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Genesis Communications

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Genesis Communications Overview

Genesis Communications is a robust call center software designed to enhance customer service and streamline communication operations for businesses of all sizes. The software offers a wide range of features, including automatic call distribution (ACD), interactive voice response (IVR), and real-time call monitoring, all aimed at improving the efficiency and effectiveness of call center operations. Genesis Communications integrates with customer relationship management (CRM) systems, allowing agents to access customer data instantly, leading to faster resolution times and improved customer satisfaction. The software also includes advanced reporting and analytics tools, providing insights into call volume, agent performance, and customer feedback. With support for both inbound and outbound calls, Genesis Communications is suitable for customer support, sales, and telemarketing teams. Its cloud-based design ensures that the system is scalable and accessible from any location, making it an ideal choice for businesses looking to optimize their call center operations and deliver exceptional customer experiences.

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Contact Details

  • Vendor Name Genesis Communications
  • Founded 2006
  • Location United States

Support

    NA

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software

Genesis Communications Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance

Genesis Communications Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$150 Per Month

Top Genesis Communications Alternatives

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Genesis Communications FAQs

Genesis Communications is a robust call center software designed to enhance customer service and streamline communication operations for businesses of all sizes. The software offers a wide range of features, including automatic call distribution (ACD), interactive voice response (IVR), and real-time call monitoring, all aimed at improving the efficiency and effectiveness of call center operations. Genesis Communications integrates with customer relationship management (CRM) systems, allowing agents to access customer data instantly, leading to faster resolution times and improved customer satisfaction. The software also includes advanced reporting and analytics tools, providing insights into call volume, agent performance, and customer feedback. With support for both inbound and outbound calls, Genesis Communications is suitable for customer support, sales, and telemarketing teams. Its cloud-based design ensures that the system is scalable and accessible from any location, making it an ideal choice for businesses looking to optimize their call center operations and deliver exceptional customer experiences.

  • No, Genesis Communications does not offer a free version.

  • Yes, Genesis Communications offers a free trial.

  • No, Credit Card details are not required for the Genesis Communications trial.

  • Genesis Communications offers the following pricing plans & packages:

    Basic

    $150 Per Month

  • Genesis Communications supports the following payment frequencies:

    • Monthly Subscription

  • No, Genesis Communications does not offer an API.

  • Genesis Communications offers training with the following options:
    • Live Online , Webinar , Documentation

  • Genesis Communications supports the following languages:
    • English

  • Following are the typical users of the Genesis Communications:
    • Self-Employed , Small-Business , Midsize-Business

  • Genesis Communications supports the following deployment:
    • Cloud Hosted

  • Genesis Communications supports the following devices and operating systems:
    • Web-Based