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babelforce Overview

babelforce is a cutting-edge call center software that transforms how businesses manage customer interactions. Designed for scalability, this platform integrates voice, chat, and email communications into a unified system, allowing agents to respond to inquiries efficiently. With advanced features such as call routing, real-time analytics, and automated workflows, babelforce enhances customer service by ensuring that clients receive timely assistance. The software's intuitive dashboard provides agents with the tools they need to handle multiple channels seamlessly, improving overall productivity. Additionally, babelforce supports integration with various CRM systems, enabling businesses to maintain a comprehensive view of customer interactions. By adopting babelforce, companies can elevate their customer service experience and drive customer loyalty.

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Contact Details

  • Vendor Name babelforce
  • Founded 2013
  • Location Germany

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, German

Industries

Information Services, Information Technology & Services, Outsourcing/Offshoring, Retail, Telecommunications

babelforce Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

babelforce Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$29 Per Month

babelforce FAQs

  • No, babelforce does not offer a free version.

  • Yes, babelforce offers a free trial.

  • No, Credit Card details are not required for the babelforce trial.

  • babelforce offers the following pricing plans & packages:

    Basic

    $29 Per Month

  • babelforce supports the following payment frequencies:

    • Monthly Subscription

  • No, babelforce does not offer an API.

  • babelforce offers support with the following options:
    • 24x7 Support , Chat

  • babelforce offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • babelforce supports the following languages:
    • German , English

  • Following are the typical users of the babelforce:
    • Self-Employed , Small-Business , Midsize-Business

  • babelforce supports the following deployment:
    • Cloud Hosted

  • babelforce supports the following devices and operating systems:
    • Web-Based