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WonderDesk Overview

WonderDesk is an easy-to-use help desk software designed for small to mid-sized businesses. It provides a reliable platform for managing customer inquiries, support tickets, and troubleshooting processes. WonderDesk offers features like email integration, ticket tracking, and reporting, making it easier for support teams to stay organized and responsive. The software is customizable, allowing businesses to adapt the interface to their needs and workflows. WonderDesk helps improve customer support efficiency and ensures timely issue resolution, making it a valuable tool for companies seeking to enhance their service operations.

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Contact Details

  • Vendor Name Web Wonderland
  • Founded
  • Location United States

Support

  • Chat Chat

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Hospitality

WonderDesk Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

WonderDesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$499 Per User

WonderDesk FAQs

  • No, WonderDesk does not offer a free version.

  • Yes, WonderDesk offers a free trial.

  • No, Credit Card details are not required for the WonderDesk trial.

  • WonderDesk offers the following pricing plans & packages:

    Basic

    $499 Per User

  • WonderDesk supports the following payment frequencies:

    • One-Time Payment

  • No, WonderDesk does not offer an API.

  • WonderDesk offers support with the following options:
    • Chat

  • WonderDesk offers training with the following options:
    • Live Online , Webinar , Documentation

  • WonderDesk supports the following languages:
    • English

  • Following are the typical users of the WonderDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • WonderDesk supports the following deployment:
    • Cloud Hosted

  • WonderDesk supports the following devices and operating systems:
    • Web-Based