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ExDesk Overview

ExDesk is a comprehensive help desk software designed to streamline customer support operations and improve service quality. The platform offers tools for ticketing, issue tracking, and knowledge base management, enabling support teams to resolve customer inquiries efficiently. ExDesk provides real-time reporting and analytics features that help managers monitor support performance and identify areas for improvement. With its user-friendly interface and customizable workflows, ExDesk is suitable for businesses of all sizes looking to enhance their customer service capabilities and boost customer satisfaction through effective support management.

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Contact Details

  • Vendor Name ExDesk.com
  • Founded
  • Location United States

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Internet

ExDesk Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

ExDesk Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$50 Per Feature

ExDesk FAQs

  • No, ExDesk does not offer a free version.

  • Yes, ExDesk offers a free trial.

  • No, Credit Card details are not required for the ExDesk trial.

  • ExDesk offers the following pricing plans & packages:

    Basic

    $50 Per Feature

  • ExDesk supports the following payment frequencies:

    • Monthly Subscription

  • No, ExDesk does not offer an API.

  • ExDesk supports the following languages:
    • English

  • Following are the typical users of the ExDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • ExDesk supports the following deployment:
    • Cloud Hosted

  • ExDesk supports the following devices and operating systems:
    • Web-Based