI-powered sentiment analysis, XEBO.ai can quickly identify trends and uncover insights from customer reviews, surveys, and support interactions. The platform aggregates data from multiple channels, providing businesses with a 360-degree view of customer satisfac... Read more about XEBO.ai

Free Trial

Available

Pricing Type

$25 Per year

Location

India

FCI Customer Communication Management is a robust software solution designed to enhance customer experience through streamlined communication processes. This platform provides tools for managing customer interactions across various channels, including email, SMS, and print, enabling organizations to deliver personalized and timely communication. With FCI, users can create customized templates for ... Read more about FCI Customer Communication Management

Free Trial

NA

Pricing Type

$25 Per year

Location

India

Feedbucket is an innovative collaboration software designed to enhance team communication, project management, and information sharing within organizations. The platform provides a centralized hub where teams can collaborate on tasks, share documents, and track project progress in real-time. Feedbucket includes features such as threaded conversations, file sharing, and task assignment, allowing te... Read more about Feedbucket

Free Trial

Available

Pricing Type

$39 Per month

Location

Sweden

Koemotion is an intelligent chatbot software that helps businesses automate customer interactions, streamline support, and boost engagement. Powered by advanced AI, Koemotion offers conversational bots capable of handling a wide range of customer queries across various communication channels, including websites, social media, and messaging apps. The platform is designed for ease of use, allowing u... Read more about Koemotion

Free Trial

NA

Pricing Type

Contact Vendor

Location

Japan

eTouchPoint is an innovative customer experience software designed to enhance interactions between businesses and their clients. This platform offers tools for collecting feedback, analyzing customer data, and creating personalized engagement strategies. With features like surveys, sentiment analysis, and real-time reporting, eTouchPoint empowers businesses to understand customer needs and prefere... Read more about eTouchPoint

Free Trial

NA

Pricing Type

$50000 Per one-time

Location

United States

Sibyl is a cutting-edge customer satisfaction software designed to help organizations measure and improve customer experience. With its user-friendly interface, Sibyl enables businesses to gather feedback through surveys, polls, and reviews, providing valuable insights into customer perceptions. The software offers robust analytics and reporting tools that help organizations identify trends, stren... Read more about Sibyl

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

WeBee is an innovative Customer Satisfaction Software designed to help businesses measure, analyze, and enhance their customer satisfaction levels effectively. By providing a comprehensive platform for collecting and managing customer feedback, WeBee enables organizations to understand their customers' needs, preferences, and pain points in real-time. The software offers various feedback collectio... Read more about WeBee

Free Trial

Available

Pricing Type

$500 Per user

Location

Turkey

CFN Insight is a comprehensive customer experience software designed to empower businesses to deliver exceptional service and foster lasting customer relationships. This robust platform offers a suite of tools that enable organizations to capture, analyze, and act on customer feedback in real-time, ensuring that every interaction meets high standards of satisfaction. CFN Insight’s intuitive inte... Read more about CFN Insight

Free Trial

Available

Pricing Type

$99 Per feautre

Location

United States

Plantt is a cutting-edge artificial intelligence software platform that leverages machine learning, data analytics, and automation to drive smarter decision-making for businesses. Designed to assist organizations in maximizing operational efficiency, Plantt offers solutions for predictive analytics, demand forecasting, and process optimization. By analyzing large volumes of data from various sourc... Read more about Plantt

Free Trial

Available

Pricing Type

$89 Per user

Location

Israel

WorkHub Tasks is a comprehensive help desk software designed to streamline customer support and enhance service delivery for businesses of all sizes. Ideal for IT support teams, customer service departments, and managed service providers, WorkHub Tasks offers a robust platform to manage and resolve customer inquiries efficiently. The software features an intuitive ticketing system that allows user... Read more about WorkHub Tasks

Free Trial

Available

Pricing Type

$1 Per user

Location

United States

YOOLOX is a comprehensive customer satisfaction software designed to help organizations understand and enhance their customer experience. This platform provides tools for gathering feedback through surveys, polls, and real-time customer interactions, enabling businesses to gain insights into customer sentiment and behavior. With features such as sentiment analysis, customizable feedback forms, and... Read more about YOOLOX

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

CustomerGlu is a customer engagement software designed to help businesses interact with their customers across multiple channels, including web, mobile, and social media. The platform provides a variety of tools for personalized communication, loyalty programs, and customer feedback collection. By leveraging data analytics, CustomerGlu enables businesses to create targeted campaigns that resonate ... Read more about CustomerGlu

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

GOOD MEAL is a customer satisfaction software solution designed to help businesses in the hospitality and food service industries collect feedback, monitor customer experiences, and improve service quality. The platform allows businesses to gather valuable insights from customers through surveys, ratings, and reviews, providing real-time data that can be used to enhance menu offerings, service del... Read more about GOOD MEAL

Free Trial

NA

Pricing Type

Contact Vendor

Location

France

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Frequently Asked Questions

Customer Satisfaction Software helps businesses measure, analyze, and improve customer happiness levels through surveys, feedback tools, and data analytics.

It provides insights into customer needs, enhances service quality, reduces churn, and helps businesses build strong, lasting customer relationships.

Key features include customizable surveys, real-time feedback collection, analytics dashboards, sentiment analysis, and multi-channel survey distribution.

Look for user-friendly survey builders, powerful reporting, automation features, real-time alerts, and seamless integration with CRM and helpdesk tools.

It collects customer feedback, analyzes satisfaction trends, identifies problem areas, and helps businesses take action to improve customer experiences.

Choose a solution that fits your survey needs, offers multi-channel support, provides deep analytics, and integrates easily with your customer systems.

Deployment is critical—cloud-based versions offer better scalability and updates, while on-premise software gives greater control over sensitive data.

Check if the software supports increasing survey volumes, handles multiple user roles, offers advanced reporting, and integrates with growing tech stacks.

Compare survey customization options, automation capabilities, real-time reporting, analytics depth, multi-language support, and integration ease.

Yes, it supports feedback collection through email, SMS, websites, mobile apps, and social media to reach customers wherever they are.

Yes, Customer Satisfaction Software is available in both cloud-based and on-premise models, depending on flexibility, scalability, and security needs.

It integrates with CRM systems, helpdesk software, email marketing tools, analytics platforms, and customer engagement applications.

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