Keap CRM Review: Pricing, Features, Pros & Cons

If you're in search of powerful and intuitive CRM software, then Keap might be just what you need. In this review, we will take an in-depth look at Keap's features, pricing, and overall performance to help you decide if it's the right CRM for your business. Keap is designed to be an all-in-one solution for small businesses, offering features such as lead capture, contact management, sales automation, and marketing automation. One of the standout features of Keap is its ability to automate your sales process, saving you time and increasing efficiency. With Keap, you can easily create email campaigns, set up reminders for follow-ups, and track your leads’ and customers' engagement with your business. We have done extensive research and have brought this detailed review together to provide a useful guide for those considering implementing Keap CRM in their business operations.

Keap CRM Review & Ratings
Capterra 4.1/5
GetApp 4.1/5
G2 4.2/5
Crozdesk 4.2/5

Keap

United States

201 – 500

2001

Yes

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What is Keap CRM?

Keap CRM is a robust customer relationship management software that offers a comprehensive suite of features to help businesses manage their clients and automate their sales and marketing processes. With Keap, businesses can easily manage contacts, capture leads, and automate their marketing campaigns, allowing them to focus on growing their business. The software is designed to be user-friendly and intuitive, making it easy for even non-technical users to get started with.

One of the key features of Keap CRM is its ability to manage clients and automate sales processes. With the software's contact management features, businesses can easily keep track of all their client interactions, including calls, emails, and appointments. This information can be used to create personalized marketing campaigns, helping businesses to build stronger relationships with their clients. Additionally, Keap's sales automation features enable businesses to automate the sales process, freeing up time for salespeople to focus on building relationships with clients.

Another important feature of Keap CRM is its marketing automation capabilities. With Keap, businesses can create targeted email campaigns, capture leads from their website, and automate follow-up communications with clients. This makes it easier for businesses to stay in touch with clients and prospects, increasing the likelihood of converting leads into customers. Additionally, Keap's marketing automation features enable businesses to create personalized campaigns that are tailored to each client's specific needs and interests.

Keap CRM is an excellent choice for small and medium-sized businesses that are looking to streamline their sales and marketing processes. Its user-friendly interface, contact management features, and marketing automation capabilities make it an ideal solution for businesses that want to grow and scale their operations. If you're looking for powerful and intuitive CRM software, Keap CRM is definitely worth considering.

Keap Is Preferable For What Size Of Businesses?

Keap CRM is preferable for small to medium businesses, freelancers, and non-profit organizations.

What Languages Does Keap Support?

Keap supports the following languages:

    • Swedish
    • Hebrew
    • Spanish
    • Arabic
    • Portuguese
    • English
    • Dutch
    • German
    • French
    • Italian
    • Japanese

Does Keap Support Mobile Devices?

Keap supports Android, iPhone, and iPad devices.

Does Keap offer an API?

Yes, Keap CRM has an API available for use.

What Other Prime Apps Does Keap Integrate With?

Keap easily integrates with many prime apps. Some of the important ones are:

    • Microsoft Outlook
    • Adobe Commerce
    • WooCommerce
    • Dropbox Business
    • LinkTrust
    • Booker
    • Zapier
    • Picreel
    • QuickBooks Online Advanced

For more information, kindly review the Keap Integration page.

Is Keap Right For Your Business?

Keap CRM is a popular customer relationship management software that offers a range of features to help businesses manage their clients and automate their sales and marketing processes. Whether you're a small business owner or a larger enterprise, Keap CRM has the potential to help you streamline your operations and grow your business. However, like any software, it's important to assess whether it's the right fit for your specific needs.

One of the key advantages of Keap CRM is its automation features. With the software, businesses can automate their sales and marketing processes, freeing up time for employees to focus on building relationships with clients. Additionally, Keap's contact management features enable businesses to easily track all their client interactions, including calls, emails, and appointments. This can help businesses build stronger relationships with their clients and make more informed business decisions.

