consumr.ai Overview

consumr.ai is a conversation intelligence software that helps businesses leverage artificial intelligence to analyze, understand, and improve customer interactions. This software transcribes and analyzes conversations from various touchpoints, including phone calls, chats, emails, and social media, allowing businesses to extract valuable insights from customer communications. With powerful natural language processing (NLP) algorithms, consumr.ai can identify key customer sentiments, preferences, pain points, and feedback, which can inform sales, marketing, and customer service strategies. The platform also offers real-time feedback for customer support teams, helping them improve response quality and resolve issues more effectively. By integrating with CRM systems, consumr.ai offers a comprehensive view of customer interactions across all channels. This enables businesses to improve customer satisfaction, drive higher retention rates, and optimize sales efforts. Additionally, consumr.ai’s analytics dashboard provides in-depth reporting on call performance, agent effectiveness, and customer satisfaction metrics, empowering organizations to make data-driven decisions. By using consumr.ai, businesses can better understand their customers and enhance the overall customer experience.

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Contact Details

  • Vendor Name ProfitWheel
  • Founded
  • Location Canada

Support

    NA


Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, Bengali, Danish, Dutch, English, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Portuguese, Spanish, Vietnamese


Industries

Banking, Education Management, Government Administration, Hospitality

consumr.ai Features

  • Arrow Icon Call Tracking
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Keyword Filtering
  • Arrow Icon Notes Management
  • Arrow Icon Lead Qualification
  • Arrow Icon Natural Language Processing
  • Arrow Icon Trend Analysis
  • Arrow Icon Call Recording
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Real-Time Data
  • Arrow Icon Tagging
  • Arrow Icon Performance Metrics
  • Arrow Icon Compliance Tracking
  • Arrow Icon Feedback Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Trend/Problem Indicators
  • Arrow Icon Intent Recognition
  • Arrow Icon Multi-Channel Communication

consumr.ai Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

consumr.ai FAQs

consumr.ai is a conversation intelligence software that helps businesses leverage artificial intelligence to analyze, understand, and improve customer interactions. This software transcribes and analyzes conversations from various touchpoints, including phone calls, chats, emails, and social media, allowing businesses to extract valuable insights from customer communications. With powerful natural language processing (NLP) algorithms, consumr.ai can identify key customer sentiments, preferences, pain points, and feedback, which can inform sales, marketing, and customer service strategies. The platform also offers real-time feedback for customer support teams, helping them improve response quality and resolve issues more effectively. By integrating with CRM systems, consumr.ai offers a comprehensive view of customer interactions across all channels. This enables businesses to improve customer satisfaction, drive higher retention rates, and optimize sales efforts. Additionally, consumr.ai’s analytics dashboard provides in-depth reporting on call performance, agent effectiveness, and customer satisfaction metrics, empowering organizations to make data-driven decisions. By using consumr.ai, businesses can better understand their customers and enhance the overall customer experience.

  • No, consumr.ai does not offer a free version.

  • Yes, consumr.ai offers a free trial.

  • No, Credit Card details are not required for the consumr.ai trial.

  • No, consumr.ai does not offer an API.

  • consumr.ai supports the following languages:
    • Arabic , Bengali , Danish , German , Greek , English , French , Hindi , Indonesian , Italian , Japanese , Dutch , Portuguese , Spanish , Vietnamese

  • Following are the typical users of the consumr.ai:
    • Self-Employed , Small-Business , Midsize-Business

  • consumr.ai supports the following deployment:
    • Cloud Hosted

  • consumr.ai supports the following devices and operating systems:
    • Web-Based