Mixcode Overview

Mixcode is an interactive live chat software designed to improve customer support and engagement in real-time. This platform enables businesses to offer instant assistance to customers, answering their queries, resolving issues, and guiding them through their purchasing journey. Mixcode’s customizable chat interface seamlessly integrates into websites, eCommerce platforms, and mobile apps, providing customers with an easy and convenient way to reach support teams. The software allows businesses to create personalized greetings, automate initial responses using AI chatbots, and route chats to the right department based on customer inquiries. With features like real-time monitoring, analytics, and chat history, Mixcode helps companies optimize their customer service operations and improve response times. Additionally, the platform supports multi-channel communication, allowing businesses to engage customers across email, social media, and more, all from a single dashboard. Mixcode also offers detailed reporting tools that track customer satisfaction, average response time, and agent performance, providing valuable insights for improving service delivery.

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Contact Details

  • Vendor Name Mixcode.com
  • Founded
  • Location Estonia

Support

    NA


Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer Software, Health, Internet, Real Estate

Mixcode Features

  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback

Mixcode Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Mixcode FAQs

Mixcode is an interactive live chat software designed to improve customer support and engagement in real-time. This platform enables businesses to offer instant assistance to customers, answering their queries, resolving issues, and guiding them through their purchasing journey. Mixcode’s customizable chat interface seamlessly integrates into websites, eCommerce platforms, and mobile apps, providing customers with an easy and convenient way to reach support teams. The software allows businesses to create personalized greetings, automate initial responses using AI chatbots, and route chats to the right department based on customer inquiries. With features like real-time monitoring, analytics, and chat history, Mixcode helps companies optimize their customer service operations and improve response times. Additionally, the platform supports multi-channel communication, allowing businesses to engage customers across email, social media, and more, all from a single dashboard. Mixcode also offers detailed reporting tools that track customer satisfaction, average response time, and agent performance, providing valuable insights for improving service delivery.

  • No, Mixcode does not offer a free version.

  • Yes, Mixcode offers a free trial.

  • No, Credit Card details are not required for the Mixcode trial.

  • No, Mixcode does not offer an API.

  • Mixcode supports the following languages:
    • English

  • Following are the typical users of the Mixcode:
    • Self-Employed , Small-Business , Midsize-Business

  • Mixcode supports the following deployment:
    • Cloud Hosted

  • Mixcode supports the following devices and operating systems:
    • Web-Based