However, while Keap CRM offers a lot of functionality, it may not be the best fit for every business. For example, some businesses may require more advanced reporting capabilities or integration with other software tools. Additionally, while Keap's pricing is competitive, some businesses may find that it's still out of their budget range. As with any software, it's important to carefully assess your needs and budget to determine whether Keap CRM is the right fit for your business.

To conclude, Keap CRM is a powerful and intuitive CRM software that can help businesses manage their clients and automate their sales and marketing processes. However, it's important to carefully assess your needs and budget to determine whether it's the right fit for your business. By doing so, you can ensure that you're making an informed decision and investing in a software tool that will help you achieve your business goals.

How Easy Is It To Use Keap CRM?

The Keap software is considered easy to use and intuitive. The software has a clean and user-friendly interface that makes it easy for users to navigate and find the features they need. Additionally, Keap provides users with helpful tutorials and support to help them get started with the software.

Keap CRM offers several features that are designed to streamline business operations and improve productivity. For example, the software offers automation features that allow businesses to automate their sales and marketing processes. This can help reduce manual workloads and free up time for employees to focus on building relationships with clients. Additionally, Keap's contact management features allow businesses to easily track all their client interactions, including calls, emails, and appointments.

The ease of use of Keap CRM makes it an ideal solution for businesses that are looking to streamline their operations and grow their business. The software's intuitive interface and helpful tutorials make it easy for even non-technical users to get started with the software. Whether you're a small business owner or a larger enterprise, Keap CRM has the potential to help you improve your business processes and achieve your business goals.

Keap Pricing Review - Is Keap Worth The Price?

Keap CRM offers a range of pricing plans that are designed to cater to the needs of businesses of all sizes. The software does offer a free trial period, which allows users to try out the software and determine whether it's the right fit for their business.

In terms of pricing plans, Keap CRM offers three main plans:

› Pro - The Pro plan offers more advanced features such as automation workflows, lead capture forms, and advanced reporting.

› Max - The Max plan is designed for larger businesses and offers features such as lead scoring, advanced automation, and campaign builder.

Keap's pricing plans are priced on a per-user basis, with discounts available for annual contracts.

› The Pro plan starts at $149 per month for a single user. Priced at $149 per month if billed annually (20% discount) or $189 per month if billed monthly. Includes contact management, appointment scheduling, recurring payments, advanced automation, lead capture forms, and advanced reporting.

› The Max plan is priced at $199 per month for a single user. Priced at $199 per month if billed annually (20% discount) or $249 per month if billed monthly. Includes all the features of the Pro Plan plus lead scoring, advanced automation, and campaign builder.

› The Max Classic Plan is designed for businesses with advanced marketing and sales team needs. Pricing for this plan is not publicly available on Keap's website, and interested businesses are encouraged to contact Keap's sales team for more information.

It's worth noting that Keap does not offer a free version of the software. All Keap CRM plans include a 14-day free trial, allowing businesses to test out the software before committing to a paid plan. Additionally, Keap offers discounts for annual contracts, with a discount of 20% for both the Pro and Max plans. However, the free trial period allows businesses to try out the software and determine whether it's the right fit for their needs.

Pricing Verdict

Keap CRM offers a range of pricing plans that are designed to cater to the needs of businesses of all sizes. The software's pricing plans are priced on a per-user basis and offer a range of features that are designed to help businesses manage their clients and automate their sales and marketing processes. Whether you're a small business owner or a larger enterprise, Keap CRM has the potential to help you improve your business processes and achieve your business goals.

Keap Features Review

› Contact Management: Easily manage and organize all your contacts in one place, including their personal information, communication history, and activity.

› Lead Scoring: Score your leads based on their actions and behavior, allowing you to prioritize and focus on the most promising leads.

› Sales Automation: Automate your sales process, from lead capture to follow-up, to streamline your sales process and increase efficiency.

