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Syteg SSP Overview

Syteg SSP is an advanced call center software solution designed to enhance customer service operations and improve agent productivity. This robust platform offers features such as automatic call distribution, interactive voice response, and real-time reporting, enabling call centers to efficiently manage incoming calls and optimize workflow. With Syteg SSP, agents can easily access customer information, track interactions, and resolve issues quickly, enhancing the overall customer experience. The software supports multi-channel communication, allowing businesses to engage with customers through phone, email, and chat. Additionally, Syteg SSP provides analytics and performance metrics, empowering managers to monitor agent performance and identify areas for improvement. This software is essential for call centers looking to elevate customer satisfaction, streamline operations, and drive business success.

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Syteg SSP Screenshot & Video

Contact Details

  • Vendor Name Syteg
  • Founded 2006
  • Location United States

Support

  • Chat Chat

Training

  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Information Services, Information Technology & Services, Outsourcing/Offshoring, Retail, Telecommunications

Syteg SSP Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Syteg SSP Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA

Syteg SSP FAQs

  • Yes, Syteg SSP offers a free version.

  • Yes, Syteg SSP offers a free trial.

  • No, Credit Card details are not required for the Syteg SSP trial.

  • No, Syteg SSP does not offer an API.

  • Syteg SSP offers support with the following options:
    • Chat

  • Syteg SSP offers training with the following options:
    • Live Online

  • Syteg SSP supports the following languages:
    • English

  • Following are the typical users of the Syteg SSP:
    • Self-Employed , Small-Business , Midsize-Business

  • Syteg SSP supports the following deployment:
    • Cloud Hosted

  • Syteg SSP supports the following devices and operating systems:
    • Web-Based