Naofix Overview

Naofix is a feature-rich help desk software designed to enhance customer support operations and improve response times. With its centralized platform, Naofix allows businesses to manage and resolve customer issues quickly and efficiently across various communication channels, including email, chat, phone, and social media. The software offers a user-friendly ticketing system that enables support teams to track, prioritize, and assign tickets to the appropriate agents, ensuring that issues are addressed in a timely manner. Naofix also includes a knowledge base, empowering customers to find solutions to common problems on their own, reducing the volume of incoming tickets and improving self-service. The software integrates with CRM systems to provide a comprehensive view of customer interactions and history, enabling agents to offer personalized support. Naofix offers reporting and analytics features that help businesses monitor performance, measure customer satisfaction, and identify trends. With its intuitive interface, powerful automation features, and multi-channel support, Naofix helps businesses deliver superior customer service while boosting agent productivity.

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Contact Details

  • Vendor Name Nautilux
  • Founded
  • Location France

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Information Technology & Services, Internet, Market Research, Marketing & Advertising, Retail

Naofix Features

  • Arrow Icon Certification & Licensing
  • Arrow Icon Virtual Classroom
  • Arrow Icon Training Administration
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Course Management
  • Arrow Icon Built-in Course Authoring
  • Arrow Icon Social Learning
  • Arrow Icon Skills Tracking
  • Arrow Icon Synchronous Learning
  • Arrow Icon Learning Management
  • Arrow Icon SCORM Compliance
  • Arrow Icon Learning Paths/Tracks
  • Arrow Icon Tests/Assessments
  • Arrow Icon Self-Learning
  • Arrow Icon Mobile Learning
  • Arrow Icon Learner Portal
  • Arrow Icon Corporate/Business
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Asynchronous Learning
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Progress Tracking
  • Arrow Icon Blended Learning
  • Arrow Icon Built-in LMS
  • Arrow Icon Assessment Management
  • Arrow Icon eCommerce Management
  • Arrow Icon Academic/Education
  • Arrow Icon Gamification
  • Arrow Icon Content Management
  • Arrow Icon Skills Assessment
  • Arrow Icon Assignment Management
  • Arrow Icon Email Tracking
  • Arrow Icon Contact Management
  • Arrow Icon Auto-Responders
  • Arrow Icon Signature Management
  • Arrow Icon Spam Blocker
  • Arrow Icon Email Marketing
  • Arrow Icon Customer Segmentation
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Email Monitoring
  • Arrow Icon Chat/Messaging
  • Arrow Icon Routing
  • Arrow Icon Canned Responses
  • Arrow Icon Whitelisting/Blacklisting
  • Arrow Icon Search/Filter
  • Arrow Icon Drag & Drop
  • Arrow Icon Campaign Management
  • Arrow Icon Shared Inboxes
  • Arrow Icon Inbox Management
  • Arrow Icon Response Management
  • Arrow Icon Email Templates
  • Arrow Icon Queue Management
  • Arrow Icon Email Distribution
  • Arrow Icon Collaboration Tools
  • Arrow Icon Prioritization
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management

Naofix Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Per user

$14 Per User

Naofix FAQs

Naofix is a feature-rich help desk software designed to enhance customer support operations and improve response times. With its centralized platform, Naofix allows businesses to manage and resolve customer issues quickly and efficiently across various communication channels, including email, chat, phone, and social media. The software offers a user-friendly ticketing system that enables support teams to track, prioritize, and assign tickets to the appropriate agents, ensuring that issues are addressed in a timely manner. Naofix also includes a knowledge base, empowering customers to find solutions to common problems on their own, reducing the volume of incoming tickets and improving self-service. The software integrates with CRM systems to provide a comprehensive view of customer interactions and history, enabling agents to offer personalized support. Naofix offers reporting and analytics features that help businesses monitor performance, measure customer satisfaction, and identify trends. With its intuitive interface, powerful automation features, and multi-channel support, Naofix helps businesses deliver superior customer service while boosting agent productivity.

  • No, Naofix does not offer a free version.

  • Yes, Naofix offers a free trial.

  • No, Credit Card details are not required for the Naofix trial.

  • Naofix offers the following pricing plans & packages:

    Per user

    $14 Per User

  • Naofix supports the following payment frequencies:

    • Monthly Subscription

  • No, Naofix does not offer an API.

  • Naofix offers support with the following options:
    • Email , Phone , Knowledge Base

  • Naofix offers training with the following options:
    • In-person , Live Online , Webinar

  • Naofix supports the following languages:
    • English

  • Following are the typical users of the Naofix:
    • Self-Employed , Small-Business , Midsize-Business

  • Naofix supports the following deployment:
    • Cloud Hosted , On-Premise

  • Naofix supports the following devices and operating systems:
    • Web-Based , Linux