› Marketing Automation: Automate your marketing campaigns, from email marketing to social media advertising, to nurture leads and convert them into customers.

› Sales Pipeline Management: Track and manage your sales pipeline, from lead to sale, with visual and customizable stages to help you stay organized and on track.

› Email Marketing: Create and send personalized emails to your contacts, track open and click-through rates, and automate your email campaigns for maximum impact.

› eCommerce & Payments: Accept payments and sell products directly through Keap, with integrations to popular eCommerce platforms like Shopify and WooCommerce.

› Reporting & Analytics: Analyze your data and track your progress with customizable reports and dashboards, allowing you to make data-driven decisions and improve your performance.

› Appointment Scheduling: Allow your clients to easily book appointments with you online, with customizable scheduling options and automatic reminders.

› Text Marketing: Reach your clients through SMS and MMS messaging with automated and customizable text marketing campaigns.

› Mobile App: Access your Keap account on the go with the Keap mobile app, allowing you to manage your contacts, schedule appointments, and more from your phone.

› Third-Party Integration: Integrate Keap with third-party apps and tools, such as Google Drive and Zapier, to streamline your workflow and maximize your productivity.

Keap Customer Support Review

Keap CRM offers various customer support channels, including phone, live chat, email, and a knowledge base. The knowledge base is extensive, with a comprehensive library of articles, guides, and tutorials to help users learn how to use the software effectively. The help center is well-organized and searchable, making it easy to find the information you need quickly. Additionally, Keap offers a community forum where users can ask questions, share tips, and connect with other Keap users.

Keap's customer support team is highly responsive and knowledgeable. The support team is available 24/7, and users can expect a prompt response to their inquiries. The support team is well-trained and can assist with any technical issues or questions related to the software. Keap also offers a customer success team that provides personalized coaching and training to help users get the most out of the software.

Keap CRM provides support in the following ways:

› Email/Help Desk - Send an email or submit a support ticket for assistance.

› FAQs/Forum - Access a library of frequently asked questions and connect with other users in the community forum.

› Knowledge Base - Access an extensive library of articles, guides, and tutorials.

› Phone Support - Get help by calling Keap's support team directly.

› 24/7 (Live Rep) - Speak with a live support representative any time, day or night.

› Chat - Chat with a support team member in real-time for quick assistance.

Keap Is Used In Which Industries?

Keap CRM is one of the best CRM Software, and it is used in the following industries:

    • Accounting Industry
    • Coaching Industry
    • Consulting Industry
    • Financial Services Industry
    • Fitness Industry
    • Insurance Industry
    • For Marketing Agencies
    • For Nonprofits
    • For Photographers
    • For Professional Services
    • Real Estate Industry
    • For Startups

Keap Pros and Cons

Pros

    • Offers comprehensive contact management tools
    • Has robust sales and marketing automation features
    • Offers easy-to-use email marketing tools
    • Integrates with a variety of third-party apps
    • Provides an intuitive mobile app
    • Offers personalized coaching and training with a customer success team
    • Provides excellent customer support through multiple channels
    • Offers a 14-day free trial

Cons

    • Some users may find the software to be complex and difficult to navigate
    • Limited customization options for email templates
    • No free version of the software is available
    • Integrations may require additional fees
    • Some users may find the pricing to be expensive for smaller businesses
    • The mobile app may not have all the features of the desktop version

Comparing Keap CRM to other Best CRM Apps

If you are searching for alternatives to Keap, which is undoubtedly one of the best CRM software options available, there are several other leading options to consider. In this section, we will provide a list of the top 10 industry-leading CRM software products:

Keap Reviews on Multiple Platforms

You can even find real users’ reviews on platforms like Capterra, G2, GetApp, and Crozdesk to get a comprehensive view about Keap. Keap, formerly known as Infusionsoft, is a customer relationship management software designed for small businesses. It offers several features, such as lead management, email marketing, appointment scheduling, and sales automation. The software also provides a mobile app for users on-the-go.

