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Employee Self Service Software

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EasyVista Self Help Overview

EasyVista Self Help is an advanced knowledge management platform designed to empower users with self-service capabilities. The core of its functionality lies in delivering interactive, guided support through decision trees, enabling users to resolve issues independently. This feature not only enhances user experience but also significantly reduces the load on IT support teams. EasyVista's knowledge base is easily accessible and can be integrated into various channels like websites, intranets, or service portals, offering flexibility in how users seek help. The platform supports multimedia content, making information more engaging and easier to understand. With analytics to track usage and effectiveness, EasyVista Self Help is ideal for organizations looking to improve efficiency and user satisfaction in their IT support services.

EasyVista Self Help screenshot & Video

Contact Details

  • Vendor Name EasyVista
  • Founded 1988
  • Location France
  • Employees 101-500

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English, French, German, Italian, Portuguese, Spanish

Industries

Business Services

EasyVista Self Help Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management

EasyVista Self Help Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

EasyVista Self Help FAQ's

  • No, EasyVista Self Help does not offer a free version.

  • No, EasyVista Self Help does not offer any free trial.

  • No, Credit Card details are not required for the EasyVista Self Help trial.

  • No, EasyVista Self Help does not offer an API.

  • EasyVista Self Help offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • EasyVista Self Help offers training with the following options:
    • In-person , Webinar , Documentation

  • EasyVista Self Help supports the following deployment:
    • Cloud Hosted , Deployment Type

  • EasyVista Self Help supports the following devices and operating systems:
    • Web-Based , Windows , Linux