Daffytel Overview

Daffytel is an intelligent Interactive Voice Response (IVR) software that automates and enhances customer service interactions by providing automated phone menus and call routing solutions. With Daffytel, businesses can create customized voice prompts to guide customers through their inquiries, directing them to the appropriate department or providing them with self-service options such as balance inquiries, order tracking, or appointment scheduling. The software's user-friendly interface allows companies to design flexible, multi-level IVR systems that can handle complex customer requests while reducing wait times and improving overall call efficiency. Daffytel also features advanced analytics and reporting tools that provide insights into call volumes, customer behavior, and call resolution rates. By leveraging these insights, businesses can optimize their IVR systems to improve customer satisfaction and ensure that calls are routed to the right agents or services. Daffytel’s cloud-based infrastructure ensures reliability and scalability, making it a perfect solution for companies of all sizes looking to enhance customer support and operational efficiency through automation.

Read More

Contact Details

  • Vendor Name DAFFYTEL TECHNOLOGIES
  • Founded
  • Location India

Support

    NA


Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer Networking, Financial Services, Information Technology & Services, Telecommunications

Daffytel Features

  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages

Daffytel Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Daffytel FAQs

Daffytel is an intelligent Interactive Voice Response (IVR) software that automates and enhances customer service interactions by providing automated phone menus and call routing solutions. With Daffytel, businesses can create customized voice prompts to guide customers through their inquiries, directing them to the appropriate department or providing them with self-service options such as balance inquiries, order tracking, or appointment scheduling. The software's user-friendly interface allows companies to design flexible, multi-level IVR systems that can handle complex customer requests while reducing wait times and improving overall call efficiency. Daffytel also features advanced analytics and reporting tools that provide insights into call volumes, customer behavior, and call resolution rates. By leveraging these insights, businesses can optimize their IVR systems to improve customer satisfaction and ensure that calls are routed to the right agents or services. Daffytel’s cloud-based infrastructure ensures reliability and scalability, making it a perfect solution for companies of all sizes looking to enhance customer support and operational efficiency through automation.

  • No, Daffytel does not offer a free version.

  • Yes, Daffytel offers a free trial.

  • No, Credit Card details are not required for the Daffytel trial.

  • No, Daffytel does not offer an API.

  • Daffytel supports the following languages:
    • English

  • Following are the typical users of the Daffytel:
    • Self-Employed , Small-Business , Midsize-Business

  • Daffytel supports the following deployment:
    • Cloud Hosted

  • Daffytel supports the following devices and operating systems:
    • Web-Based