According to customer reviews, Keap CRM has an intuitive user interface that makes it easy to use. It also offers excellent customer support through phone, chat, and email. Users appreciate the software's automation features that help save time and increase productivity. However, some customers have mentioned that the software can be expensive, and some features may not be as customizable as they would like.

Overall, Keap CRM is a powerful tool for small businesses looking to streamline their sales and marketing processes. It offers robust features and excellent customer support, making it a reliable option. However, businesses should weigh the costs of the software against their specific needs to determine if it is the right fit for them.

Technical Details Review

1. Deployment

    • Cloud, SaaS, Web-Based

Keap CRM is a cloud-based, SaaS, and web-based platform that is accessible through any web browser, making it easy for users to access their data from anywhere.

    • Mobile - Android

Keap CRM is available for deployment on mobile devices using the Android operating system. The software can be easily downloaded and installed from the Google Play Store, giving users access to their data and functionality on-the-go.

    • Mobile - iPhone

Keap CRM is compatible with a variety of devices and platforms, including mobile devices like the iPhone.

    • Mobile - iPad

Keap CRM is compatible with a variety of devices and platforms, including mobile devices like the iPad.

2. Training

    • In-person training

Keap CRM offers in-person training sessions that can be tailored to a user's specific needs. These training sessions are led by Keap CRM experts and can be arranged by contacting the Keap CRM support team.

    • Webinars

Keap CRM offers regular webinars on a variety of topics, including getting started with Keap CRM, advanced features, and best practices. These webinars are free to attend and can be accessed by registering through the Keap CRM website.

    • Live online training

Keap CRM also offers live online training sessions that are conducted in a virtual classroom setting. These sessions are led by Keap CRM experts and cover a range of topics, including getting started with Keap CRM, marketing automation, and sales pipeline management.

    • Documentation

Keap CRM provides extensive documentation on its website that covers all aspects of the software. This documentation includes user guides, FAQs, and tutorials.

    • Videos

Keap CRM also offers a library of videos that cover a variety of topics, including getting started with Keap CRM, setting up campaigns, and managing contacts. These videos can be accessed through the Keap CRM website or through the Keap CRM YouTube channel.

Final Verdict

Keap CRM is a comprehensive customer relationship management software that is designed to help small businesses manage their sales, marketing, and customer service operations. The software provides a range of features and tools that allow users to automate their workflows, manage their contacts, track their sales pipeline, and more. Keap CRM also offers a variety of training resources to help users get up to speed with the software and make the most of its features.

Keap CRM is a solid choice for small businesses that are looking for a comprehensive CRM solution. The software's features and tools are well-designed and easy to use, and the range of training resources available ensures that users can get up to speed quickly. However, while Keap CRM is a robust and capable solution, it may not be the best fit for larger businesses or those with more complex needs. Additionally, some users have reported issues with the software's user interface and customer support, which may be a concern for some users. Ultimately, businesses looking for a CRM solution should carefully evaluate their needs and consider all available options before making a decision.

FAQs

What is Keap used for?

Keap is an easy-to-use CRM platform that offers built-in invoicing and payment processing integrations. It also provides checkout cart features to increase conversion rates and average cart values, making it an ideal tool for small businesses looking to streamline their sales and payment processes.

Can Keap send text messages?

Utilize Keap's text message broadcasts and automation to send vital communications via a toll-free 1-800 number. With text messages boasting a 94% open rate, significantly higher than email's, approximately 21%, Keap's text messaging feature is an efficient way to ensure your messages are seen and acted upon.

Does Keap integrate with QuickBooks?

Keap and QuickBooks Online sync all contacts, products, and invoices between each other, eliminating the need for double data entry and saving valuable time.

Is Keap a SaaS?

Keap is a cloud-based SaaS CRM that can be accessed using a web browser without requiring any downloads.